57
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Hopscotch
Marketing or Exec? Claim Your Free Account
About Hopscotch's Brand
Brand at a Glance
79%
Customer Loyalty
4.1/5
Product Quality
4/5
Pricing
3.9/5
Customer Service
Hopscotch NPS
Hopscotch's Net Promoter Score (NPS) is a 57 with 71% Promoters, 15% Passives, and 14% Detractors. Net Promoter Score tracks whether Hopscotch's customers would recommend using the product based on a scale of -100 to 100.
Hopscotch Overall NPS
| 71% | Promoters |
|---|---|
| 15% | Passives |
| 14% | Detractors |
Hopscotch NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2020 100 | May 2020 | 100 |
Dec 2020 100 | Dec 2020 | 100 |
Sep 2021 100 | Sep 2021 | 100 |
Sep 2022 100 | Sep 2022 | 100 |
Jun 2023 67 | Jun 2023 | 67 |
Aug 2023 57 | Aug 2023 | 57 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Hopscotch NPS by Gender
Hopscotch's NPS was rated 0 by Female customers on Comparably.
Female
0
Hopscotch's NPS was rated by Female customers on Comparably.
33%
Promoters
34%
Passives
33%
Detractors
Male
N/A
Hopscotch's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Hopscotch NPS by Usage
Hopscotch's NPS was rated 34 points by customers who have used Hopscotch's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 34 | Less than 1 Year | 34 |
Hopscotch Customer Loyalty
79%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
79% of Hopscotch users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Hopscotch Customer Loyalty Score by Gender
Hopscotch's Customer Loyalty score was rated 70 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Hopscotch.
Female
70%
Yes
Male
N/A
Yes
Hopscotch Customer Loyalty Score by Usage
Hopscotch's Customer Loyalty score was rated 70% by customers who have used Hopscotch's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Hopscotch Customer Loyalty Score by Industry
Hopscotch's Customer Loyalty score was rated 100% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Hopscotch Product Quality
4.1/5
Hopscotch has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Hopscotch's overall Product Quality score rated by its users and customers.
Hopscotch Product Information
Hopscotch’s product quality score is a 4.1 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Hopscotch's product the highest.
- Website
- http://www.hopscotch.in
- Company Size
- 201-500 Employees
Industry
Tech
Fashion and Beauty
Ecommerce and Marketplaces
Marketplaces
Quick Insights into Hopscotch Product Quality
Hopscotch's Product Quality score was rated highest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked Hopscotch's Product Quality.
Ranked Hopscotch Product Quality the Highest
Hopscotch Product Quality Score by Gender
Hopscotch's Product Quality score was rated 3.8 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Hopscotch.
Female
3.8/5
Male
N/A
Hopscotch Product Quality Score by Usage
Hopscotch's Product Quality score was rated 3.8 stars by customers who have used Hopscotch's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Hopscotch Product Quality Score by Industry
Hopscotch's Product Quality score was rated 4.6 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Hopscotch Pricing
Hopscotch ROI & Value For Money
4/5
Hopscotch has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Hopscotch's overall ROI score rated by its users and customers.
Hopscotch Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Hopscotch ROI
Hopscotch's ROI score was rated highest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked Hopscotch's ROI score.
Ranked Hopscotch ROI the Highest
Hopscotch ROI Score by Gender
Hopscotch's ROI score was rated 3.8 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Hopscotch.
Female
3.8/5
Male
N/A
Hopscotch ROI Score by Usage
Hopscotch's ROI score was rated 3.8 stars by customers who have used Hopscotch's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Hopscotch ROI Score by Industry
Hopscotch's ROI score was rated 4.5 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Hopscotch Customer Satisfaction (CSAT)
Hopscotch Customer Satisfaction (CSAT) Score
80 / 100
Hopscotch has an overall Customer Satisfaction score of 80 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
80%
Satisfied
0%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Hopscotch Customer Service
3.9/5
Hopscotch has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Hopscotch's overall Customer Service score rated by its users and customers.
About Hopscotch's Customer Service
Address
88C Old Prabha Devi Road, New York City, NY 400 025
Website
http://www.hopscotch.in
Phone Number
91-9022-191-995
Hopscotch's Social Links
Quick Insights into Hopscotch Customer Service
Hopscotch's Customer Service score was rated highest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked Hopscotch's Customer Service score.
Ranked Hopscotch Customer Service the Highest
Hopscotch Customer Service Score by Gender
Hopscotch's Customer Service score was rated 3.8 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Hopscotch.
Female
3.8/5
Male
N/A
Hopscotch Customer Service Score by Usage
Hopscotch's Customer Service score was rated 3.8 stars by customers who have used Hopscotch's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Hopscotch Customer Service Score by Industry
Hopscotch's Customer Service score was rated 4.5 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Hopscotch as an Employer
2.4/5
Hopscotch has a 2.4/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Hopscotch scored a 57 for Net Promoter Score and a -34 for Employee Net Promoter Score. NPS gauges how likely a customer of Hopscotch would recommend the brand to a friend. ENPS measures how likely Hopscotch employees would recommend working at Hopscotch to a friend.
Net Promoter Score
57
NPS Score
| 71% | Promoters |
|---|---|
| 15% | Passive |
| 14% | Detractors |
Employee Net Promoter Score
-34
eNPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
