-28
NPS
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Horizon Hobby
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About Horizon Hobby's Brand
Horizon Hobby develops, markets, and distributes radio control hobby products; model trains; and educational, toy, and other hobby products.
Brand at a Glance
81%
Customer Loyalty
2.4/5
Product Quality
2.7/5
Pricing
2.3/5
Customer Service
Horizon Hobby NPS
Horizon Hobby's Net Promoter Score (NPS) is a -28 with 31% Promoters, 10% Passives, and 59% Detractors. Net Promoter Score tracks whether Horizon Hobby's customers would recommend using the product based on a scale of -100 to 100.
Horizon Hobby Overall NPS
| 31% | Promoters |
|---|---|
| 10% | Passives |
| 59% | Detractors |
Horizon Hobby NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2024 -15 | Nov 2024 | -15 |
Dec 2024 -15 | Dec 2024 | -15 |
Jan 2025 -18 | Jan 2025 | -18 |
Feb 2025 -18 | Feb 2025 | -18 |
Mar 2025 -20 | Mar 2025 | -20 |
Apr 2025 -22 | Apr 2025 | -22 |
Jun 2025 -22 | Jun 2025 | -22 |
Jul 2025 -25 | Jul 2025 | -25 |
Aug 2025 -25 | Aug 2025 | -25 |
Sep 2025 -27 | Sep 2025 | -27 |
Oct 2025 -27 | Oct 2025 | -27 |
Jan 2026 -29 | Jan 2026 | -29 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Horizon Hobby NPS by Gender
Horizon Hobby's NPS was rated -39 by Male customers on Comparably.
Male
-39
Horizon Hobby's NPS was rated -39 by Male customers on Comparably.
24%
Promoters
13%
Passives
63%
Detractors
Female
N/A
Horizon Hobby's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Horizon Hobby NPS by Ethnicity
Horizon Hobby's NPS was rated the highest by African American/Black customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -49 | Caucasian | -49 |
African American/Black -34 | African American/Black | -34 |
Other -50 | Other | -50 |
Horizon Hobby NPS by Age
Horizon Hobby's NPS was rated the highest by customers ages 46-50, and the lowest by customers ages 61-65.
Horizon Hobby NPS by Usage
Horizon Hobby's NPS was rated the highest by customers who have used Horizon Hobby's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 34 | Less than 1 Year | 34 |
1 to 2 Years -40 | 1 to 2 Years | -40 |
2 to 5 Years -34 | 2 to 5 Years | -34 |
5 to 10 Years -33 | 5 to 10 Years | -33 |
Over 10 Years -50 | Over 10 Years | -50 |
Horizon Hobby Customer Reviews
Out of the 14 Horizon Hobby customer reviews 7 were positive and 7 were constructive. Horizon Hobby customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Horizon Hobby Customer Loyalty
81%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
81% of Horizon Hobby users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Horizon Hobby Customer Loyalty Score by Gender
Horizon Hobby's Customer Loyalty score was rated 87 by Male customers on Comparably.
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Male
87%
Yes
Female
N/A
Yes
Horizon Hobby Customer Loyalty Score by Ethnicity
Horizon Hobby's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Horizon Hobby.
81
out of 100
Caucasian
100
out of 100
African American/Black
100
out of 100
Other
Horizon Hobby Customer Loyalty Score by Age
Horizon Hobby's Customer Loyalty score was rated the highest by customers ages 31-35, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Horizon Hobby.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 100% | 31-35 | 100% |
46-50 82% | 46-50 | 82% |
51-55 78% | 51-55 | 78% |
56-60 100% | 56-60 | 100% |
61-65 89% | 61-65 | 89% |
66+ 79% | 66+ | 79% |
Horizon Hobby Customer Loyalty Score by Usage
Horizon Hobby's Customer Loyalty score was rated the highest by customers who have used Horizon Hobby's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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Horizon Hobby Customer Loyalty Score by Industry
Horizon Hobby's Customer Loyalty score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Military and Defense industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Horizon Hobby Product Quality
2.4/5
Horizon Hobby has an overall Product Quality score of 2.4 out of 5 stars rated by its users and customers.
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Horizon Hobby Product Information
Horizon Hobby’s product quality score is a 2.4 out of 5 as rated by its users and customers. Reviewers from the Military and Defense industry rated Horizon Hobby's product the highest. Reviewers from the Education industry rated Horizon Hobby the lowest at 2.1.
- Company Size
- 501-1,000 Employees
Industry
Consumer Goods
Quick Insights into Horizon Hobby Product Quality
Horizon Hobby's Product Quality score was rated highest by customers who have used Horizon Hobby's products/services for Less than 1 Year, and rated lowest by Other customers.
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Ranked Horizon Hobby Product Quality the Highest
Ranked Horizon Hobby Product Quality the Lowest
Horizon Hobby Product Quality Score by Gender
Horizon Hobby's Product Quality score was rated 2.1 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Horizon Hobby.
Male
2.1/5
Female
N/A
Horizon Hobby Product Quality Score by Ethnicity
Horizon Hobby's Product Quality score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Horizon Hobby.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.1 | Caucasian | 2.1 |
African American/Black 2 | African American/Black | 2 |
Other 1.6 | Other | 1.6 |
Horizon Hobby Product Quality Score by Age
Horizon Hobby's Product Quality score was rated the highest by customers ages 46-50, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Horizon Hobby.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 2 | 31-35 | 2 |
46-50 2.9 | 46-50 | 2.9 |
51-55 1.6 | 51-55 | 1.6 |
56-60 2.3 | 56-60 | 2.3 |
61-65 1.6 | 61-65 | 1.6 |
66+ 2 | 66+ | 2 |
Horizon Hobby Product Quality Score by Usage
Horizon Hobby's Product Quality score was rated the highest by customers who have used Horizon Hobby's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
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Horizon Hobby Product Quality Score by Industry
Horizon Hobby's Product Quality score was rated the highest by Military and Defense industry customers, and the lowest by Education industry customers.
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Horizon Hobby Pricing
Horizon Hobby ROI & Value For Money
2.7/5
Horizon Hobby has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
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Horizon Hobby Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Military and Defense industry. The users from the Education industry think that they had the lowest ROI from Horizon Hobby.
Quick Insights into Horizon Hobby ROI
Horizon Hobby's ROI score was rated highest by African American/Black customers, and rated lowest by customers ages 61-65.
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Ranked Horizon Hobby ROI the Highest
Ranked Horizon Hobby ROI the Lowest
Horizon Hobby ROI Score by Gender
Horizon Hobby's ROI score was rated 2.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Horizon Hobby.
Male
2.5/5
Female
N/A
Horizon Hobby ROI Score by Ethnicity
Horizon Hobby's ROI score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Horizon Hobby.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.3 | Caucasian | 2.3 |
African American/Black 3.6 | African American/Black | 3.6 |
Other 2.1 | Other | 2.1 |
Horizon Hobby ROI Score by Age
Horizon Hobby's ROI score was rated the highest by customers ages 46-50, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Horizon Hobby.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 3 | 31-35 | 3 |
46-50 3.1 | 46-50 | 3.1 |
51-55 2.4 | 51-55 | 2.4 |
56-60 2.9 | 56-60 | 2.9 |
61-65 1.5 | 61-65 | 1.5 |
66+ 2.1 | 66+ | 2.1 |
Horizon Hobby ROI Score by Usage
Horizon Hobby's ROI score was rated the highest by customers who have used Horizon Hobby's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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Horizon Hobby ROI Score by Industry
Horizon Hobby's ROI score was rated the highest by Military and Defense industry customers, and the lowest by Education industry customers.
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Horizon Hobby Customer Satisfaction (CSAT)
Horizon Hobby Customer Satisfaction (CSAT) Score
37 / 100
Horizon Hobby has an overall Customer Satisfaction score of 37 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
26%
Satisfied
11%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
5%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Horizon Hobby Customer Satisfaction
Horizon Hobby's Customer Satisfaction score was rated highest by customers who have used Horizon Hobby's products/services for Less than 1 Year, and rated lowest by customers ages 61-65.
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Ranked Horizon Hobby Customer Satisfaction the Highest
Ranked Horizon Hobby Customer Satisfaction the Lowest
Horizon Hobby Customer Satisfaction Score by Gender
Horizon Hobby's Customer Satisfaction score was rated 31 by Male customers on Comparably.
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31 / 100
MaleVery Satisfied | 23% | |
|---|---|---|
Satisfied | 8% | |
Neither Satisfied nor Dissatisfied | 7% | |
Dissatisfied | 5% | |
Very Dissatisfied | 57% |
Horizon Hobby Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Horizon Hobby's Customer Satisfaction (CSAT) score was rated 27% according to Caucasian users and customers.
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27 / 100
Very Satisfied
18%
Satisfied
9%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
6%
Very Dissatisfied
58%
CSAT according to African American/Black
Horizon Hobby's Customer Satisfaction (CSAT) score was rated 33% according to African American/Black users and customers.
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33 / 100
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
67%
CSAT according to Other
Horizon Hobby's Customer Satisfaction (CSAT) score was rated 25% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Horizon Hobby.
25 / 100
Very Satisfied
25%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
75%
Horizon Hobby Customer Satisfaction Score by Age
Horizon Hobby's Customer Satisfaction score was rated the highest by customers ages 46-50, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Horizon Hobby.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 46-50 | 40% | |||||||||||||||
| 51-55 | 25% | |||||||||||||||
| 56-60 | 40% | |||||||||||||||
| 61-65 | 13% | |||||||||||||||
| 66+ | 17% |
Horizon Hobby Customer Satisfaction Score by Usage
Horizon Hobby's Customer Satisfaction score was rated the highest by customers who have used Horizon Hobby's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Horizon Hobby Customer Satisfaction Score by Industry
Horizon Hobby's Customer Satisfaction score was rated the highest by Military and Defense industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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}Horizon Hobby Customer Service
2.3/5
Horizon Hobby has an overall Customer Service score of 2.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Horizon Hobby's overall Customer Service score rated by its users and customers.
About Horizon Hobby's Customer Service
Address
2904 Research Rd, Champaign, IL 61822
Website
http://www.horizonhobbycorp.com/
Phone Number
+1 (800) 338-4639
Horizon Hobby's Social Links
Quick Insights into Horizon Hobby Customer Service
Horizon Hobby's Customer Service score was rated highest by customers who have used Horizon Hobby's products/services for Less than 1 Year, and rated lowest by customers ages 66+.
Sign Up to unlock insights into how customers have ranked Horizon Hobby's Customer Service score.
Ranked Horizon Hobby Customer Service the Highest
Ranked Horizon Hobby Customer Service the Lowest
Horizon Hobby Customer Service Score by Gender
Horizon Hobby's Customer Service score was rated 1.9 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Horizon Hobby.
Male
1.9/5
Female
N/A
Horizon Hobby Customer Service Score by Ethnicity
Horizon Hobby's Customer Service score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Horizon Hobby.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.7 | Caucasian | 1.7 |
African American/Black 2 | African American/Black | 2 |
Other 2.1 | Other | 2.1 |
Horizon Hobby Customer Service Score by Age
Horizon Hobby's Customer Service score was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Horizon Hobby.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
31-35 2.6 | 31-35 | 2.6 |
46-50 2.3 | 46-50 | 2.3 |
51-55 1.5 | 51-55 | 1.5 |
56-60 2.3 | 56-60 | 2.3 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Horizon Hobby Customer Service Score by Usage
Horizon Hobby's Customer Service score was rated the highest by customers who have used Horizon Hobby's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
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Horizon Hobby Customer Service Score by Industry
Horizon Hobby's Customer Service score was rated the highest by Military and Defense industry customers, and the lowest by Education industry customers.
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Horizon Hobby as an Employer
3.7/5
Horizon Hobby has a 3.7/5 stars for its overall company culture rated by their employees
top
40%
Consumer vs. Employees
Horizon Hobby scored a -28 for Net Promoter Score and a -25 for Employee Net Promoter Score. NPS gauges how likely a customer of Horizon Hobby would recommend the brand to a friend. ENPS measures how likely Horizon Hobby employees would recommend working at Horizon Hobby to a friend.
Net Promoter Score
-28
NPS Score
| 31% | Promoters |
|---|---|
| 10% | Passive |
| 59% | Detractors |
Employee Net Promoter Score
-25
eNPS Score
| 31% | Promoters |
|---|---|
| 13% | Passive |
| 56% | Detractors |
