31
NPS
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Horizon Media
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About Horizon Media's Brand
Horizon Media, Inc. is the largest and fastest growing privately held media services agency in the world.
Brand at a Glance
72%
Customer Loyalty
3.3/5
Product Quality
3.6/5
Pricing
3.7/5
Customer Service
Horizon Media CMO
Stephen Hall
Stephen Hall serves as the Chief Marketing Officer for Horizon Media. Stephen started at Horizon Media in December of 2008. Stephen is based in the Greater New York City Area.
Horizon Media NPS
Horizon Media's Net Promoter Score (NPS) is a 31 with 60% Promoters, 11% Passives, and 29% Detractors. Net Promoter Score tracks whether Horizon Media's customers would recommend using the product based on a scale of -100 to 100.
Horizon Media Overall NPS
| 60% | Promoters |
|---|---|
| 11% | Passives |
| 29% | Detractors |
Horizon Media NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2023 28 | Jan 2023 | 28 |
Feb 2023 30 | Feb 2023 | 30 |
Apr 2023 33 | Apr 2023 | 33 |
May 2023 34 | May 2023 | 34 |
Jun 2023 35 | Jun 2023 | 35 |
Jan 2024 37 | Jan 2024 | 37 |
Feb 2024 33 | Feb 2024 | 33 |
Mar 2024 30 | Mar 2024 | 30 |
Jul 2024 28 | Jul 2024 | 28 |
Mar 2025 30 | Mar 2025 | 30 |
Aug 2025 30 | Aug 2025 | 30 |
Sep 2025 32 | Sep 2025 | 32 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Horizon Media NPS by Gender
Female customers rated Horizon Media's NPS 125 points higher than Male customers.
Male
-50
Horizon Media's NPS was rated -50 by Male customers on Comparably.
25%
Promoters
0%
Passives
75%
Detractors
Female
75
Horizon Media's NPS was rated 75 by Female customers on Comparably.
75%
Promoters
25%
Passives
0%
Detractors
Horizon Media NPS by Usage
Horizon Media's NPS was rated the highest by customers who have used Horizon Media's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -34 | Less than 1 Year | -34 |
1 to 2 Years 25 | 1 to 2 Years | 25 |
Horizon Media Customer Loyalty
72%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
72% of Horizon Media users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Horizon Media Customer Loyalty Score by Gender
Female customers rated Horizon Media's Customer Loyalty score 45% higher than Male customers.
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Male
55%
Yes
Female
100%
Yes
Horizon Media Customer Loyalty Score by Usage
Horizon Media's Customer Loyalty score was rated the highest by customers who have used Horizon Media's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Horizon Media Customer Loyalty Score by Industry
Horizon Media's Customer Loyalty score was rated 100% by Marketing, Advertising and Research industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Horizon Media Product Quality
3.3/5
Horizon Media has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
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Horizon Media Product Information
Horizon Media’s product quality score is a 3.3 out of 5 as rated by its users and customers. Reviewers from the Marketing, Advertising and Research industry rated Horizon Media's product the highest.
- Website
- http://www.horizonmedia.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
AdTech
Business Services
Quick Insights into Horizon Media Product Quality
Horizon Media's Product Quality score was rated highest by customers from the Marketing, Advertising and Research industry, and rated lowest by Male customers.
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Ranked Horizon Media Product Quality the Highest
Ranked Horizon Media Product Quality the Lowest
Horizon Media Product Quality Score by Gender
Female customers rated Horizon Media's Product Quality score 3.1 stars higher than Male customers.
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Male
1.6/5
Female
4.7/5
Horizon Media Product Quality Score by Usage
Horizon Media's Product Quality score was rated the highest by customers who have used Horizon Media's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Horizon Media Product Quality Score by Industry
Horizon Media's Product Quality score was rated 5 stars by Marketing, Advertising and Research industry customers.
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Horizon Media Pricing
Horizon Media ROI & Value For Money
3.6/5
Horizon Media has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Horizon Media Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Marketing, Advertising and Research industry.
Quick Insights into Horizon Media ROI
Horizon Media's ROI score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked Horizon Media ROI the Highest
Ranked Horizon Media ROI the Lowest
Horizon Media ROI Score by Gender
Female customers rated Horizon Media's ROI score 3.1 stars higher than Male customers.
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Male
1.5/5
Female
4.6/5
Horizon Media ROI Score by Usage
Horizon Media's ROI score was rated the highest by customers who have used Horizon Media's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Horizon Media ROI Score by Industry
Horizon Media's ROI score was rated 4.5 stars by Marketing, Advertising and Research industry customers.
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Horizon Media Customer Satisfaction (CSAT)
Horizon Media Customer Satisfaction (CSAT) Score
69 / 100
Horizon Media has an overall Customer Satisfaction score of 69 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
48%
Satisfied
21%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
9%
Very Dissatisfied
13%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Horizon Media Customer Satisfaction
Horizon Media's Customer Satisfaction score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked Horizon Media Customer Satisfaction the Highest
Ranked Horizon Media Customer Satisfaction the Lowest
Horizon Media Customer Satisfaction Score by Gender
Female customers rated Horizon Media's Customer Satisfaction score 33 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Horizon Media.
34 / 100
MaleVery Satisfied | 34% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 33% | |
Very Dissatisfied | 33% |
67 / 100
FemaleVery Satisfied | 34% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 33% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Horizon Media Customer Satisfaction Score by Usage
Horizon Media's Customer Satisfaction score was rated 34 points by customers who have used Horizon Media's products/services for Less than 1 Year.
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Horizon Media Customer Service
3.7/5
Horizon Media has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Horizon Media's Customer Service
Address
75 Varick Street, New York City, NY
Website
http://www.horizonmedia.com
Phone Number
(212) 220-5000
Quick Insights into Horizon Media Customer Service
Horizon Media's Customer Service score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked Horizon Media Customer Service the Highest
Ranked Horizon Media Customer Service the Lowest
Horizon Media Customer Service Score by Gender
Female customers rated Horizon Media's Customer Service score 3.2 stars higher than Male customers.
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Male
1.5/5
Female
4.7/5
Horizon Media Customer Service Score by Usage
Horizon Media's Customer Service score was rated the highest by customers who have used Horizon Media's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Horizon Media Customer Service Score by Industry
Horizon Media's Customer Service score was rated 4.6 stars by Marketing, Advertising and Research industry customers.
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Horizon Media as an Employer
4.5/5
Horizon Media has a 4.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Horizon Media scored a 31 for Net Promoter Score and a 25 for Employee Net Promoter Score. NPS gauges how likely a customer of Horizon Media would recommend the brand to a friend. ENPS measures how likely Horizon Media employees would recommend working at Horizon Media to a friend.
Net Promoter Score
31
NPS Score
| 60% | Promoters |
|---|---|
| 11% | Passive |
| 29% | Detractors |
Employee Net Promoter Score
25
eNPS Score
| 51% | Promoters |
|---|---|
| 23% | Passive |
| 26% | Detractors |
