-33
NPS
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Hornbach-Baumarkt
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About Hornbach-Baumarkt's Brand
Seller of home improvement equipment. The company is engaged in owning and operating home improvement stores in Austria and in the Netherlands. It is engaged in selling tools and equipment for plumbing, heating, electrical installation, gardening and painting work and other home improvement uses.
Brand at a Glance
10%
Customer Loyalty
2.2/5
Product Quality
3.5/5
Pricing
4/5
Customer Service
Hornbach-Baumarkt NPS
Hornbach-Baumarkt's Net Promoter Score (NPS) is a -33 with 0% Promoters, 67% Passives, and 33% Detractors. Net Promoter Score tracks whether Hornbach-Baumarkt's customers would recommend using the product based on a scale of -100 to 100.
Hornbach-Baumarkt Overall NPS
| 0% | Promoters |
|---|---|
| 67% | Passives |
| 33% | Detractors |
Hornbach-Baumarkt NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2021 -50 | Dec 2021 | -50 |
May 2023 -33 | May 2023 | -33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Hornbach-Baumarkt Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Hornbach-Baumarkt users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Hornbach-Baumarkt Product Quality
2.2/5
Hornbach-Baumarkt has an overall Product Quality score of 2.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Hornbach-Baumarkt's overall Product Quality score rated by its users and customers.
Hornbach-Baumarkt Product Information
Hornbach-Baumarkt’s product quality score is a 2.2 out of 5 as rated by its users and customers.
- Website
- www.hornbach.com
- Company Size
- 10,000+ Employees
Hornbach-Baumarkt Pricing
Hornbach-Baumarkt ROI & Value For Money
3.5/5
Hornbach-Baumarkt has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Hornbach-Baumarkt Customer Satisfaction (CSAT)
Hornbach-Baumarkt Customer Satisfaction (CSAT) Score
50 / 100
Hornbach-Baumarkt has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Hornbach-Baumarkt Customer Service
4/5
Hornbach-Baumarkt has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Hornbach-Baumarkt's Customer Service
Address
, Bornheim, 76878
Website
www.hornbach.com
Phone Number
7
Consumer vs. Employees
Hornbach-Baumarkt scored a -33 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of Hornbach-Baumarkt would recommend the brand to a friend. ENPS measures how likely Hornbach-Baumarkt employees would recommend working at Hornbach-Baumarkt to a friend.
Net Promoter Score
-33
NPS Score
| 0% | Promoters |
|---|---|
| 67% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
