-20
NPS
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Hornbeck Offshore
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About Hornbeck Offshore's Brand
They are a leading provider of technologically advanced, new generation OSVs serving the offshore oil and gas industry, primarily in the
Brand at a Glance
68%
Customer Loyalty
3.6/5
Product Quality
3.6/5
Pricing
3.4/5
Customer Service
Hornbeck Offshore NPS
Hornbeck Offshore's Net Promoter Score (NPS) is a -20 with 0% Promoters, 80% Passives, and 20% Detractors. Net Promoter Score tracks whether Hornbeck Offshore's customers would recommend using the product based on a scale of -100 to 100.
Hornbeck Offshore Overall NPS
| 0% | Promoters |
|---|---|
| 80% | Passives |
| 20% | Detractors |
Hornbeck Offshore NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 0 | Aug 2020 | 0 |
Sep 2022 0 | Sep 2022 | 0 |
Oct 2022 0 | Oct 2022 | 0 |
Apr 2025 -20 | Apr 2025 | -20 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Hornbeck Offshore Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Hornbeck Offshore users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Hornbeck Offshore Product Quality
3.6/5
Hornbeck Offshore has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Hornbeck Offshore's overall Product Quality score rated by its users and customers.
Hornbeck Offshore Product Information
Hornbeck Offshore’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Website
- http://hornbeckoffshore.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Travel
Hornbeck Offshore Pricing
Hornbeck Offshore ROI & Value For Money
3.6/5
Hornbeck Offshore has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Hornbeck Offshore's overall ROI score rated by its users and customers.
Hornbeck Offshore Customer Satisfaction (CSAT)
Hornbeck Offshore Customer Satisfaction (CSAT) Score
100 / 100
Hornbeck Offshore has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Hornbeck Offshore Customer Service
3.4/5
Hornbeck Offshore has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Hornbeck Offshore's overall Customer Service score rated by its users and customers.
About Hornbeck Offshore's Customer Service
Address
103 Northpark Boulevard, Suite 300, Covington, LA
Website
http://hornbeckoffshore.com
Phone Number
+1 985-727-2000
Hornbeck Offshore as an Employer
3.3/5
Hornbeck Offshore has a 3.3/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
Hornbeck Offshore scored a -20 for Net Promoter Score and a 13 for Employee Net Promoter Score. NPS gauges how likely a customer of Hornbeck Offshore would recommend the brand to a friend. ENPS measures how likely Hornbeck Offshore employees would recommend working at Hornbeck Offshore to a friend.
Net Promoter Score
-20
NPS Score
| 0% | Promoters |
|---|---|
| 80% | Passive |
| 20% | Detractors |
Employee Net Promoter Score
13
eNPS Score
| 42% | Promoters |
|---|---|
| 29% | Passive |
| 29% | Detractors |
