-100
NPS
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Hoshizaki America
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About Hoshizaki America's Brand
HOSHIZAKI is the world leader in the design, manufacturing, and marketing of a wide range of products for the foodservice industry including ice machines, refrigerators, freezers, prep tables, display cases and dispensers. Our attention to detail, continuous innovation, smart application of technology and commitment to the highest standards - ensures that our customers have exceptional quality products.
Brand at a Glance
10%
Customer Loyalty
2.5/5
Product Quality
1.5/5
Pricing
2/5
Customer Service
Hoshizaki America NPS
Hoshizaki America's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Hoshizaki America's customers would recommend using the product based on a scale of -100 to 100.
Hoshizaki America Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Hoshizaki America NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2020 -100 | Sep 2020 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Hoshizaki America Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Hoshizaki America users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Hoshizaki America Product Quality
2.5/5
Hoshizaki America has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Hoshizaki America's overall Product Quality score rated by its users and customers.
Hoshizaki America Product Information
Hoshizaki America’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Company Size
- 501-1,000 Employees
Industry
Manufacturing and Machinery
Hoshizaki America Pricing
Hoshizaki America ROI & Value For Money
1.5/5
Hoshizaki America has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Hoshizaki America's overall ROI score rated by its users and customers.
Hoshizaki America Customer Service
2/5
Hoshizaki America has an overall Customer Service score of 2 out of 5 stars rated by its users and customers.
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About Hoshizaki America's Customer Service
Address
Peachtree City, GA 30269
Website
https://www.hoshizakiamerica.com/
Phone Number
7704872331
Hoshizaki America's Social Links
Hoshizaki America as an Employer
3.9/5
Hoshizaki America has a 3.9/5 stars for its overall company culture rated by their employees
top
20%
Consumer vs. Employees
Hoshizaki America scored a -100 for Net Promoter Score and a 2 for Employee Net Promoter Score. NPS gauges how likely a customer of Hoshizaki America would recommend the brand to a friend. ENPS measures how likely Hoshizaki America employees would recommend working at Hoshizaki America to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
2
eNPS Score
| 38% | Promoters |
|---|---|
| 26% | Passive |
| 36% | Detractors |
