40
NPS
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Hospital for Special Surgery
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About Hospital for Special Surgery's Brand
Hospital for Special Surgery NPS
Hospital for Special Surgery's Net Promoter Score (NPS) is a 40 with 60% Promoters, 20% Passives, and 20% Detractors. Net Promoter Score tracks whether Hospital for Special Surgery's customers would recommend using the product based on a scale of -100 to 100.
Hospital for Special Surgery Overall NPS
| 60% | Promoters |
|---|---|
| 20% | Passives |
| 20% | Detractors |
Hospital for Special Surgery NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2022 100 | Mar 2022 | 100 |
Feb 2024 100 | Feb 2024 | 100 |
Nov 2025 25 | Nov 2025 | 25 |
Mar 2026 40 | Mar 2026 | 40 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Hospital for Special Surgery Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
100%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Hospital for Special Surgery as an Employer
4.6/5
Hospital for Special Surgery has a 4.6/5 stars for its overall company culture rated by their employees
top
10%
CEO of Hospital for Special Surgery
In the Top 10% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Hospital for Special Surgery scored a 40 for Net Promoter Score and a 24 for Employee Net Promoter Score. NPS gauges how likely a customer of Hospital for Special Surgery would recommend the brand to a friend. ENPS measures how likely Hospital for Special Surgery employees would recommend working at Hospital for Special Surgery to a friend.
Net Promoter Score
40
NPS Score
| 60% | Promoters |
|---|---|
| 20% | Passive |
| 20% | Detractors |
Employee Net Promoter Score
24
eNPS Score
| 53% | Promoters |
|---|---|
| 18% | Passive |
| 29% | Detractors |
