-100
NPS
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Host Merchant Services
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About Host Merchant Services' Brand
We offer innovative solutions in payment processing including e-commerce, wireless, virtual terminals for restaurants and retail, and custom solutions.
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Host Merchant Services NPS
Host Merchant Services's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Host Merchant Services's customers would recommend using the product based on a scale of -100 to 100.
Host Merchant Services Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Host Merchant Services NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2024 -100 | Feb 2024 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Host Merchant Services Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Host Merchant Services users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Host Merchant Services Product Quality
1.5/5
Host Merchant Services has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Host Merchant Services' overall Product Quality score rated by its users and customers.
Host Merchant Services Product Information
Host Merchant Services’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Company Size
- 11-50 Employees
Host Merchant Services Pricing
Host Merchant Services ROI & Value For Money
1.5/5
Host Merchant Services has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Host Merchant Services' overall ROI score rated by its users and customers.
Host Merchant Services Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Host Merchant Services Customer Service
1.5/5
Host Merchant Services has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Host Merchant Services' overall Customer Service score rated by its users and customers.
About Host Merchant Services's Customer Service
Address
250 Corporate Blvd Suite L, Newark, DE 19702
Website
http://www.hostmerchantservices.com
Phone Number
8775174678
Host Merchant Services's Social Links
Host Merchant Services as an Employer
4.7/5
Host Merchant Services has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Host Merchant Services scored a -100 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of Host Merchant Services would recommend the brand to a friend. ENPS measures how likely Host Merchant Services employees would recommend working at Host Merchant Services to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
