61
NPS
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Hotelogix
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About Hotelogix's Brand
Hotelogix offers a hotel management system for independent hotels, resorts, lodges, bed & breakfast, and other mid-sized hospitality setups.
Brand at a Glance
4/5
Product Quality
4.2/5
Pricing
3.7/5
Customer Service
Hotelogix NPS
Hotelogix's Net Promoter Score (NPS) is a 61 with 75% Promoters, 11% Passives, and 14% Detractors. Net Promoter Score tracks whether Hotelogix's customers would recommend using the product based on a scale of -100 to 100.
Hotelogix Overall NPS
| 75% | Promoters |
|---|---|
| 11% | Passives |
| 14% | Detractors |
Hotelogix NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 61 | Aug 2020 | 61 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Hotelogix NPS by Usage
Hotelogix's NPS was rated the highest by customers who have used Hotelogix's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 73 | Less than 1 Year | 73 |
1 to 2 Years 28 | 1 to 2 Years | 28 |
Hotelogix Product Quality
4/5
Hotelogix has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Hotelogix Product Information
Hotelogix serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, and Germany. Hotelogix supports iOS, Web, and Android devices and offers products for small, medium, and large sized businesses.
Hotelogix’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.hotelogix.com/
- Company Size
- 51-200 Employees
Industry
Hospitality
Languages Supported
English
Arabic
French
German
Portuguese
Spanish
Thai
Turkish
Russian
Product Type
Property Management Software
Hospitality Property Management Software
Reservation & Online Booking Software
Hotel Management Software
Hotelogix Pricing
Hotelogix ROI & Value For Money
4.2/5
Hotelogix has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Hotelogix's overall ROI score rated by its users and customers.
Hotelogix Pricing Plans
Hotelogix has a pricing structure that accommodates small, medium, and large businesses. Starting from $3.99/month, Hotelogix uses a subscription model and offers the following: • Monthly Plans - 3.99$ per room per month, • Per booked room night plans with 20 cents per occupied room night, and Minimum billing applies in all the above plans. Sign-up fee of 350$ includes Basic Setup, Training & Booking Engine Integration with your website.
Who Uses Hotelogix?
Small Businesses
Medium Businesses
Large Enterprises
Hotelogix Customer Service
3.7/5
Hotelogix has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Hotelogix's Customer Service
Address
E-66, Sector-6, Noida - 201301, Uttar Pradesh, India, India
Website
http://www.hotelogix.com/
Phone Number
+91 80 40936513
Consumer vs. Employees
Hotelogix scored a 61 for Net Promoter Score and a 50 for Employee Net Promoter Score. NPS gauges how likely a customer of Hotelogix would recommend the brand to a friend. ENPS measures how likely Hotelogix employees would recommend working at Hotelogix to a friend.
Net Promoter Score
61
NPS Score
| 75% | Promoters |
|---|---|
| 11% | Passive |
| 14% | Detractors |
Employee Net Promoter Score
50
eNPS Score
| 50% | Promoters |
|---|---|
| 50% | Passive |
| 0% | Detractors |
