-67
NPS
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Brand Page
Hotmail
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About Hotmail's Brand
HotMail is a web-based email service.
Brand at a Glance
10%
Customer Loyalty
4/5
Product Quality
4/5
Pricing
1.5/5
Customer Service
Hotmail NPS
Hotmail's Net Promoter Score (NPS) is a -67 with 0% Promoters, 33% Passives, and 67% Detractors. Net Promoter Score tracks whether Hotmail's customers would recommend using the product based on a scale of -100 to 100.
Hotmail Overall NPS
| 0% | Promoters |
|---|---|
| 33% | Passives |
| 67% | Detractors |
Hotmail NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2021 -100 | Sep 2021 | -100 |
Feb 2023 -66 | Feb 2023 | -66 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Hotmail Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Hotmail users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Hotmail Product Quality
4/5
Hotmail has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Hotmail's overall Product Quality score rated by its users and customers.
Hotmail Product Information
Hotmail’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://hotmail.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Travel and Hospitality
Enterprise
SaaS
Hotmail Pricing
Hotmail ROI & Value For Money
4/5
Hotmail has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Hotmail's overall ROI score rated by its users and customers.
Hotmail Customer Service
1.5/5
Hotmail has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Hotmail's overall Customer Service score rated by its users and customers.
About Hotmail's Customer Service
Address
One Microsoft Way, Redmond, Washington, DC
Website
http://hotmail.com
Hotmail as an Employer
Consumer vs. Employees
Hotmail scored a -67 for Net Promoter Score and a -20 for Employee Net Promoter Score. NPS gauges how likely a customer of Hotmail would recommend the brand to a friend. ENPS measures how likely Hotmail employees would recommend working at Hotmail to a friend.
Net Promoter Score
-67
NPS Score
| 0% | Promoters |
|---|---|
| 33% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
-20
eNPS Score
| 20% | Promoters |
|---|---|
| 40% | Passive |
| 40% | Detractors |
