26
NPS
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Hotstar
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About Hotstar's Brand
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Brand at a Glance
74%
Customer Loyalty
4.1/5
Product Quality
3.8/5
Pricing
4.1/5
Customer Service
Hotstar NPS
Hotstar's Net Promoter Score (NPS) is a 26 with 39% Promoters, 48% Passives, and 13% Detractors. Net Promoter Score tracks whether Hotstar's customers would recommend using the product based on a scale of -100 to 100.
Hotstar Overall NPS
| 39% | Promoters |
|---|---|
| 48% | Passives |
| 13% | Detractors |
Hotstar NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2021 40 | Sep 2021 | 40 |
Oct 2021 43 | Oct 2021 | 43 |
Dec 2021 44 | Dec 2021 | 44 |
Jan 2022 50 | Jan 2022 | 50 |
Feb 2022 45 | Feb 2022 | 45 |
Mar 2022 31 | Mar 2022 | 31 |
May 2022 33 | May 2022 | 33 |
Aug 2022 36 | Aug 2022 | 36 |
Sep 2022 37 | Sep 2022 | 37 |
Oct 2022 27 | Oct 2022 | 27 |
Aug 2023 26 | Aug 2023 | 26 |
Dec 2023 26 | Dec 2023 | 26 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Hotstar NPS by Gender
Hotstar's NPS was rated 33 by Male customers on Comparably.
Male
33
Hotstar's NPS was rated 33 by Male customers on Comparably.
33%
Promoters
67%
Passives
0%
Detractors
Female
N/A
Hotstar's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Hotstar NPS by Ethnicity
Hotstar's NPS was rated 50 points by Asian or Pacific Islander customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 50 | Asian or Pacific Islander | 50 |
Hotstar Customer Loyalty
74%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
74% of Hotstar users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Hotstar Customer Loyalty Score by Gender
Hotstar's Customer Loyalty score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Hotstar.
Male
100%
Yes
Female
N/A
Yes
Hotstar Customer Loyalty Score by Ethnicity
Hotstar's Customer Loyalty score was rated 100% by Asian or Pacific Islander customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Hotstar.
100
out of 100
Asian or Pacific Islander
Hotstar Customer Loyalty Score by Industry
Hotstar's Customer Loyalty score was rated 100% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Hotstar Product Quality
4.1/5
Hotstar has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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Hotstar Product Information
Hotstar’s product quality score is a 4.1 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Hotstar's product the highest.
- Website
- http://www.hotstar.com/
- Company Size
- 501-1,000 Employees
Quick Insights into Hotstar Product Quality
Hotstar's Product Quality score was rated highest by customers from the Tech industry.
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Ranked Hotstar Product Quality the Highest
Hotstar Product Quality Score by Gender
Hotstar's Product Quality score was rated 4.6 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Hotstar.
Male
4.6/5
Female
N/A
Hotstar Product Quality Score by Ethnicity
Hotstar's Product Quality score was rated 4.7 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Hotstar.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 4.7 | Asian or Pacific Islander | 4.7 |
Hotstar Product Quality Score by Industry
Hotstar's Product Quality score was rated 5 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Hotstar Pricing
Hotstar ROI & Value For Money
3.8/5
Hotstar has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Hotstar Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Hotstar ROI
Hotstar's ROI score was rated highest by customers from the Tech industry.
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Ranked Hotstar ROI the Highest
Hotstar ROI Score by Gender
Hotstar's ROI score was rated 4.1 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Hotstar.
Male
4.1/5
Female
N/A
Hotstar ROI Score by Ethnicity
Hotstar's ROI score was rated 4.2 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Hotstar.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 4.2 | Asian or Pacific Islander | 4.2 |
Hotstar ROI Score by Industry
Hotstar's ROI score was rated 4.6 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Hotstar Customer Satisfaction (CSAT)
Hotstar Customer Satisfaction (CSAT) Score
94 / 100
Hotstar has an overall Customer Satisfaction score of 94 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
44%
Satisfied
50%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Hotstar Customer Satisfaction
Hotstar's Customer Satisfaction score was rated highest by Asian or Pacific Islander customers.
Sign Up to unlock insights into how customers have ranked Hotstar's Customer Satisfaction.
Ranked Hotstar Customer Satisfaction the Highest
Hotstar Customer Satisfaction Score by Gender
Hotstar's Customer Satisfaction score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Hotstar.
100 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 67% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Hotstar Customer Satisfaction Score by Ethnicity
CSAT according to Asian or Pacific Islander
Hotstar's Customer Satisfaction (CSAT) score was rated 100% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Hotstar.
100 / 100
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Hotstar Customer Service
4.1/5
Hotstar has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Hotstar's overall Customer Service score rated by its users and customers.
About Hotstar's Customer Service
Website
http://www.hotstar.com/
Quick Insights into Hotstar Customer Service
Hotstar's Customer Service score was rated highest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked Hotstar's Customer Service score.
Ranked Hotstar Customer Service the Highest
Hotstar Customer Service Score by Gender
Hotstar's Customer Service score was rated 4.3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Hotstar.
Male
4.3/5
Female
N/A
Hotstar Customer Service Score by Ethnicity
Hotstar's Customer Service score was rated 4.4 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Hotstar.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Asian or Pacific Islander 4.4 | Asian or Pacific Islander | 4.4 |
Hotstar Customer Service Score by Industry
Hotstar's Customer Service score was rated 4.6 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Hotstar as an Employer
Consumer vs. Employees
Hotstar scored a 26 for Net Promoter Score and a -57 for Employee Net Promoter Score. NPS gauges how likely a customer of Hotstar would recommend the brand to a friend. ENPS measures how likely Hotstar employees would recommend working at Hotstar to a friend.
Net Promoter Score
26
NPS Score
| 39% | Promoters |
|---|---|
| 48% | Passive |
| 13% | Detractors |
Employee Net Promoter Score
-57
eNPS Score
| 14% | Promoters |
|---|---|
| 15% | Passive |
| 71% | Detractors |
