-1
NPS
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Houghton Mifflin Harcourt
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About Houghton Mifflin Harcourt's Brand
Houghton Mifflin Harcourt is a global learning company specialized in pre-K–12 education content, services, and technology solutions.
Brand at a Glance
76%
Customer Loyalty
3.5/5
Product Quality
3.4/5
Pricing
3.6/5
Customer Service
Houghton Mifflin Harcourt NPS
Houghton Mifflin Harcourt's Net Promoter Score (NPS) is a -1 with 37% Promoters, 25% Passives, and 38% Detractors. Net Promoter Score tracks whether Houghton Mifflin Harcourt's customers would recommend using the product based on a scale of -100 to 100.
Houghton Mifflin Harcourt Overall NPS
| 37% | Promoters |
|---|---|
| 25% | Passives |
| 38% | Detractors |
Houghton Mifflin Harcourt NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2022 40 | Sep 2022 | 40 |
Oct 2022 27 | Oct 2022 | 27 |
Nov 2022 22 | Nov 2022 | 22 |
Dec 2022 15 | Dec 2022 | 15 |
Mar 2023 19 | Mar 2023 | 19 |
Jun 2023 12 | Jun 2023 | 12 |
Aug 2023 5 | Aug 2023 | 5 |
Sep 2023 0 | Sep 2023 | 0 |
Nov 2023 0 | Nov 2023 | 0 |
Aug 2024 0 | Aug 2024 | 0 |
Sep 2025 5 | Sep 2025 | 5 |
Oct 2025 0 | Oct 2025 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Houghton Mifflin Harcourt NPS by Gender
Female customers rated Houghton Mifflin Harcourt's NPS 4 points higher than Male customers.
Male
16
Houghton Mifflin Harcourt's NPS was rated 16 by Male customers on Comparably.
33%
Promoters
50%
Passives
17%
Detractors
Female
20
Houghton Mifflin Harcourt's NPS was rated 20 by Female customers on Comparably.
40%
Promoters
40%
Passives
20%
Detractors
Houghton Mifflin Harcourt NPS by Ethnicity
Houghton Mifflin Harcourt's NPS was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 50 | Caucasian | 50 |
African American/Black 33 | African American/Black | 33 |
Houghton Mifflin Harcourt NPS by Age
Houghton Mifflin Harcourt's NPS was rated the highest by customers ages 51-55, and the lowest by customers ages 41-45.
Houghton Mifflin Harcourt NPS by Usage
Houghton Mifflin Harcourt's NPS was rated the highest by customers who have used Houghton Mifflin Harcourt's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 33 | 1 to 2 Years | 33 |
2 to 5 Years 0 | 2 to 5 Years | 0 |
5 to 10 Years 0 | 5 to 10 Years | 0 |
Houghton Mifflin Harcourt Customer Reviews
Out of the 4 Houghton Mifflin Harcourt customer reviews 4 were positive and 0 were constructive. Houghton Mifflin Harcourt customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Houghton Mifflin Harcourt Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of Houghton Mifflin Harcourt users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Houghton Mifflin Harcourt Customer Loyalty Score by Gender
Female customers rated Houghton Mifflin Harcourt's Customer Loyalty score 30% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Houghton Mifflin Harcourt.
Male
70%
Yes
Female
100%
Yes
Houghton Mifflin Harcourt Customer Loyalty Score by Ethnicity
Houghton Mifflin Harcourt's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Houghton Mifflin Harcourt.
100
out of 100
Caucasian
40
out of 100
African American/Black
Houghton Mifflin Harcourt Customer Loyalty Score by Age
Houghton Mifflin Harcourt's Customer Loyalty score was rated the highest by customers ages 51-55, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Houghton Mifflin Harcourt.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
41-45 40% | 41-45 | 40% |
51-55 100% | 51-55 | 100% |
Houghton Mifflin Harcourt Customer Loyalty Score by Usage
Houghton Mifflin Harcourt's Customer Loyalty score was rated the highest by customers who have used Houghton Mifflin Harcourt's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Houghton Mifflin Harcourt Customer Loyalty Score by Industry
Houghton Mifflin Harcourt's Customer Loyalty score was rated 100% by Education industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Houghton Mifflin Harcourt Product Quality
3.5/5
Houghton Mifflin Harcourt has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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Houghton Mifflin Harcourt Product Information
Houghton Mifflin Harcourt’s product quality score is a 3.5 out of 5 as rated by its users and customers. Reviewers from the Education industry rated Houghton Mifflin Harcourt's product the highest.
- Website
- http://www.hmhco.com
- Company Size
- 1,001-5,000 Employees
Industry
Education
Quick Insights into Houghton Mifflin Harcourt Product Quality
Houghton Mifflin Harcourt's Product Quality score was rated highest by customers who have used Houghton Mifflin Harcourt's products/services for 1 to 2 Years, and rated lowest by customers who have used Houghton Mifflin Harcourt's products/services for 5 to 10 Years.
Sign Up to unlock insights into how customers have ranked Houghton Mifflin Harcourt's Product Quality.
Ranked Houghton Mifflin Harcourt Product Quality the Highest
Ranked Houghton Mifflin Harcourt Product Quality the Lowest
Houghton Mifflin Harcourt Product Quality Score by Gender
Female customers rated Houghton Mifflin Harcourt's Product Quality score 0.4 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Houghton Mifflin Harcourt.
Male
3.9/5
Female
4.3/5
Houghton Mifflin Harcourt Product Quality Score by Ethnicity
Houghton Mifflin Harcourt's Product Quality score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Houghton Mifflin Harcourt.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.6 | Caucasian | 4.6 |
African American/Black 3.5 | African American/Black | 3.5 |
Houghton Mifflin Harcourt Product Quality Score by Age
Houghton Mifflin Harcourt's Product Quality score was rated the highest by customers ages 51-55, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Houghton Mifflin Harcourt.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 4.3 | 41-45 | 4.3 |
51-55 4.6 | 51-55 | 4.6 |
Houghton Mifflin Harcourt Product Quality Score by Usage
Houghton Mifflin Harcourt's Product Quality score was rated the highest by customers who have used Houghton Mifflin Harcourt's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Houghton Mifflin Harcourt Product Quality Score by Industry
Houghton Mifflin Harcourt's Product Quality score was rated 4.6 stars by Education industry customers.
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Houghton Mifflin Harcourt Pricing
Houghton Mifflin Harcourt ROI & Value For Money
3.4/5
Houghton Mifflin Harcourt has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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Houghton Mifflin Harcourt Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Education industry.
Quick Insights into Houghton Mifflin Harcourt ROI
Houghton Mifflin Harcourt's ROI score was rated highest by customers ages 51-55, and rated lowest by customers who have used Houghton Mifflin Harcourt's products/services for 1 to 2 Years.
Sign Up to unlock insights into how customers have ranked Houghton Mifflin Harcourt's ROI score.
Ranked Houghton Mifflin Harcourt ROI the Highest
Ranked Houghton Mifflin Harcourt ROI the Lowest
Houghton Mifflin Harcourt ROI Score by Gender
Female customers rated Houghton Mifflin Harcourt's ROI score 0.1 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Houghton Mifflin Harcourt.
Male
3.9/5
Female
4/5
Houghton Mifflin Harcourt ROI Score by Ethnicity
Houghton Mifflin Harcourt's ROI score was rated 4 stars by both African American/Black and Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Houghton Mifflin Harcourt.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4 | Caucasian | 4 |
African American/Black 4 | African American/Black | 4 |
Houghton Mifflin Harcourt ROI Score by Age
Houghton Mifflin Harcourt's ROI score was rated the highest by customers ages 51-55, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Houghton Mifflin Harcourt.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 4.1 | 41-45 | 4.1 |
51-55 4.5 | 51-55 | 4.5 |
Houghton Mifflin Harcourt ROI Score by Usage
Houghton Mifflin Harcourt's ROI score was rated the highest by customers who have used Houghton Mifflin Harcourt's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Houghton Mifflin Harcourt ROI Score by Industry
Houghton Mifflin Harcourt's ROI score was rated 4.1 stars by Education industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Houghton Mifflin Harcourt Customer Satisfaction (CSAT)
Houghton Mifflin Harcourt Customer Satisfaction (CSAT) Score
68 / 100
Houghton Mifflin Harcourt has an overall Customer Satisfaction score of 68 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
42%
Satisfied
26%
Neither Satisfied nor Dissatisfied
16%
Dissatisfied
0%
Very Dissatisfied
16%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Houghton Mifflin Harcourt Customer Satisfaction
Houghton Mifflin Harcourt's Customer Satisfaction score was rated highest by customers who have used Houghton Mifflin Harcourt's products/services for 1 to 2 Years, and rated lowest by customers who have used Houghton Mifflin Harcourt's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked Houghton Mifflin Harcourt's Customer Satisfaction.
Ranked Houghton Mifflin Harcourt Customer Satisfaction the Highest
Ranked Houghton Mifflin Harcourt Customer Satisfaction the Lowest
Houghton Mifflin Harcourt Customer Satisfaction Score by Gender
Male customers rated Houghton Mifflin Harcourt's Customer Satisfaction score 20 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Houghton Mifflin Harcourt.
100 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 67% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
80 / 100
FemaleVery Satisfied | 60% | |
|---|---|---|
Satisfied | 20% | |
Neither Satisfied nor Dissatisfied | 20% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Houghton Mifflin Harcourt Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Houghton Mifflin Harcourt's Customer Satisfaction (CSAT) score was rated 100% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Houghton Mifflin Harcourt.
100 / 100
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to African American/Black
Houghton Mifflin Harcourt's Customer Satisfaction (CSAT) score was rated 100% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Houghton Mifflin Harcourt.
100 / 100
Very Satisfied
33%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Houghton Mifflin Harcourt Customer Satisfaction Score by Age
Houghton Mifflin Harcourt's Customer Satisfaction score was rated 100 points by customers ages 41-45 and customers ages 51-55 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Houghton Mifflin Harcourt.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 41-45 | 100% | |||||||||||||||
| 51-55 | 100% |
Houghton Mifflin Harcourt Customer Satisfaction Score by Usage
Houghton Mifflin Harcourt's Customer Satisfaction score was rated the highest by customers who have used Houghton Mifflin Harcourt's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Houghton Mifflin Harcourt Customer Satisfaction Score by Industry
Houghton Mifflin Harcourt's Customer Satisfaction score was rated 80 points by Education industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"label": "Education",
"groupId": 515,
"score": 80,
"stars": 0,
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}Houghton Mifflin Harcourt Customer Service
3.6/5
Houghton Mifflin Harcourt has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Houghton Mifflin Harcourt's overall Customer Service score rated by its users and customers.
About Houghton Mifflin Harcourt's Customer Service
Address
125 High Street, Suite 900, Boston, MA 02110
Website
http://www.hmhco.com
Phone Number
617-351-5000
Houghton Mifflin Harcourt's Social Links
Quick Insights into Houghton Mifflin Harcourt Customer Service
Houghton Mifflin Harcourt's Customer Service score was rated highest by customers ages 51-55, and rated lowest by customers who have used Houghton Mifflin Harcourt's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked Houghton Mifflin Harcourt's Customer Service score.
Ranked Houghton Mifflin Harcourt Customer Service the Highest
Ranked Houghton Mifflin Harcourt Customer Service the Lowest
Houghton Mifflin Harcourt Customer Service Score by Gender
Male customers rated Houghton Mifflin Harcourt's Customer Service score 0.4 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Houghton Mifflin Harcourt.
Male
4.1/5
Female
3.7/5
Houghton Mifflin Harcourt Customer Service Score by Ethnicity
Houghton Mifflin Harcourt's Customer Service score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Houghton Mifflin Harcourt.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.4 | Caucasian | 4.4 |
African American/Black 4 | African American/Black | 4 |
Houghton Mifflin Harcourt Customer Service Score by Age
Houghton Mifflin Harcourt's Customer Service score was rated the highest by customers ages 51-55, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Houghton Mifflin Harcourt.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
41-45 4.1 | 41-45 | 4.1 |
51-55 4.5 | 51-55 | 4.5 |
Houghton Mifflin Harcourt Customer Service Score by Usage
Houghton Mifflin Harcourt's Customer Service score was rated the highest by customers who have used Houghton Mifflin Harcourt's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Houghton Mifflin Harcourt Customer Service Score by Industry
Houghton Mifflin Harcourt's Customer Service score was rated 3.8 stars by Education industry customers.
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Houghton Mifflin Harcourt as an Employer
2.9/5
Houghton Mifflin Harcourt has a 2.9/5 stars for its overall company culture rated by their employees
bottom
40%
CEO of Houghton Mifflin Harcourt
In the Bottom 40% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Houghton Mifflin Harcourt scored a -1 for Net Promoter Score and a -19 for Employee Net Promoter Score. NPS gauges how likely a customer of Houghton Mifflin Harcourt would recommend the brand to a friend. ENPS measures how likely Houghton Mifflin Harcourt employees would recommend working at Houghton Mifflin Harcourt to a friend.
Net Promoter Score
-1
NPS Score
| 37% | Promoters |
|---|---|
| 25% | Passive |
| 38% | Detractors |
Employee Net Promoter Score
-19
eNPS Score
| 33% | Promoters |
|---|---|
| 15% | Passive |
| 52% | Detractors |
