100
NPS
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House of Blues Entertainment
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About House of Blues Entertainment's Brand
House of Blues Entertainment Inc a Los Angeles-based entertainment company.
Brand at a Glance
100%
Customer Loyalty
4.1/5
Product Quality
4.5/5
Pricing
4.7/5
Customer Service
House of Blues Entertainment NPS
House of Blues Entertainment's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether House of Blues Entertainment's customers would recommend using the product based on a scale of -100 to 100.
House of Blues Entertainment Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
House of Blues Entertainment NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2021 100 | Jul 2021 | 100 |
Mar 2022 100 | Mar 2022 | 100 |
Apr 2024 100 | Apr 2024 | 100 |
Mar 2025 100 | Mar 2025 | 100 |
Jul 2025 100 | Jul 2025 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
House of Blues Entertainment Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of House of Blues Entertainment users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
House of Blues Entertainment Product Quality
4.1/5
House of Blues Entertainment has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock House of Blues Entertainment's overall Product Quality score rated by its users and customers.
House of Blues Entertainment Product Information
House of Blues Entertainment’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- http://www.houseofblues.com/
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Media
Social
Sports & Entertainment
House of Blues Entertainment Pricing
House of Blues Entertainment ROI & Value For Money
4.5/5
House of Blues Entertainment has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
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House of Blues Entertainment Customer Satisfaction (CSAT)
House of Blues Entertainment Customer Satisfaction (CSAT) Score
100 / 100
House of Blues Entertainment has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
House of Blues Entertainment Customer Service
4.7/5
House of Blues Entertainment has an overall Customer Service score of 4.7 out of 5 stars rated by its users and customers.
Sign Up to unlock House of Blues Entertainment's overall Customer Service score rated by its users and customers.
About House of Blues Entertainment's Customer Service
Address
7060 Hollywood Blvd, Los Angeles, CA
Website
http://www.houseofblues.com/
Phone Number
(323) 769-4600
House of Blues Entertainment as an Employer
3.5/5
House of Blues Entertainment has a 3.5/5 stars for its overall company culture rated by their employees
top
50%
CEO of House of Blues Entertainment
In the Top 50% of Similar Sized Companies on Comparably.
Consumer vs. Employees
House of Blues Entertainment scored a 100 for Net Promoter Score and a 20 for Employee Net Promoter Score. NPS gauges how likely a customer of House of Blues Entertainment would recommend the brand to a friend. ENPS measures how likely House of Blues Entertainment employees would recommend working at House of Blues Entertainment to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
20
eNPS Score
| 40% | Promoters |
|---|---|
| 40% | Passive |
| 20% | Detractors |
