40
NPS
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Housing.com
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About Housing.com's Brand
Housing.com is an Indian online real estate listing portal that simplifies finding, renting, and selling homes in India.
Brand at a Glance
84%
Customer Loyalty
4.2/5
Product Quality
3.9/5
Pricing
3.8/5
Customer Service
Housing.com NPS
Housing.com's Net Promoter Score (NPS) is a 40 with 60% Promoters, 20% Passives, and 20% Detractors. Net Promoter Score tracks whether Housing.com's customers would recommend using the product based on a scale of -100 to 100.
Housing.com Overall NPS
| 60% | Promoters |
|---|---|
| 20% | Passives |
| 20% | Detractors |
Housing.com NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2021 100 | Nov 2021 | 100 |
Feb 2022 100 | Feb 2022 | 100 |
Mar 2022 66 | Mar 2022 | 66 |
Apr 2022 75 | Apr 2022 | 75 |
Oct 2022 60 | Oct 2022 | 60 |
Nov 2022 34 | Nov 2022 | 34 |
Jan 2023 43 | Jan 2023 | 43 |
Jan 2024 25 | Jan 2024 | 25 |
Apr 2024 33 | Apr 2024 | 33 |
May 2024 40 | May 2024 | 40 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Housing.com NPS by Gender
Housing.com's NPS was rated 40 by Male customers on Comparably.
Male
40
Housing.com's NPS was rated 40 by Male customers on Comparably.
60%
Promoters
20%
Passives
20%
Detractors
Female
N/A
Housing.com's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Housing.com NPS by Ethnicity
Housing.com's NPS was rated 67 points by Asian or Pacific Islander customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 67 | Asian or Pacific Islander | 67 |
Housing.com NPS by Age
Housing.com's NPS was rated the highest by customers ages 56-60, and the lowest by customers ages 18-25.
Housing.com Customer Reviews
Out of the 2 Housing.com customer reviews 2 were positive and 0 were constructive. Housing.com customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Housing.com Customer Loyalty
84%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
84% of Housing.com users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Housing.com Customer Loyalty Score by Gender
Housing.com's Customer Loyalty score was rated 82 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Housing.com.
Male
82%
Yes
Female
N/A
Yes
Housing.com Customer Loyalty Score by Ethnicity
Housing.com's Customer Loyalty score was rated 70% by Asian or Pacific Islander customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Housing.com.
70
out of 100
Asian or Pacific Islander
Housing.com Customer Loyalty Score by Age
Housing.com's Customer Loyalty score was rated 100% by customers ages 18-25 and customers ages 56-60 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Housing.com.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 100% | 18-25 | 100% |
56-60 100% | 56-60 | 100% |
Housing.com Product Quality
4.2/5
Housing.com has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Housing.com's overall Product Quality score rated by its users and customers.
Housing.com Product Information
Housing.com’s product quality score is a 4.2 out of 5 as rated by its users and customers.
- Website
- http://housing.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Marketplaces
Real Estate
SaaS
Quick Insights into Housing.com Product Quality
Housing.com's Product Quality score was rated highest by customers ages 18-25, and rated lowest by customers ages 56-60.
Sign Up to unlock insights into how customers have ranked Housing.com's Product Quality.
Ranked Housing.com Product Quality the Highest
Ranked Housing.com Product Quality the Lowest
Housing.com Product Quality Score by Gender
Housing.com's Product Quality score was rated 4.4 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Housing.com.
Male
4.4/5
Female
N/A
Housing.com Product Quality Score by Ethnicity
Housing.com's Product Quality score was rated 4 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Housing.com.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 4 | Asian or Pacific Islander | 4 |
Housing.com Product Quality Score by Age
Housing.com's Product Quality score was rated 4.6 stars by customers ages 18-25 and customers ages 56-60 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Housing.com.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.6 | 18-25 | 4.6 |
56-60 4.6 | 56-60 | 4.6 |
Housing.com Pricing
Housing.com ROI & Value For Money
3.9/5
Housing.com has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Housing.com's overall ROI score rated by its users and customers.
Quick Insights into Housing.com ROI
Housing.com's ROI score was rated highest by customers ages 56-60, and rated lowest by customers ages 18-25.
Sign Up to unlock insights into how customers have ranked Housing.com's ROI score.
Ranked Housing.com ROI the Highest
Ranked Housing.com ROI the Lowest
Housing.com ROI Score by Gender
Housing.com's ROI score was rated 3.9 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Housing.com.
Male
3.9/5
Female
N/A
Housing.com ROI Score by Ethnicity
Housing.com's ROI score was rated 3.1 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Housing.com.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 3.1 | Asian or Pacific Islander | 3.1 |
Housing.com ROI Score by Age
Housing.com's ROI score was rated the highest by customers ages 56-60, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Housing.com.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.8 | 18-25 | 3.8 |
56-60 4.8 | 56-60 | 4.8 |
Housing.com Customer Satisfaction (CSAT)
Housing.com Customer Satisfaction (CSAT) Score
90 / 100
Housing.com has an overall Customer Satisfaction score of 90 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
40%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Housing.com Customer Satisfaction
Housing.com's Customer Satisfaction score was rated highest by customers ages 18-25, and rated lowest by customers ages 56-60.
Sign Up to unlock insights into how customers have ranked Housing.com's Customer Satisfaction.
Ranked Housing.com Customer Satisfaction the Highest
Ranked Housing.com Customer Satisfaction the Lowest
Housing.com Customer Satisfaction Score by Gender
Housing.com's Customer Satisfaction score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Housing.com.
100 / 100
MaleVery Satisfied | 40% | |
|---|---|---|
Satisfied | 60% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Housing.com Customer Satisfaction Score by Ethnicity
CSAT according to Asian or Pacific Islander
Housing.com's Customer Satisfaction (CSAT) score was rated 100% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Housing.com.
100 / 100
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Housing.com Customer Satisfaction Score by Age
Housing.com's Customer Satisfaction score was rated 100 points by customers ages 18-25 and customers ages 56-60 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Housing.com.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 100% | |||||||||||||||
| 56-60 | 100% |
Housing.com Customer Service
3.8/5
Housing.com has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Housing.com's overall Customer Service score rated by its users and customers.
About Housing.com's Customer Service
Address
3rd Floor, A- Wing, Supreme Business Park, Powai, 400076
Website
http://housing.com
Quick Insights into Housing.com Customer Service
Housing.com's Customer Service score was rated highest by customers ages 56-60, and rated lowest by customers ages 18-25.
Sign Up to unlock insights into how customers have ranked Housing.com's Customer Service score.
Ranked Housing.com Customer Service the Highest
Ranked Housing.com Customer Service the Lowest
Housing.com Customer Service Score by Gender
Housing.com's Customer Service score was rated 3.7 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Housing.com.
Male
3.7/5
Female
N/A
Housing.com Customer Service Score by Ethnicity
Housing.com's Customer Service score was rated 4.1 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Housing.com.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Asian or Pacific Islander 4.1 | Asian or Pacific Islander | 4.1 |
Housing.com Customer Service Score by Age
Housing.com's Customer Service score was rated the highest by customers ages 56-60, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Housing.com.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.5 | 18-25 | 3.5 |
56-60 4.8 | 56-60 | 4.8 |
Housing.com as an Employer
3.0/5
Housing.com has a 3.0/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
Housing.com scored a 40 for Net Promoter Score and a 10 for Employee Net Promoter Score. NPS gauges how likely a customer of Housing.com would recommend the brand to a friend. ENPS measures how likely Housing.com employees would recommend working at Housing.com to a friend.
Net Promoter Score
40
NPS Score
| 60% | Promoters |
|---|---|
| 20% | Passive |
| 20% | Detractors |
Employee Net Promoter Score
10
eNPS Score
| 40% | Promoters |
|---|---|
| 30% | Passive |
| 30% | Detractors |
