-17
NPS
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Hover 3D
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About Hover 3D's Brand
Hover is a 3D technology company leveraging crowdsourced imagery and other sensors to generate and augment data.
Brand at a Glance
42%
Customer Loyalty
3.3/5
Product Quality
3.4/5
Pricing
3.1/5
Customer Service
Hover 3D NPS
Hover 3D's Net Promoter Score (NPS) is a -17 with 33% Promoters, 17% Passives, and 50% Detractors. Net Promoter Score tracks whether Hover 3D's customers would recommend using the product based on a scale of -100 to 100.
Hover 3D Overall NPS
| 33% | Promoters |
|---|---|
| 17% | Passives |
| 50% | Detractors |
Hover 3D NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2020 100 | Nov 2020 | 100 |
Aug 2021 50 | Aug 2021 | 50 |
Oct 2021 0 | Oct 2021 | 0 |
Aug 2023 25 | Aug 2023 | 25 |
Jan 2024 0 | Jan 2024 | 0 |
Apr 2024 -17 | Apr 2024 | -17 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Hover 3D Customer Loyalty
42%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
42% of Hover 3D users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Hover 3D Product Quality
3.3/5
Hover 3D has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Hover 3D's overall Product Quality score rated by its users and customers.
Hover 3D Product Information
Hover 3D’s product quality score is a 3.3 out of 5 as rated by its users and customers.
- Website
- http://www.hover.to
- Company Size
- 51-200 Employees
Industry
Tech
Enterprise
Hardware and Devices
Mobile App
SaaS
Hover 3D Pricing
Hover 3D ROI & Value For Money
3.4/5
Hover 3D has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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Hover 3D Customer Satisfaction (CSAT)
Hover 3D Customer Satisfaction (CSAT) Score
50 / 100
Hover 3D has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
25%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Hover 3D Customer Service
3.1/5
Hover 3D has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
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About Hover 3D's Customer Service
Address
945 Bryant Street, Suite 300, San Francisco, CA
Website
http://www.hover.to
Phone Number
6506440554
Consumer vs. Employees
Hover 3D scored a -17 for Net Promoter Score and a 46 for Employee Net Promoter Score. NPS gauges how likely a customer of Hover 3D would recommend the brand to a friend. ENPS measures how likely Hover 3D employees would recommend working at Hover 3D to a friend.
Net Promoter Score
-17
NPS Score
| 33% | Promoters |
|---|---|
| 17% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
46
eNPS Score
| 53% | Promoters |
|---|---|
| 40% | Passive |
| 7% | Detractors |
