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NPS
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Brand Page
HowGood
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About HowGood's Brand
HowGood specializes in rating grocery products for the greater good
Brand at a Glance
10%
Customer Loyalty
4/5
Product Quality
4/5
Pricing
4/5
Customer Service
HowGood NPS
HowGood's Net Promoter Score (NPS) is a 0 with 0% Promoters, 100% Passives, and 0% Detractors. Net Promoter Score tracks whether HowGood's customers would recommend using the product based on a scale of -100 to 100.
HowGood Overall NPS
| 0% | Promoters |
|---|---|
| 100% | Passives |
| 0% | Detractors |
HowGood NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2020 0 | Nov 2020 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
HowGood Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of HowGood users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
HowGood Product Quality
4/5
HowGood has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock HowGood's overall Product Quality score rated by its users and customers.
HowGood Product Information
HowGood’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- https://howgood.com
- Company Size
- 11-50 Employees
Industry
Tech
Analytics
Big Data
Enterprise
Food and Beverages
SaaS
HowGood Pricing
HowGood ROI & Value For Money
4/5
HowGood has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock HowGood's overall ROI score rated by its users and customers.
HowGood Customer Service
4/5
HowGood has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock HowGood's overall Customer Service score rated by its users and customers.
About HowGood's Customer Service
Address
Brooklyn, NY
Website
https://howgood.com
Phone Number
(188) 860-1301
HowGood as an Employer
4.7/5
HowGood has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
HowGood scored a 0 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of HowGood would recommend the brand to a friend. ENPS measures how likely HowGood employees would recommend working at HowGood to a friend.
Net Promoter Score
0
NPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
