86
NPS
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Hoya
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About Hoya's Brand
Hoya Corporation was established on 1st November, 1941. The Company is a supplier of medical products and services based upon its optics technologies which include photographic filters, lasers, contact lenses, tableware and art objects. It is is active in the fields of Health Care, Medical and the Information Technology providing eyeglasses, medical endoscopes, intraocular lenses, optical lenses as well as key components for the semiconductor devices, LCD panels and HDDs.
Brand at a Glance
85%
Customer Loyalty
4.2/5
Product Quality
4.1/5
Pricing
4.1/5
Customer Service
Hoya NPS
Hoya's Net Promoter Score (NPS) is a 86 with 86% Promoters, 14% Passives, and 0% Detractors. Net Promoter Score tracks whether Hoya's customers would recommend using the product based on a scale of -100 to 100.
Hoya Overall NPS
| 86% | Promoters |
|---|---|
| 14% | Passives |
| 0% | Detractors |
Hoya NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2021 100 | Dec 2021 | 100 |
Jul 2022 50 | Jul 2022 | 50 |
Jul 2023 66 | Jul 2023 | 66 |
Mar 2024 75 | Mar 2024 | 75 |
Sep 2024 80 | Sep 2024 | 80 |
May 2025 83 | May 2025 | 83 |
Mar 2026 85 | Mar 2026 | 85 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Hoya NPS by Gender
Hoya's NPS was rated 100 by Male customers on Comparably.
Male
100
Hoya's NPS was rated 100 by Male customers on Comparably.
100%
Promoters
0%
Passives
0%
Detractors
Female
N/A
Hoya's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Hoya Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of Hoya users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Hoya Customer Loyalty Score by Gender
Hoya's Customer Loyalty score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Hoya.
Male
100%
Yes
Female
N/A
Yes
Hoya Product Quality
4.2/5
Hoya has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
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Hoya Product Information
Hoya’s product quality score is a 4.2 out of 5 as rated by its users and customers.
- Website
- www.hoya.co.jp
- Company Size
- 10,000+ Employees
Quick Insights into Hoya Product Quality
Hoya's Product Quality score was rated highest by Male customers.
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Ranked Hoya Product Quality the Highest
Hoya Product Quality Score by Gender
Hoya's Product Quality score was rated 5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Hoya.
Male
5/5
Female
N/A
Hoya Pricing
Hoya ROI & Value For Money
4.1/5
Hoya has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
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Quick Insights into Hoya ROI
Hoya's ROI score was rated highest by Male customers.
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Ranked Hoya ROI the Highest
Hoya ROI Score by Gender
Hoya's ROI score was rated 4.6 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Hoya.
Male
4.6/5
Female
N/A
Hoya Customer Satisfaction (CSAT)
Hoya Customer Satisfaction (CSAT) Score
100 / 100
Hoya has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
80%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Hoya Customer Satisfaction
Hoya's Customer Satisfaction score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Hoya's Customer Satisfaction.
Ranked Hoya Customer Satisfaction the Highest
Hoya Customer Satisfaction Score by Gender
Hoya's Customer Satisfaction score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Hoya.
100 / 100
MaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Hoya Customer Service
4.1/5
Hoya has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
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About Hoya's Customer Service
Address
2-7-5 Naka-Ochiai, Tokyo, 161-8525
Website
www.hoya.co.jp
Phone Number
7
Quick Insights into Hoya Customer Service
Hoya's Customer Service score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Hoya's Customer Service score.
Ranked Hoya Customer Service the Highest
Hoya Customer Service Score by Gender
Hoya's Customer Service score was rated 4.6 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Hoya.
Male
4.6/5
Female
N/A
Hoya as an Employer
Consumer vs. Employees
Hoya scored a 86 for Net Promoter Score and a 66 for Employee Net Promoter Score. NPS gauges how likely a customer of Hoya would recommend the brand to a friend. ENPS measures how likely Hoya employees would recommend working at Hoya to a friend.
Net Promoter Score
86
NPS Score
| 86% | Promoters |
|---|---|
| 14% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
66
eNPS Score
| 83% | Promoters |
|---|---|
| 0% | Passive |
| 17% | Detractors |
