83
NPS
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Hoya
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About Hoya's Brand
Hoya Corporation was established on 1st November, 1941. The Company is a supplier of medical products and services based upon its optics technologies which include photographic filters, lasers, contact lenses, tableware and art objects. It is is active in the fields of Health Care, Medical and the Information Technology providing eyeglasses, medical endoscopes, intraocular lenses, optical lenses as well as key components for the semiconductor devices, LCD panels and HDDs.
Brand at a Glance
83%
Customer Loyalty
4.1/5
Product Quality
4.1/5
Pricing
4.1/5
Customer Service
Hoya NPS
Hoya's Net Promoter Score (NPS) is a 83 with 83% Promoters, 17% Passives, and 0% Detractors. Net Promoter Score tracks whether Hoya's customers would recommend using the product based on a scale of -100 to 100.
Hoya Overall NPS
| 83% | Promoters |
|---|---|
| 17% | Passives |
| 0% | Detractors |
Hoya NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2021 100 | Dec 2021 | 100 |
Jul 2022 50 | Jul 2022 | 50 |
Jul 2023 66 | Jul 2023 | 66 |
Mar 2024 75 | Mar 2024 | 75 |
Sep 2024 80 | Sep 2024 | 80 |
May 2025 83 | May 2025 | 83 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Hoya Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Hoya users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Hoya Product Quality
4.1/5
Hoya has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Hoya's overall Product Quality score rated by its users and customers.
Hoya Product Information
Hoya’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- www.hoya.co.jp
- Company Size
- 10,000+ Employees
Hoya Pricing
Hoya ROI & Value For Money
4.1/5
Hoya has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
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Hoya Customer Satisfaction (CSAT)
Hoya Customer Satisfaction (CSAT) Score
100 / 100
Hoya has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Hoya Customer Service
4.1/5
Hoya has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
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About Hoya's Customer Service
Address
2-7-5 Naka-Ochiai, Tokyo, 161-8525
Website
www.hoya.co.jp
Phone Number
7
Hoya as an Employer
Consumer vs. Employees
Hoya scored a 83 for Net Promoter Score and a 66 for Employee Net Promoter Score. NPS gauges how likely a customer of Hoya would recommend the brand to a friend. ENPS measures how likely Hoya employees would recommend working at Hoya to a friend.
Net Promoter Score
83
NPS Score
| 83% | Promoters |
|---|---|
| 17% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
66
eNPS Score
| 83% | Promoters |
|---|---|
| 0% | Passive |
| 17% | Detractors |
