65
NPS
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HP Ireland
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About HP Ireland's Brand
HP Ireland creates new possibilities for technology to have a meaningful impact on people, businesses, governments and society. The world’s largest technology company, HP brings together a portfolio that spans printing, personal computing, software, services and IT infrastructure at the convergence of the cloud and connectivity, creating seamless, secure, context-aware experiences for a connected world.
Brand at a Glance
4.2/5
Product Quality
4/5
Pricing
3.7/5
Customer Service
HP Ireland NPS
HP Ireland's Net Promoter Score (NPS) is a 65 with 75% Promoters, 15% Passives, and 10% Detractors. Net Promoter Score tracks whether HP Ireland's customers would recommend using the product based on a scale of -100 to 100.
HP Ireland Overall NPS
| 75% | Promoters |
|---|---|
| 15% | Passives |
| 10% | Detractors |
HP Ireland NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 65 | Aug 2020 | 65 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
HP Ireland NPS by Usage
HP Ireland's NPS was rated 67 points by customers who have used HP Ireland's products/services for 5 to 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
5 to 10 Years 67 | 5 to 10 Years | 67 |
HP Ireland Product Quality
4.2/5
HP Ireland has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
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HP Ireland Product Information
HP Ireland serves markets in the United States, Europe, Australia, Canada, and Germany. HP Ireland supports iOS devices and offers products for medium and large sized businesses.
HP Ireland’s product quality score is a 4.2 out of 5 as rated by its users and customers. Reviewers from the Banking and Financial Services industry rated HP Ireland's product the highest.
- Website
- http://www8.hp.com/ie
- Company Size
- 10,000+ Employees
Languages Supported
English
Product Type
Website Monitoring Software
Application Monitoring & Performance Software
Quick Insights into HP Ireland Product Quality
HP Ireland's Product Quality score was rated highest by customers from the Banking and Financial Services industry.
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Ranked HP Ireland Product Quality the Highest
HP Ireland Product Quality Score by Industry
HP Ireland's Product Quality score was rated 4.7 stars by Banking and Financial Services industry customers.
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HP Ireland Pricing
HP Ireland ROI & Value For Money
4/5
HP Ireland has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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HP Ireland Pricing Plans
HP Ireland has a pricing structure that accommodates medium and large businesses. Starting from $499, HP Ireland uses a subscription model and offers the following: 1-50 points, 51-500 points, and 501-2000 points.
Who Uses HP Ireland?
Medium Businesses
Large Enterprises
HP Ireland Customer Service
3.7/5
HP Ireland has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About HP Ireland's Customer Service
Address
88 Wood Street, London, London, EC2V 7QT United Kingdom
Website
http://www8.hp.com/ie
