-28
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
HR.com
Marketing or Exec? Claim Your Free Account
About HR.com's Brand
HR.com is a social networking platform for human resources professionals.
Brand at a Glance
3.4/5
Product Quality
2.5/5
Pricing
HR.com NPS
HR.com's Net Promoter Score (NPS) is a -28 with 29% Promoters, 14% Passives, and 57% Detractors. Net Promoter Score tracks whether HR.com's customers would recommend using the product based on a scale of -100 to 100.
HR.com Overall NPS
| 29% | Promoters |
|---|---|
| 14% | Passives |
| 57% | Detractors |
HR.com NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 100 | Feb 2022 | 100 |
Mar 2022 100 | Mar 2022 | 100 |
Jun 2022 0 | Jun 2022 | 0 |
Jan 2023 -20 | Jan 2023 | -20 |
Oct 2023 -33 | Oct 2023 | -33 |
Jul 2025 -29 | Jul 2025 | -29 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
HR.com Product Quality
3.4/5
HR.com has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock HR.com's overall Product Quality score rated by its users and customers.
HR.com Product Information
HR.com’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- http://www.hr.com
- Company Size
- 51-200 Employees
Industry
Media
HR.com Pricing
HR.com ROI & Value For Money
2.5/5
HR.com has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock HR.com's overall ROI score rated by its users and customers.
HR.com Customer Satisfaction (CSAT)
HR.com Customer Satisfaction (CSAT) Score
60 / 100
HR.com has an overall Customer Satisfaction score of 60 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
20%
Satisfied
40%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
20%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
HR.com as an Employer
3.5/5
HR.com has a 3.5/5 stars for its overall company culture rated by their employees
bottom
45%
Consumer vs. Employees
HR.com scored a -28 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of HR.com would recommend the brand to a friend. ENPS measures how likely HR.com employees would recommend working at HR.com to a friend.
Net Promoter Score
-28
NPS Score
| 29% | Promoters |
|---|---|
| 14% | Passive |
| 57% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 23% | Promoters |
|---|---|
| 54% | Passive |
| 23% | Detractors |
