96
NPS
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Brand Page
HRSoft
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About HRSoft's Brand
HRSoft is the global leader in compensation lifecycle management software, offering a portfolio of compensation-focused solutions that help organizations streamline their compensation processes and improve employee engagement. The HRSoft SaaS platform is designed to transform your complex HR processes into seamless digital ones – and keep budgets, employees and communications on track.
Brand at a Glance
100%
Customer Loyalty
4.4/5
Product Quality
4.3/5
Pricing
4/5
Customer Service
HRSoft NPS
HRSoft's Net Promoter Score (NPS) is a 96 with 97% Promoters, 2% Passives, and 1% Detractors. Net Promoter Score tracks whether HRSoft's customers would recommend using the product based on a scale of -100 to 100.
HRSoft Overall NPS
| 97% | Promoters |
|---|---|
| 2% | Passives |
| 1% | Detractors |
HRSoft NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 96 | Aug 2020 | 96 |
Oct 2022 96 | Oct 2022 | 96 |
Feb 2024 96 | Feb 2024 | 96 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
HRSoft Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of HRSoft users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
HRSoft Product Quality
4.4/5
HRSoft has an overall Product Quality score of 4.4 out of 5 stars rated by its users and customers.
Sign Up to unlock HRSoft's overall Product Quality score rated by its users and customers.
HRSoft Product Information
HRSoft serves markets in the United States and Canada. HRSoft supports Web devices and offers products for small, medium, and large sized businesses.
HRSoft’s product quality score is a 4.4 out of 5 as rated by its users and customers.
- Website
- http://www.hrsoft.com
- Company Size
- 51-200 Employees
Industry
Tech
Business Services
SaaS
Languages Supported
English
HRSoft Pricing
HRSoft ROI & Value For Money
4.3/5
HRSoft has a value for money and ROI score of 4.3 out of 5 stars rated by its users and customers.
Sign Up to unlock HRSoft's overall ROI score rated by its users and customers.
HRSoft Pricing Plans
HRSoft has a pricing structure that accommodates small, medium, and large businesses.
Who Uses HRSoft?
Small Businesses
Medium Businesses
Large Enterprises
HRSoft Customer Satisfaction (CSAT)
HRSoft Customer Satisfaction (CSAT) Score
100 / 100
HRSoft has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
HRSoft Customer Service
4/5
HRSoft has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock HRSoft's overall Customer Service score rated by its users and customers.
About HRSoft's Customer Service
Address
3513 Brighton Blvd, Denver, CO 80216
Website
http://www.hrsoft.com
Phone Number
(866) 953-8800
HRSoft's Social Links
HRSoft as an Employer
4.3/5
HRSoft has a 4.3/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
HRSoft scored a 96 for Net Promoter Score and a 36 for Employee Net Promoter Score. NPS gauges how likely a customer of HRSoft would recommend the brand to a friend. ENPS measures how likely HRSoft employees would recommend working at HRSoft to a friend.
Net Promoter Score
96
NPS Score
| 97% | Promoters |
|---|---|
| 2% | Passive |
| 1% | Detractors |
Employee Net Promoter Score
36
eNPS Score
| 59% | Promoters |
|---|---|
| 18% | Passive |
| 23% | Detractors |
