0
NPS
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HTC Global Services
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About HTC Global Services' Brand
Brand at a Glance
100%
Customer Loyalty
4.5/5
Product Quality
4/5
Pricing
4/5
Customer Service
HTC Global Services NPS
HTC Global Services's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether HTC Global Services's customers would recommend using the product based on a scale of -100 to 100.
HTC Global Services Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
HTC Global Services NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 -100 | Jan 2022 | -100 |
Sep 2023 0 | Sep 2023 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
HTC Global Services Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of HTC Global Services users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
HTC Global Services Product Quality
4.5/5
HTC Global Services has an overall Product Quality score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock HTC Global Services' overall Product Quality score rated by its users and customers.
HTC Global Services Product Information
HTC Global Services’s product quality score is a 4.5 out of 5 as rated by its users and customers.
- Website
- http://www.htcinc.com
HTC Global Services Pricing
HTC Global Services ROI & Value For Money
4/5
HTC Global Services has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock HTC Global Services' overall ROI score rated by its users and customers.
HTC Global Services Customer Satisfaction (CSAT)
HTC Global Services Customer Satisfaction (CSAT) Score
100 / 100
HTC Global Services has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
HTC Global Services Customer Service
4/5
HTC Global Services has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock HTC Global Services' overall Customer Service score rated by its users and customers.
About HTC Global Services's Customer Service
Website
http://www.htcinc.com
HTC Global Services as an Employer
3.0/5
HTC Global Services has a 3.0/5 stars for its overall company culture rated by their employees
bottom
35%
Consumer vs. Employees
HTC Global Services scored a 0 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of HTC Global Services would recommend the brand to a friend. ENPS measures how likely HTC Global Services employees would recommend working at HTC Global Services to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 45% | Promoters |
|---|---|
| 10% | Passive |
| 45% | Detractors |
