-60
NPS
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Hubbell Power Systems
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About Hubbell Power Systems' Brand
Hubbell Power Systems (HPS) manufactures a wide variety of transmission, distribution, substation, OEM and telecommunications products.
Brand at a Glance
85%
Customer Loyalty
2.7/5
Product Quality
2.9/5
Pricing
3/5
Customer Service
Hubbell Power Systems NPS
Hubbell Power Systems's Net Promoter Score (NPS) is a -60 with 20% Promoters, 0% Passives, and 80% Detractors. Net Promoter Score tracks whether Hubbell Power Systems's customers would recommend using the product based on a scale of -100 to 100.
Hubbell Power Systems Overall NPS
| 20% | Promoters |
|---|---|
| 0% | Passives |
| 80% | Detractors |
Hubbell Power Systems NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2020 100 | May 2020 | 100 |
Sep 2020 0 | Sep 2020 | 0 |
Nov 2023 -33 | Nov 2023 | -33 |
Dec 2023 -50 | Dec 2023 | -50 |
Oct 2024 -60 | Oct 2024 | -60 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Hubbell Power Systems NPS by Gender
Hubbell Power Systems's NPS was rated -100 by Male customers on Comparably.
Male
-100
Hubbell Power Systems's NPS was rated -100 by Male customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Female
N/A
Hubbell Power Systems's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Hubbell Power Systems Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of Hubbell Power Systems users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Hubbell Power Systems Customer Loyalty Score by Gender
Hubbell Power Systems's Customer Loyalty score was rated 100 by Male customers on Comparably.
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Male
100%
Yes
Female
N/A
Yes
Hubbell Power Systems Product Quality
2.7/5
Hubbell Power Systems has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
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Hubbell Power Systems Product Information
Hubbell Power Systems’s product quality score is a 2.7 out of 5 as rated by its users and customers.
- Website
- https://www.hubbell.com/
- Company Size
- 1,001-5,000 Employees
Quick Insights into Hubbell Power Systems Product Quality
Hubbell Power Systems's Product Quality score was rated highest by Male customers.
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Ranked Hubbell Power Systems Product Quality the Highest
Hubbell Power Systems Product Quality Score by Gender
Hubbell Power Systems's Product Quality score was rated 2 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Hubbell Power Systems.
Male
2/5
Female
N/A
Hubbell Power Systems Pricing
Hubbell Power Systems ROI & Value For Money
2.9/5
Hubbell Power Systems has a value for money and ROI score of 2.9 out of 5 stars rated by its users and customers.
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Quick Insights into Hubbell Power Systems ROI
Hubbell Power Systems's ROI score was rated highest by Male customers.
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Ranked Hubbell Power Systems ROI the Highest
Hubbell Power Systems ROI Score by Gender
Hubbell Power Systems's ROI score was rated 2.3 by Male customers on Comparably.
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Male
2.3/5
Female
N/A
Hubbell Power Systems Customer Satisfaction (CSAT)
Hubbell Power Systems Customer Satisfaction (CSAT) Score
33 / 100
Hubbell Power Systems has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
67%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Hubbell Power Systems Customer Service
3/5
Hubbell Power Systems has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About Hubbell Power Systems's Customer Service
Address
3621 Industrial Park Drive, Lenoir City, TN 37771
Website
https://www.hubbell.com/
Phone Number
865-986-9726
Quick Insights into Hubbell Power Systems Customer Service
Hubbell Power Systems's Customer Service score was rated highest by Male customers.
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Ranked Hubbell Power Systems Customer Service the Highest
Hubbell Power Systems Customer Service Score by Gender
Hubbell Power Systems's Customer Service score was rated 2.1 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Hubbell Power Systems.
Male
2.1/5
Female
N/A
Hubbell Power Systems as an Employer
Consumer vs. Employees
Hubbell Power Systems scored a -60 for Net Promoter Score and a 16 for Employee Net Promoter Score. NPS gauges how likely a customer of Hubbell Power Systems would recommend the brand to a friend. ENPS measures how likely Hubbell Power Systems employees would recommend working at Hubbell Power Systems to a friend.
Net Promoter Score
-60
NPS Score
| 20% | Promoters |
|---|---|
| 0% | Passive |
| 80% | Detractors |
Employee Net Promoter Score
16
eNPS Score
| 42% | Promoters |
|---|---|
| 32% | Passive |
| 26% | Detractors |
