33
NPS
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Hudson Group
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About Hudson Group's Brand
Brand at a Glance
78%
Customer Loyalty
3.8/5
Product Quality
3.6/5
Pricing
3.6/5
Customer Service
Hudson Group NPS
Hudson Group's Net Promoter Score (NPS) is a 33 with 60% Promoters, 13% Passives, and 27% Detractors. Net Promoter Score tracks whether Hudson Group's customers would recommend using the product based on a scale of -100 to 100.
Hudson Group Overall NPS
| 60% | Promoters |
|---|---|
| 13% | Passives |
| 27% | Detractors |
Hudson Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2021 50 | Nov 2021 | 50 |
Mar 2022 66 | Mar 2022 | 66 |
May 2022 80 | May 2022 | 80 |
Sep 2022 83 | Sep 2022 | 83 |
Dec 2022 57 | Dec 2022 | 57 |
Apr 2023 37 | Apr 2023 | 37 |
Oct 2023 22 | Oct 2023 | 22 |
Nov 2023 30 | Nov 2023 | 30 |
Jan 2024 18 | Jan 2024 | 18 |
May 2024 25 | May 2024 | 25 |
Sep 2024 29 | Sep 2024 | 29 |
Oct 2025 34 | Oct 2025 | 34 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Hudson Group Customer Loyalty
78%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
78% of Hudson Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Hudson Group Product Quality
3.8/5
Hudson Group has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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Hudson Group Product Information
Hudson Group’s product quality score is a 3.8 out of 5 as rated by its users and customers.
Hudson Group Pricing
Hudson Group ROI & Value For Money
3.6/5
Hudson Group has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Hudson Group Customer Satisfaction (CSAT)
Hudson Group Customer Satisfaction (CSAT) Score
75 / 100
Hudson Group has an overall Customer Satisfaction score of 75 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
42%
Satisfied
33%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
0%
Very Dissatisfied
17%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Hudson Group Customer Service
3.6/5
Hudson Group has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About Hudson Group's Customer Service
Address
One Meadowlands Plaza, East Rutherford, NJ 07073
Website
http://www.hudsongroup.com/contact-us
Hudson Group as an Employer
2.5/5
Hudson Group has a 2.5/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
Hudson Group scored a 33 for Net Promoter Score and a -60 for Employee Net Promoter Score. NPS gauges how likely a customer of Hudson Group would recommend the brand to a friend. ENPS measures how likely Hudson Group employees would recommend working at Hudson Group to a friend.
Net Promoter Score
33
NPS Score
| 60% | Promoters |
|---|---|
| 13% | Passive |
| 27% | Detractors |
Employee Net Promoter Score
-60
eNPS Score
| 13% | Promoters |
|---|---|
| 14% | Passive |
| 73% | Detractors |
