0
NPS
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Hudson Pacific Properties
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About Hudson Pacific Properties' Brand
"Hudson Pacific Properties engages in owning, operating, and acquiring office, and media and entertainment properties."
Brand at a Glance
100%
Customer Loyalty
2.7/5
Product Quality
5/5
Pricing
5/5
Customer Service
Hudson Pacific Properties NPS
Hudson Pacific Properties's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Hudson Pacific Properties's customers would recommend using the product based on a scale of -100 to 100.
Hudson Pacific Properties Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Hudson Pacific Properties NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2021 -100 | May 2021 | -100 |
Oct 2022 0 | Oct 2022 | 0 |
Dec 2023 33 | Dec 2023 | 33 |
May 2024 50 | May 2024 | 50 |
Jun 2024 20 | Jun 2024 | 20 |
Aug 2024 0 | Aug 2024 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Hudson Pacific Properties Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Hudson Pacific Properties users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Hudson Pacific Properties Product Quality
2.7/5
Hudson Pacific Properties has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Hudson Pacific Properties' overall Product Quality score rated by its users and customers.
Hudson Pacific Properties Product Information
Hudson Pacific Properties’s product quality score is a 2.7 out of 5 as rated by its users and customers.
- Company Size
- 201-500 Employees
Industry
Real Estate
Tech
Hudson Pacific Properties Pricing
Hudson Pacific Properties ROI & Value For Money
5/5
Hudson Pacific Properties has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Hudson Pacific Properties' overall ROI score rated by its users and customers.
Hudson Pacific Properties Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
67%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Hudson Pacific Properties Customer Service
5/5
Hudson Pacific Properties has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Hudson Pacific Properties' overall Customer Service score rated by its users and customers.
About Hudson Pacific Properties's Customer Service
Address
Los Angeles, CA
Website
http://hudsonpacificproperties.com/
Hudson Pacific Properties as an Employer
3.5/5
Hudson Pacific Properties has a 3.5/5 stars for its overall company culture rated by their employees
bottom
10%
CEO of Hudson Pacific Properties
In the Bottom 10% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Hudson Pacific Properties scored a 0 for Net Promoter Score and a -13 for Employee Net Promoter Score. NPS gauges how likely a customer of Hudson Pacific Properties would recommend the brand to a friend. ENPS measures how likely Hudson Pacific Properties employees would recommend working at Hudson Pacific Properties to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-13
eNPS Score
| 37% | Promoters |
|---|---|
| 13% | Passive |
| 50% | Detractors |
