52
NPS
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Hugging Face
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About Hugging Face's Brand
We’re on a mission to democratize responsible machine learning, one commit at a time. At Hugging Face, we build open-source resources to empower you to easily integrate AI into your products and workflows. We are convinced that AI can be accessible, optimized, and responsible. Come discover our models, datasets, services, and help us build the future of AI!
Brand at a Glance
76%
Customer Loyalty
4.2/5
Product Quality
4.3/5
Pricing
4.3/5
Customer Service
Hugging Face NPS
Hugging Face's Net Promoter Score (NPS) is a 52 with 67% Promoters, 18% Passives, and 15% Detractors. Net Promoter Score tracks whether Hugging Face's customers would recommend using the product based on a scale of -100 to 100.
Hugging Face Overall NPS
| 67% | Promoters |
|---|---|
| 18% | Passives |
| 15% | Detractors |
Hugging Face NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2023 56 | May 2023 | 56 |
Jun 2023 60 | Jun 2023 | 60 |
Jul 2023 54 | Jul 2023 | 54 |
Aug 2023 48 | Aug 2023 | 48 |
Nov 2023 47 | Nov 2023 | 47 |
Dec 2023 48 | Dec 2023 | 48 |
Jan 2024 48 | Jan 2024 | 48 |
Feb 2024 43 | Feb 2024 | 43 |
Mar 2024 45 | Mar 2024 | 45 |
Apr 2024 46 | Apr 2024 | 46 |
Jul 2024 47 | Jul 2024 | 47 |
Apr 2025 50 | Apr 2025 | 50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Hugging Face NPS by Gender
Hugging Face's NPS was rated 57 by Male customers on Comparably.
Male
57
Hugging Face's NPS was rated 57 by Male customers on Comparably.
71%
Promoters
15%
Passives
14%
Detractors
Female
N/A
Hugging Face's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Hugging Face NPS by Ethnicity
Hugging Face's NPS was rated 80 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 80 | Caucasian | 80 |
Hugging Face NPS by Usage
Hugging Face's NPS was rated 66 points by customers who have used Hugging Face's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 66 | Less than 1 Year | 66 |
Hugging Face Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of Hugging Face users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Hugging Face Customer Loyalty Score by Gender
Hugging Face's Customer Loyalty score was rated 74 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Hugging Face.
Male
74%
Yes
Female
N/A
Yes
Hugging Face Customer Loyalty Score by Ethnicity
Hugging Face's Customer Loyalty score was rated 82% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Hugging Face.
82
out of 100
Caucasian
Hugging Face Customer Loyalty Score by Usage
Hugging Face's Customer Loyalty score was rated 70% by customers who have used Hugging Face's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Hugging Face Product Quality
4.2/5
Hugging Face has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
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Hugging Face Product Information
Hugging Face’s product quality score is a 4.2 out of 5 as rated by its users and customers.
- Website
- https://huggingface.co
- Company Size
- 51-200 Employees
Industry
Tech
AI, Big Data and Analytics
Quick Insights into Hugging Face Product Quality
Hugging Face's Product Quality score was rated highest by Caucasian customers.
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Ranked Hugging Face Product Quality the Highest
Hugging Face Product Quality Score by Gender
Hugging Face's Product Quality score was rated 4.2 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Hugging Face.
Male
4.2/5
Female
N/A
Hugging Face Product Quality Score by Ethnicity
Hugging Face's Product Quality score was rated 4.8 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Hugging Face.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.8 | Caucasian | 4.8 |
Hugging Face Product Quality Score by Usage
Hugging Face's Product Quality score was rated 3.9 stars by customers who have used Hugging Face's products/services for Less than 1 Year.
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Hugging Face Pricing
Hugging Face ROI & Value For Money
4.3/5
Hugging Face has a value for money and ROI score of 4.3 out of 5 stars rated by its users and customers.
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Quick Insights into Hugging Face ROI
Hugging Face's ROI score was rated highest by Caucasian customers.
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Ranked Hugging Face ROI the Highest
Hugging Face ROI Score by Gender
Hugging Face's ROI score was rated 4.3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Hugging Face.
Male
4.3/5
Female
N/A
Hugging Face ROI Score by Ethnicity
Hugging Face's ROI score was rated 4.9 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Hugging Face.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.9 | Caucasian | 4.9 |
Hugging Face ROI Score by Usage
Hugging Face's ROI score was rated 4.1 stars by customers who have used Hugging Face's products/services for Less than 1 Year.
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Hugging Face Customer Satisfaction (CSAT)
Hugging Face Customer Satisfaction (CSAT) Score
87 / 100
Hugging Face has an overall Customer Satisfaction score of 87 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
64%
Satisfied
23%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
3%
Very Dissatisfied
3%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Hugging Face Customer Satisfaction
Hugging Face's Customer Satisfaction score was rated highest by Caucasian customers.
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Ranked Hugging Face Customer Satisfaction the Highest
Hugging Face Customer Satisfaction Score by Gender
Hugging Face's Customer Satisfaction score was rated 86 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Hugging Face.
86 / 100
MaleVery Satisfied | 86% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 14% | |
Very Dissatisfied | 0% |
Hugging Face Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Hugging Face's Customer Satisfaction (CSAT) score was rated 100% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Hugging Face.
100 / 100
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Hugging Face Customer Satisfaction Score by Usage
Hugging Face's Customer Satisfaction score was rated 83 points by customers who have used Hugging Face's products/services for Less than 1 Year.
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Hugging Face Customer Service
4.3/5
Hugging Face has an overall Customer Service score of 4.3 out of 5 stars rated by its users and customers.
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About Hugging Face's Customer Service
Address
20 Jay Street, Suite 620, Brooklyn, NY 11201
Website
https://huggingface.co
Hugging Face's Social Links
Quick Insights into Hugging Face Customer Service
Hugging Face's Customer Service score was rated highest by Caucasian customers.
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Ranked Hugging Face Customer Service the Highest
Hugging Face Customer Service Score by Gender
Hugging Face's Customer Service score was rated 4 by Male customers on Comparably.
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Male
4/5
Female
N/A
Hugging Face Customer Service Score by Ethnicity
Hugging Face's Customer Service score was rated 4.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Hugging Face.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.5 | Caucasian | 4.5 |
Hugging Face Customer Service Score by Usage
Hugging Face's Customer Service score was rated 4.1 stars by customers who have used Hugging Face's products/services for Less than 1 Year.
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Hugging Face as an Employer
4.3/5
Hugging Face has a 4.3/5 stars for its overall company culture rated by their employees
top
40%
Consumer vs. Employees
Hugging Face scored a 52 for Net Promoter Score and a 25 for Employee Net Promoter Score. NPS gauges how likely a customer of Hugging Face would recommend the brand to a friend. ENPS measures how likely Hugging Face employees would recommend working at Hugging Face to a friend.
Net Promoter Score
52
NPS Score
| 67% | Promoters |
|---|---|
| 18% | Passive |
| 15% | Detractors |
Employee Net Promoter Score
25
eNPS Score
| 58% | Promoters |
|---|---|
| 9% | Passive |
| 33% | Detractors |
