37
NPS
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Hult International Business School
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About Hult International Business School's Brand
Brand at a Glance
85%
Customer Loyalty
3.7/5
Product Quality
3.5/5
Pricing
3.6/5
Customer Service
Hult International Business School NPS
Hult International Business School's Net Promoter Score (NPS) is a 37 with 62% Promoters, 13% Passives, and 25% Detractors. Net Promoter Score tracks whether Hult International Business School's customers would recommend using the product based on a scale of -100 to 100.
Hult International Business School Overall NPS
| 62% | Promoters |
|---|---|
| 13% | Passives |
| 25% | Detractors |
Hult International Business School NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2021 -100 | Feb 2021 | -100 |
May 2021 33 | May 2021 | 33 |
Oct 2021 50 | Oct 2021 | 50 |
Jul 2023 60 | Jul 2023 | 60 |
Aug 2023 49 | Aug 2023 | 49 |
Apr 2025 37 | Apr 2025 | 37 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Hult International Business School Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of Hult International Business School users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Hult International Business School Product Quality
3.7/5
Hult International Business School has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Hult International Business School's overall Product Quality score rated by its users and customers.
Hult International Business School Product Information
Hult International Business School’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- https://www.hult.edu
Hult International Business School Pricing
Hult International Business School ROI & Value For Money
3.5/5
Hult International Business School has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Hult International Business School Customer Satisfaction (CSAT)
Hult International Business School Customer Satisfaction (CSAT) Score
67 / 100
Hult International Business School has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Hult International Business School Customer Service
3.6/5
Hult International Business School has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Hult International Business School's overall Customer Service score rated by its users and customers.
About Hult International Business School's Customer Service
Address
Cambridge, MA 2141
Website
https://www.hult.edu
Phone Number
(617) 746-1990
Hult International Business School as an Employer
3.0/5
Hult International Business School has a 3.0/5 stars for its overall company culture rated by their employees
top
50%
CEO of Hult International Business School
In the Top 50% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Hult International Business School scored a 37 for Net Promoter Score and a -22 for Employee Net Promoter Score. NPS gauges how likely a customer of Hult International Business School would recommend the brand to a friend. ENPS measures how likely Hult International Business School employees would recommend working at Hult International Business School to a friend.
Net Promoter Score
37
NPS Score
| 62% | Promoters |
|---|---|
| 13% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
-22
eNPS Score
| 22% | Promoters |
|---|---|
| 34% | Passive |
| 44% | Detractors |
