35
NPS
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Brand Page
Humanity
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About Humanity's Brand
Humanity+ is a non-profit 501(c)3 educational organization 1 dedicated to elevating the human condition.
Brand at a Glance
4.2/5
Product Quality
4.2/5
Pricing
3.7/5
Customer Service
Humanity NPS
Humanity's Net Promoter Score (NPS) is a 35 with 60% Promoters, 15% Passives, and 25% Detractors. Net Promoter Score tracks whether Humanity's customers would recommend using the product based on a scale of -100 to 100.
Humanity Overall NPS
| 60% | Promoters |
|---|---|
| 15% | Passives |
| 25% | Detractors |
Humanity NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 35 | Aug 2020 | 35 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Humanity NPS by Usage
Humanity's NPS was rated the highest by customers who have used Humanity's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 57 | Less than 1 Year | 57 |
1 to 2 Years 37 | 1 to 2 Years | 37 |
2 to 5 Years 28 | 2 to 5 Years | 28 |
5 to 10 Years 30 | 5 to 10 Years | 30 |
Humanity Product Quality
4.2/5
Humanity has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
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Humanity Product Information
Humanity serves markets in the United States, Canada, and United Kingdom. Humanity supports iOS, Web, and Android devices and offers products for small, medium, and large sized businesses.
Humanity’s product quality score is a 4.2 out of 5 as rated by its users and customers.
- Website
- http://www.humanity.com
- Company Size
- 1-10 Employees
Industry
Tech
Education
Languages Supported
English
Product Type
Scheduling Software
Time Clock Software
Workforce Management Software
Calendar Software
Employee Scheduling Software
Medical Scheduling Software
Humanity Pricing
Humanity ROI & Value For Money
4.2/5
Humanity has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Humanity's overall ROI score rated by its users and customers.
Humanity Pricing Plans
Humanity has a pricing structure that accommodates small, medium, and large businesses. Starting from $2/month, Humanity uses a subscription model and offers the following: Starter: $2/user/month ($40 minimum)., Classic: $3/user/month (annual billing) or $4/user/month (monthly billing)., and Enterprise: $6/user/month (annual billing) or $8/user/month (monthly billing)..
Who Uses Humanity?
Small Businesses
Medium Businesses
Large Enterprises
Humanity Customer Service
3.7/5
Humanity has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Humanity's Customer Service
Address
5042 Wilshire Boulevard,, Suite 14334, San Francisco, CA
Website
http://www.humanity.com
Consumer vs. Employees
Humanity scored a 35 for Net Promoter Score and a 50 for Employee Net Promoter Score. NPS gauges how likely a customer of Humanity would recommend the brand to a friend. ENPS measures how likely Humanity employees would recommend working at Humanity to a friend.
Net Promoter Score
35
NPS Score
| 60% | Promoters |
|---|---|
| 15% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
50
eNPS Score
| 50% | Promoters |
|---|---|
| 50% | Passive |
| 0% | Detractors |
