37
NPS
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Brand Page
Hunter PR
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About Hunter PR's Brand
"Hunter PR offers programs, social media, public relation and business strategic solutions."
Brand at a Glance
65%
Customer Loyalty
3.2/5
Product Quality
3.1/5
Pricing
3.3/5
Customer Service
Hunter PR NPS
Hunter PR's Net Promoter Score (NPS) is a 37 with 62% Promoters, 13% Passives, and 25% Detractors. Net Promoter Score tracks whether Hunter PR's customers would recommend using the product based on a scale of -100 to 100.
Hunter PR Overall NPS
| 62% | Promoters |
|---|---|
| 13% | Passives |
| 25% | Detractors |
Hunter PR NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2021 0 | Aug 2021 | 0 |
Jan 2022 50 | Jan 2022 | 50 |
Mar 2022 66 | Mar 2022 | 66 |
Jun 2022 75 | Jun 2022 | 75 |
Aug 2022 49 | Aug 2022 | 49 |
Apr 2024 57 | Apr 2024 | 57 |
Nov 2025 37 | Nov 2025 | 37 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Hunter PR Customer Loyalty
65%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
65% of Hunter PR users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Hunter PR Product Quality
3.2/5
Hunter PR has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Hunter PR's overall Product Quality score rated by its users and customers.
Hunter PR Product Information
Hunter PR’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- www.hunterpr.com/
- Company Size
- 51-200 Employees
Industry
Tech
Professional Services
Hunter PR Pricing
Hunter PR ROI & Value For Money
3.1/5
Hunter PR has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Hunter PR's overall ROI score rated by its users and customers.
Hunter PR Customer Satisfaction (CSAT)
Hunter PR Customer Satisfaction (CSAT) Score
66 / 100
Hunter PR has an overall Customer Satisfaction score of 66 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
33%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
0%
Very Dissatisfied
17%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Hunter PR Customer Service
3.3/5
Hunter PR has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Hunter PR's overall Customer Service score rated by its users and customers.
About Hunter PR's Customer Service
Address
York, NY
Website
www.hunterpr.com/
Hunter PR as an Employer
3.5/5
Hunter PR has a 3.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Hunter PR scored a 37 for Net Promoter Score and a 40 for Employee Net Promoter Score. NPS gauges how likely a customer of Hunter PR would recommend the brand to a friend. ENPS measures how likely Hunter PR employees would recommend working at Hunter PR to a friend.
Net Promoter Score
37
NPS Score
| 62% | Promoters |
|---|---|
| 13% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
40
eNPS Score
| 50% | Promoters |
|---|---|
| 40% | Passive |
| 10% | Detractors |
