14
NPS
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Huntington Learning Centers
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About Huntington Learning Centers' Brand
Huntington Education Ctr is an E-learning company located in 1922 Huntington Dr, South Pasadena, CA, United States.
Brand at a Glance
59%
Customer Loyalty
3/5
Product Quality
3.4/5
Pricing
3.4/5
Customer Service
Huntington Learning Centers NPS
Huntington Learning Centers's Net Promoter Score (NPS) is a 14 with 57% Promoters, 0% Passives, and 43% Detractors. Net Promoter Score tracks whether Huntington Learning Centers's customers would recommend using the product based on a scale of -100 to 100.
Huntington Learning Centers Overall NPS
| 57% | Promoters |
|---|---|
| 0% | Passives |
| 43% | Detractors |
Huntington Learning Centers NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2022 100 | Nov 2022 | 100 |
Apr 2023 0 | Apr 2023 | 0 |
May 2023 -33 | May 2023 | -33 |
Dec 2023 0 | Dec 2023 | 0 |
Mar 2024 20 | Mar 2024 | 20 |
Jan 2025 33 | Jan 2025 | 33 |
Jun 2025 15 | Jun 2025 | 15 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Huntington Learning Centers NPS by Gender
Huntington Learning Centers's NPS was rated -34 by Female customers on Comparably.
Female
-34
Huntington Learning Centers's NPS was rated -34 by Female customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
Male
N/A
Huntington Learning Centers's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Huntington Learning Centers NPS by Ethnicity
Huntington Learning Centers's NPS was rated -34 points by Other customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Other -34 | Other | -34 |
Huntington Learning Centers NPS by Usage
Huntington Learning Centers's NPS was rated -34 points by customers who have used Huntington Learning Centers's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -34 | Less than 1 Year | -34 |
Huntington Learning Centers Customer Loyalty
59%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
59% of Huntington Learning Centers users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Huntington Learning Centers Customer Loyalty Score by Gender
Huntington Learning Centers's Customer Loyalty score was rated 70 by Female customers on Comparably.
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Female
70%
Yes
Male
N/A
Yes
Huntington Learning Centers Customer Loyalty Score by Ethnicity
Huntington Learning Centers's Customer Loyalty score was rated 40% by Other customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Huntington Learning Centers.
40
out of 100
Other
Huntington Learning Centers Customer Loyalty Score by Usage
Huntington Learning Centers's Customer Loyalty score was rated 40% by customers who have used Huntington Learning Centers's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Huntington Learning Centers Product Quality
3/5
Huntington Learning Centers has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
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Huntington Learning Centers Product Information
Huntington Learning Centers’s product quality score is a 3 out of 5 as rated by its users and customers.
- Website
- http://huntingtonhelps.com
- Company Size
- 201-500 Employees
Industry
Tech
Analytics
Consumer Services
Education
Quick Insights into Huntington Learning Centers Product Quality
Huntington Learning Centers's Product Quality score was rated highest by Female customers.
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Ranked Huntington Learning Centers Product Quality the Highest
Huntington Learning Centers Product Quality Score by Gender
Huntington Learning Centers's Product Quality score was rated 2.3 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Huntington Learning Centers.
Female
2.3/5
Male
N/A
Huntington Learning Centers Product Quality Score by Ethnicity
Huntington Learning Centers's Product Quality score was rated 2.3 stars by Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Huntington Learning Centers.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Other 2.3 | Other | 2.3 |
Huntington Learning Centers Product Quality Score by Usage
Huntington Learning Centers's Product Quality score was rated 2.3 stars by customers who have used Huntington Learning Centers's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Huntington Learning Centers Pricing
Huntington Learning Centers ROI & Value For Money
3.4/5
Huntington Learning Centers has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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Quick Insights into Huntington Learning Centers ROI
Huntington Learning Centers's ROI score was rated highest by Female customers.
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Ranked Huntington Learning Centers ROI the Highest
Huntington Learning Centers ROI Score by Gender
Huntington Learning Centers's ROI score was rated 2 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Huntington Learning Centers.
Female
2/5
Male
N/A
Huntington Learning Centers ROI Score by Ethnicity
Huntington Learning Centers's ROI score was rated 2 stars by Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Huntington Learning Centers.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Other 2 | Other | 2 |
Huntington Learning Centers ROI Score by Usage
Huntington Learning Centers's ROI score was rated 2 stars by customers who have used Huntington Learning Centers's products/services for Less than 1 Year.
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Huntington Learning Centers Customer Satisfaction (CSAT)
Huntington Learning Centers Customer Satisfaction (CSAT) Score
50 / 100
Huntington Learning Centers has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Huntington Learning Centers Customer Satisfaction
Huntington Learning Centers's Customer Satisfaction score was rated highest by Female customers.
Sign Up to unlock insights into how customers have ranked Huntington Learning Centers' Customer Satisfaction.
Ranked Huntington Learning Centers Customer Satisfaction the Highest
Huntington Learning Centers Customer Satisfaction Score by Gender
Huntington Learning Centers's Customer Satisfaction score was rated 33 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Huntington Learning Centers.
33 / 100
FemaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 67% |
Huntington Learning Centers Customer Satisfaction Score by Ethnicity
CSAT according to Other
Huntington Learning Centers' Customer Satisfaction (CSAT) score was rated 33% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Huntington Learning Centers.
33 / 100
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
67%
Huntington Learning Centers Customer Satisfaction Score by Usage
Huntington Learning Centers's Customer Satisfaction score was rated 33 points by customers who have used Huntington Learning Centers's products/services for Less than 1 Year.
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Huntington Learning Centers Customer Service
3.4/5
Huntington Learning Centers has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About Huntington Learning Centers's Customer Service
Address
496 Kinderkamack Road, Oradell, NJ
Website
http://huntingtonhelps.com
Phone Number
2019759425
Quick Insights into Huntington Learning Centers Customer Service
Huntington Learning Centers's Customer Service score was rated highest by Female customers.
Sign Up to unlock insights into how customers have ranked Huntington Learning Centers' Customer Service score.
Ranked Huntington Learning Centers Customer Service the Highest
Huntington Learning Centers Customer Service Score by Gender
Huntington Learning Centers's Customer Service score was rated 2 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Huntington Learning Centers.
Female
2/5
Male
N/A
Huntington Learning Centers Customer Service Score by Ethnicity
Huntington Learning Centers's Customer Service score was rated 2 stars by Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Huntington Learning Centers.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Other 2 | Other | 2 |
Huntington Learning Centers Customer Service Score by Usage
Huntington Learning Centers's Customer Service score was rated 2 stars by customers who have used Huntington Learning Centers's products/services for Less than 1 Year.
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Huntington Learning Centers as an Employer
4.2/5
Huntington Learning Centers has a 4.2/5 stars for its overall company culture rated by their employees
bottom
25%
CEO of Huntington Learning Centers
In the Bottom 25% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Huntington Learning Centers scored a 14 for Net Promoter Score and a 29 for Employee Net Promoter Score. NPS gauges how likely a customer of Huntington Learning Centers would recommend the brand to a friend. ENPS measures how likely Huntington Learning Centers employees would recommend working at Huntington Learning Centers to a friend.
Net Promoter Score
14
NPS Score
| 57% | Promoters |
|---|---|
| 0% | Passive |
| 43% | Detractors |
Employee Net Promoter Score
29
eNPS Score
| 41% | Promoters |
|---|---|
| 47% | Passive |
| 12% | Detractors |
