-1
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Hurley
Marketing or Exec? Claim Your Free Account
About Hurley's Brand
Hurley is a big brand providing a large chain of Apparel
Brand at a Glance
74%
Customer Loyalty
3/5
Product Quality
2.7/5
Pricing
2.5/5
Customer Service
Hurley NPS
Hurley's Net Promoter Score (NPS) is a -1 with 41% Promoters, 17% Passives, and 42% Detractors. Net Promoter Score tracks whether Hurley's customers would recommend using the product based on a scale of -100 to 100.
Hurley Overall NPS
| 41% | Promoters |
|---|---|
| 17% | Passives |
| 42% | Detractors |
Hurley NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2020 100 | Dec 2020 | 100 |
May 2022 100 | May 2022 | 100 |
Oct 2022 100 | Oct 2022 | 100 |
Mar 2023 50 | Mar 2023 | 50 |
Jul 2023 20 | Jul 2023 | 20 |
Sep 2023 17 | Sep 2023 | 17 |
Nov 2023 29 | Nov 2023 | 29 |
Dec 2023 13 | Dec 2023 | 13 |
Feb 2024 0 | Feb 2024 | 0 |
Jul 2024 0 | Jul 2024 | 0 |
Oct 2024 -9 | Oct 2024 | -9 |
Jan 2025 -1 | Jan 2025 | -1 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Hurley Customer Loyalty
74%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
74% of Hurley users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Hurley Product Quality
3/5
Hurley has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Hurley's overall Product Quality score rated by its users and customers.
Hurley Product Information
Hurley’s product quality score is a 3 out of 5 as rated by its users and customers.
- Website
- http://www.hurley.com
- Company Size
- 501-1,000 Employees
Industry
Sports & Entertainment
Hurley Pricing
Hurley ROI & Value For Money
2.7/5
Hurley has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Hurley's overall ROI score rated by its users and customers.
Hurley Customer Satisfaction (CSAT)
Hurley Customer Satisfaction (CSAT) Score
45 / 100
Hurley has an overall Customer Satisfaction score of 45 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
45%
Satisfied
0%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
0%
Very Dissatisfied
44%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Hurley Customer Service
2.5/5
Hurley has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Hurley's overall Customer Service score rated by its users and customers.
About Hurley's Customer Service
Address
1945 Placentia Avenue, Costa Mesa, CA
Website
http://www.hurley.com
Phone Number
949-548-9375
Hurley as an Employer
3.0/5
Hurley has a 3.0/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
Hurley scored a -1 for Net Promoter Score and a 17 for Employee Net Promoter Score. NPS gauges how likely a customer of Hurley would recommend the brand to a friend. ENPS measures how likely Hurley employees would recommend working at Hurley to a friend.
Net Promoter Score
-1
NPS Score
| 41% | Promoters |
|---|---|
| 17% | Passive |
| 42% | Detractors |
Employee Net Promoter Score
17
eNPS Score
| 50% | Promoters |
|---|---|
| 17% | Passive |
| 33% | Detractors |
