-4
NPS
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Hurley Medical Center
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About Hurley Medical Center's Brand
Hurley Medical Center is a 457-bed premier public teaching hospital located in the heart of Genesee County, Mich. As the region’s only Level I Trauma Center, Burn Center, and the highest level Neonatal Intensive Care Unit available in Genesee County, Hurley is a recognized leader in clinical care and education, maintaining affiliations with Michigan State University, the University of Michigan-Ann Arbor, the University of Michigan-Flint, Mott Community College and Henry Ford Health System. Founded in 1908, Hurley provides patient care for more than 100,000 people annually.
Brand at a Glance
74%
Customer Loyalty
2.7/5
Product Quality
2.9/5
Pricing
2.8/5
Customer Service
Hurley Medical Center NPS
Hurley Medical Center's Net Promoter Score (NPS) is a -4 with 44% Promoters, 8% Passives, and 48% Detractors. Net Promoter Score tracks whether Hurley Medical Center's customers would recommend using the product based on a scale of -100 to 100.
Hurley Medical Center Overall NPS
| 44% | Promoters |
|---|---|
| 8% | Passives |
| 48% | Detractors |
Hurley Medical Center NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2022 -9 | Jun 2022 | -9 |
Nov 2022 0 | Nov 2022 | 0 |
Apr 2023 -15 | Apr 2023 | -15 |
May 2023 -7 | May 2023 | -7 |
Aug 2023 -13 | Aug 2023 | -13 |
Nov 2023 0 | Nov 2023 | 0 |
Jan 2024 -5 | Jan 2024 | -5 |
Jun 2024 -5 | Jun 2024 | -5 |
Jul 2024 -11 | Jul 2024 | -11 |
Nov 2024 -5 | Nov 2024 | -5 |
May 2025 -5 | May 2025 | -5 |
Aug 2025 -4 | Aug 2025 | -4 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Hurley Medical Center NPS by Gender
Female customers rated Hurley Medical Center's NPS 9 points higher than Male customers.
Male
-34
Hurley Medical Center's NPS was rated -34 by Male customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
Female
-25
Hurley Medical Center's NPS was rated -25 by Female customers on Comparably.
25%
Promoters
25%
Passives
50%
Detractors
Hurley Medical Center NPS by Ethnicity
Hurley Medical Center's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -23 | Caucasian | -23 |
Other -34 | Other | -34 |
Hurley Medical Center NPS by Usage
Hurley Medical Center's NPS was rated the highest by customers who have used Hurley Medical Center's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years 25 | 2 to 5 Years | 25 |
Over 10 Years -51 | Over 10 Years | -51 |
Hurley Medical Center Customer Reviews
Out of the 5 Hurley Medical Center customer reviews 3 were positive and 2 were constructive. Hurley Medical Center customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Hurley Medical Center Customer Loyalty
74%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
74% of Hurley Medical Center users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Hurley Medical Center Customer Loyalty Score by Gender
Female customers rated Hurley Medical Center's Customer Loyalty score 34% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Hurley Medical Center.
Male
55%
Yes
Female
89%
Yes
Hurley Medical Center Customer Loyalty Score by Ethnicity
Hurley Medical Center's Customer Loyalty score was rated 70% by both Caucasian and Other customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Hurley Medical Center.
70
out of 100
Caucasian
70
out of 100
Other
Hurley Medical Center Customer Loyalty Score by Usage
Hurley Medical Center's Customer Loyalty score was rated the highest by customers who have used Hurley Medical Center's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Hurley Medical Center Customer Loyalty Score by Industry
Hurley Medical Center's Customer Loyalty score was rated 100% by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Hurley Medical Center Product Quality
2.7/5
Hurley Medical Center has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
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Hurley Medical Center Product Information
Hurley Medical Center’s product quality score is a 2.7 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated Hurley Medical Center's product the highest.
- Website
- http://www.hurleymc.com/
- Company Size
- 1,001-5,000 Employees
Industry
Healthcare, Hospitals and Medicine
Quick Insights into Hurley Medical Center Product Quality
Hurley Medical Center's Product Quality score was rated highest by customers who have used Hurley Medical Center's products/services for 2 to 5 Years, and rated lowest by customers who have used Hurley Medical Center's products/services for Over 10 Years.
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Ranked Hurley Medical Center Product Quality the Highest
Ranked Hurley Medical Center Product Quality the Lowest
Hurley Medical Center Product Quality Score by Gender
Female customers rated Hurley Medical Center's Product Quality score 0.2 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Hurley Medical Center.
Male
2.1/5
Female
2.3/5
Hurley Medical Center Product Quality Score by Ethnicity
Hurley Medical Center's Product Quality score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Hurley Medical Center.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.2 | Caucasian | 2.2 |
Other 2 | Other | 2 |
Hurley Medical Center Product Quality Score by Usage
Hurley Medical Center's Product Quality score was rated the highest by customers who have used Hurley Medical Center's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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Hurley Medical Center Product Quality Score by Industry
Hurley Medical Center's Product Quality score was rated 3.1 stars by Healthcare, Hospitals and Medicine industry customers.
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Hurley Medical Center Pricing
Hurley Medical Center ROI & Value For Money
2.9/5
Hurley Medical Center has a value for money and ROI score of 2.9 out of 5 stars rated by its users and customers.
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Hurley Medical Center Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry.
Quick Insights into Hurley Medical Center ROI
Hurley Medical Center's ROI score was rated highest by customers who have used Hurley Medical Center's products/services for 2 to 5 Years, and rated lowest by Other customers.
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Ranked Hurley Medical Center ROI the Highest
Ranked Hurley Medical Center ROI the Lowest
Hurley Medical Center ROI Score by Gender
Female customers rated Hurley Medical Center's ROI score 0.1 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Hurley Medical Center.
Male
2.4/5
Female
2.5/5
Hurley Medical Center ROI Score by Ethnicity
Hurley Medical Center's ROI score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Hurley Medical Center.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.4 | Caucasian | 2.4 |
Other 2.1 | Other | 2.1 |
Hurley Medical Center ROI Score by Usage
Hurley Medical Center's ROI score was rated the highest by customers who have used Hurley Medical Center's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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Hurley Medical Center ROI Score by Industry
Hurley Medical Center's ROI score was rated 3.1 stars by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Hurley Medical Center Customer Satisfaction (CSAT)
Hurley Medical Center Customer Satisfaction (CSAT) Score
45 / 100
Hurley Medical Center has an overall Customer Satisfaction score of 45 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
36%
Satisfied
9%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
9%
Very Dissatisfied
46%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Hurley Medical Center Customer Satisfaction
Hurley Medical Center's Customer Satisfaction score was rated highest by customers from the Healthcare, Hospitals and Medicine industry, and rated lowest by Other customers.
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Ranked Hurley Medical Center Customer Satisfaction the Highest
Ranked Hurley Medical Center Customer Satisfaction the Lowest
Hurley Medical Center Customer Satisfaction Score by Gender
Female customers rated Hurley Medical Center's Customer Satisfaction score 4 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Hurley Medical Center.
33 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 17% | |
Very Dissatisfied | 50% |
37 / 100
FemaleVery Satisfied | 12% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 63% |
Hurley Medical Center Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Hurley Medical Center's Customer Satisfaction (CSAT) score was rated 44% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Hurley Medical Center.
44 / 100
Very Satisfied
33%
Satisfied
11%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
11%
Very Dissatisfied
45%
CSAT according to Other
Hurley Medical Center's Customer Satisfaction (CSAT) score was rated 0% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Hurley Medical Center.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
Hurley Medical Center Customer Satisfaction Score by Usage
Hurley Medical Center's Customer Satisfaction score was rated the highest by customers who have used Hurley Medical Center's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Hurley Medical Center Customer Satisfaction Score by Industry
Hurley Medical Center's Customer Satisfaction score was rated 66 points by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 66,
"stars": 0,
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"scoreClassName": "max",
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}Hurley Medical Center Customer Service
2.8/5
Hurley Medical Center has an overall Customer Service score of 2.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Hurley Medical Center's overall Customer Service score rated by its users and customers.
About Hurley Medical Center's Customer Service
Address
1 Hurley Plaza, Flint, MI 48503
Website
http://www.hurleymc.com/
Phone Number
8102629000
Hurley Medical Center's Social Links
Quick Insights into Hurley Medical Center Customer Service
Hurley Medical Center's Customer Service score was rated highest by customers from the Healthcare, Hospitals and Medicine industry, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked Hurley Medical Center's Customer Service score.
Ranked Hurley Medical Center Customer Service the Highest
Ranked Hurley Medical Center Customer Service the Lowest
Hurley Medical Center Customer Service Score by Gender
Female customers rated Hurley Medical Center's Customer Service score 0.2 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Hurley Medical Center.
Male
2.2/5
Female
2.4/5
Hurley Medical Center Customer Service Score by Ethnicity
Hurley Medical Center's Customer Service score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Hurley Medical Center.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.3 | Caucasian | 2.3 |
Other 2 | Other | 2 |
Hurley Medical Center Customer Service Score by Usage
Hurley Medical Center's Customer Service score was rated the highest by customers who have used Hurley Medical Center's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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Hurley Medical Center Customer Service Score by Industry
Hurley Medical Center's Customer Service score was rated 3.5 stars by Healthcare, Hospitals and Medicine industry customers.
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Hurley Medical Center as an Employer
4.5/5
Hurley Medical Center has a 4.5/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
Hurley Medical Center scored a -4 for Net Promoter Score and a 30 for Employee Net Promoter Score. NPS gauges how likely a customer of Hurley Medical Center would recommend the brand to a friend. ENPS measures how likely Hurley Medical Center employees would recommend working at Hurley Medical Center to a friend.
Net Promoter Score
-4
NPS Score
| 44% | Promoters |
|---|---|
| 8% | Passive |
| 48% | Detractors |
Employee Net Promoter Score
30
eNPS Score
| 48% | Promoters |
|---|---|
| 34% | Passive |
| 18% | Detractors |
