100
NPS
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Hurtigruten
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About Hurtigruten's Brand
Provider of daily passenger and freight shipping services intended for consignment transportation and exploratory travel. The company's daily passenger and freight shipping services operate along Norway's western and northern coast as well as in Antarctica, Greenland, Iceland, Spitsbergen and across the Transatlantic, enabling travellers and shippers to exploit these networks.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Hurtigruten NPS
Hurtigruten's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Hurtigruten's customers would recommend using the product based on a scale of -100 to 100.
Hurtigruten Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Hurtigruten NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2024 100 | Oct 2024 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Hurtigruten Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Hurtigruten users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Hurtigruten Product Quality
5/5
Hurtigruten has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Hurtigruten's overall Product Quality score rated by its users and customers.
Hurtigruten Product Information
Hurtigruten’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- www.hurtigruten.no
- Company Size
- 1,001-5,000 Employees
Hurtigruten Pricing
Hurtigruten ROI & Value For Money
5/5
Hurtigruten has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
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Hurtigruten Customer Satisfaction (CSAT)
Hurtigruten Customer Satisfaction (CSAT) Score
100 / 100
Hurtigruten has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Hurtigruten Customer Service
5/5
Hurtigruten has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Hurtigruten's overall Customer Service score rated by its users and customers.
About Hurtigruten's Customer Service
Address
Fredrik Langes gate 14, 9291
Website
www.hurtigruten.no
Consumer vs. Employees
Hurtigruten scored a 100 for Net Promoter Score and a -100 for Employee Net Promoter Score. NPS gauges how likely a customer of Hurtigruten would recommend the brand to a friend. ENPS measures how likely Hurtigruten employees would recommend working at Hurtigruten to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
