100
NPS
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Husch Blackwell
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About Husch Blackwell's Brand
An industry-focused, full-service litigation and business law firm with locations in 15 U.S. cities and in London.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
4.7/5
Pricing
4.7/5
Customer Service
Husch Blackwell NPS
Husch Blackwell's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Husch Blackwell's customers would recommend using the product based on a scale of -100 to 100.
Husch Blackwell Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Husch Blackwell NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2024 100 | Apr 2024 | 100 |
Oct 2025 100 | Oct 2025 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Husch Blackwell Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Husch Blackwell users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Husch Blackwell Product Quality
5/5
Husch Blackwell has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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Husch Blackwell Product Information
Husch Blackwell’s product quality score is a 5 out of 5 as rated by its users and customers.
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Business Services
Consumer Services
Government & Legal
Husch Blackwell Pricing
Husch Blackwell ROI & Value For Money
4.7/5
Husch Blackwell has a value for money and ROI score of 4.7 out of 5 stars rated by its users and customers.
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Husch Blackwell Customer Satisfaction (CSAT)
Husch Blackwell Customer Satisfaction (CSAT) Score
100 / 100
Husch Blackwell has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Husch Blackwell Customer Service
4.7/5
Husch Blackwell has an overall Customer Service score of 4.7 out of 5 stars rated by its users and customers.
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About Husch Blackwell's Customer Service
Address
4801 Main Street, Suite 1000, Kansas City, MO
Website
http://www.huschblackwell.com/
Phone Number
(816) 983-8000
Consumer vs. Employees
Husch Blackwell scored a 100 for Net Promoter Score and a -50 for Employee Net Promoter Score. NPS gauges how likely a customer of Husch Blackwell would recommend the brand to a friend. ENPS measures how likely Husch Blackwell employees would recommend working at Husch Blackwell to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-50
eNPS Score
| 0% | Promoters |
|---|---|
| 50% | Passive |
| 50% | Detractors |
