83
NPS
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Husky Energy
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About Husky Energy's Brand
Provider of oil and gas services and products.The company operates in two segments: upstream and downstream. Upstream activities include the exploration, development and production of crude oil, bitumen and natural gas. Downstream operations include commodity marketing, pipeline transportation and storage, upgrading and refining crude oil, power co-generation and marketing gasoline, diesel, jet fuel, asphalt, ethanol and related products in Canada and the United States.
Brand at a Glance
85%
Customer Loyalty
3.8/5
Product Quality
3.8/5
Pricing
4.1/5
Customer Service
Husky Energy NPS
Husky Energy's Net Promoter Score (NPS) is a 83 with 83% Promoters, 17% Passives, and 0% Detractors. Net Promoter Score tracks whether Husky Energy's customers would recommend using the product based on a scale of -100 to 100.
Husky Energy Overall NPS
| 83% | Promoters |
|---|---|
| 17% | Passives |
| 0% | Detractors |
Husky Energy NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2021 100 | Feb 2021 | 100 |
Apr 2021 100 | Apr 2021 | 100 |
Mar 2022 75 | Mar 2022 | 75 |
May 2023 80 | May 2023 | 80 |
Jul 2025 83 | Jul 2025 | 83 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Husky Energy Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of Husky Energy users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Husky Energy Product Quality
3.8/5
Husky Energy has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Husky Energy's overall Product Quality score rated by its users and customers.
Husky Energy Product Information
Husky Energy’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- www.huskyenergy.ca
- Company Size
- 5,001-10,000 Employees
Husky Energy Pricing
Husky Energy ROI & Value For Money
3.8/5
Husky Energy has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Husky Energy Customer Satisfaction (CSAT)
Husky Energy Customer Satisfaction (CSAT) Score
66 / 100
Husky Energy has an overall Customer Satisfaction score of 66 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
34%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Husky Energy Customer Service
4.1/5
Husky Energy has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
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About Husky Energy's Customer Service
Address
8th Avenue South West, Calgary, T2P 3G7
Website
www.huskyenergy.ca
Consumer vs. Employees
Husky Energy scored a 83 for Net Promoter Score and a 67 for Employee Net Promoter Score. NPS gauges how likely a customer of Husky Energy would recommend the brand to a friend. ENPS measures how likely Husky Energy employees would recommend working at Husky Energy to a friend.
Net Promoter Score
83
NPS Score
| 83% | Promoters |
|---|---|
| 17% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
67
eNPS Score
| 67% | Promoters |
|---|---|
| 33% | Passive |
| 0% | Detractors |
