-100
NPS
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HY-TEK Sports Software
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About HY-TEK Sports Software's Brand
Sports management software for Swimming and Track & Field
Brand at a Glance
100%
Customer Loyalty
2.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
HY-TEK Sports Software NPS
HY-TEK Sports Software's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether HY-TEK Sports Software's customers would recommend using the product based on a scale of -100 to 100.
HY-TEK Sports Software Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
HY-TEK Sports Software NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2021 -100 | Dec 2021 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
HY-TEK Sports Software Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of HY-TEK Sports Software users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
HY-TEK Sports Software Product Quality
2.5/5
HY-TEK Sports Software has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock HY-TEK Sports Software's overall Product Quality score rated by its users and customers.
HY-TEK Sports Software Product Information
HY-TEK Sports Software’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- https://hytek.active.com/
- Company Size
- 11-50 Employees
Industry
Tech
SaaS
HY-TEK Sports Software Pricing
HY-TEK Sports Software ROI & Value For Money
1.5/5
HY-TEK Sports Software has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock HY-TEK Sports Software's overall ROI score rated by its users and customers.
HY-TEK Sports Software Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
HY-TEK Sports Software Customer Service
1.5/5
HY-TEK Sports Software has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock HY-TEK Sports Software's overall Customer Service score rated by its users and customers.
About HY-TEK Sports Software's Customer Service
Address
9120 58th Drive East, Bradenton, FL
Website
https://hytek.active.com/
Phone Number
941-751-1310
HY-TEK Sports Software as an Employer
2.9/5
HY-TEK Sports Software has a 2.9/5 stars for its overall company culture rated by their employees
top
20%
Consumer vs. Employees
HY-TEK Sports Software scored a -100 for Net Promoter Score and a 50 for Employee Net Promoter Score. NPS gauges how likely a customer of HY-TEK Sports Software would recommend the brand to a friend. ENPS measures how likely HY-TEK Sports Software employees would recommend working at HY-TEK Sports Software to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
50
eNPS Score
| 75% | Promoters |
|---|---|
| 0% | Passive |
| 25% | Detractors |
