0
NPS
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Hybrid Apparel
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About Hybrid Apparel's Brand
Hybrid Apparel is a diversified US based premiere
Brand at a Glance
100%
Customer Loyalty
3.8/5
Product Quality
4.5/5
Pricing
4.2/5
Customer Service
Hybrid Apparel NPS
Hybrid Apparel's Net Promoter Score (NPS) is a 0 with 0% Promoters, 100% Passives, and 0% Detractors. Net Promoter Score tracks whether Hybrid Apparel's customers would recommend using the product based on a scale of -100 to 100.
Hybrid Apparel Overall NPS
| 0% | Promoters |
|---|---|
| 100% | Passives |
| 0% | Detractors |
Hybrid Apparel NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2020 0 | Dec 2020 | 0 |
May 2022 0 | May 2022 | 0 |
Jun 2022 0 | Jun 2022 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Hybrid Apparel Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Hybrid Apparel users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Hybrid Apparel Product Quality
3.8/5
Hybrid Apparel has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Hybrid Apparel's overall Product Quality score rated by its users and customers.
Hybrid Apparel Product Information
Hybrid Apparel’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- http://hybridapparel.com/
- Company Size
- 201-500 Employees
Industry
Tech
Fashion and Beauty
Manufacturing
Hybrid Apparel Pricing
Hybrid Apparel ROI & Value For Money
4.5/5
Hybrid Apparel has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Hybrid Apparel's overall ROI score rated by its users and customers.
Hybrid Apparel Customer Satisfaction (CSAT)
Hybrid Apparel Customer Satisfaction (CSAT) Score
100 / 100
Hybrid Apparel has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Hybrid Apparel Customer Service
4.2/5
Hybrid Apparel has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Hybrid Apparel's overall Customer Service score rated by its users and customers.
About Hybrid Apparel's Customer Service
Address
Cypress, CA
Website
http://hybridapparel.com/
Phone Number
(714) 952-3866
Hybrid Apparel as an Employer
4.2/5
Hybrid Apparel has a 4.2/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Hybrid Apparel scored a 0 for Net Promoter Score and a 37 for Employee Net Promoter Score. NPS gauges how likely a customer of Hybrid Apparel would recommend the brand to a friend. ENPS measures how likely Hybrid Apparel employees would recommend working at Hybrid Apparel to a friend.
Net Promoter Score
0
NPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
37
eNPS Score
| 64% | Promoters |
|---|---|
| 9% | Passive |
| 27% | Detractors |
