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NPS
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Hydro One
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About Hydro One's Brand
Hydro One is committed to providing homes and businesses across the province with safe, affordable and reliable electricity.
Brand at a Glance
82%
Customer Loyalty
3.7/5
Product Quality
3.5/5
Pricing
3.5/5
Customer Service
Hydro One NPS
Hydro One's Net Promoter Score (NPS) is a 6 with 41% Promoters, 24% Passives, and 35% Detractors. Net Promoter Score tracks whether Hydro One's customers would recommend using the product based on a scale of -100 to 100.
Hydro One Overall NPS
| 41% | Promoters |
|---|---|
| 24% | Passives |
| 35% | Detractors |
Hydro One NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2024 14 | Jun 2024 | 14 |
Aug 2024 14 | Aug 2024 | 14 |
Sep 2024 15 | Sep 2024 | 15 |
Oct 2024 12 | Oct 2024 | 12 |
Nov 2024 11 | Nov 2024 | 11 |
Dec 2024 12 | Dec 2024 | 12 |
Jan 2025 10 | Jan 2025 | 10 |
Apr 2025 7 | Apr 2025 | 7 |
Jun 2025 6 | Jun 2025 | 6 |
Oct 2025 5 | Oct 2025 | 5 |
Dec 2025 5 | Dec 2025 | 5 |
Jan 2026 5 | Jan 2026 | 5 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Hydro One NPS by Gender
Female customers rated Hydro One's NPS 48 points higher than Male customers.
Male
-41
Hydro One's NPS was rated -41 by Male customers on Comparably.
17%
Promoters
25%
Passives
58%
Detractors
Female
7
Hydro One's NPS was rated 7 by Female customers on Comparably.
38%
Promoters
31%
Passives
31%
Detractors
Hydro One NPS by Ethnicity
Hydro One's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by African American/Black customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -39 | Caucasian | -39 |
African American/Black -50 | African American/Black | -50 |
Asian or Pacific Islander 67 | Asian or Pacific Islander | 67 |
Other 20 | Other | 20 |
Hydro One NPS by Age
Hydro One's NPS was rated the highest by customers ages 51-55, and the lowest by customers ages 26-30.
Hydro One NPS by Usage
Hydro One's NPS was rated the highest by customers who have used Hydro One's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -67 | Less than 1 Year | -67 |
1 to 2 Years -25 | 1 to 2 Years | -25 |
2 to 5 Years 0 | 2 to 5 Years | 0 |
5 to 10 Years 25 | 5 to 10 Years | 25 |
Over 10 Years -18 | Over 10 Years | -18 |
Hydro One Customer Reviews
Out of the 5 Hydro One customer reviews 3 were positive and 2 were constructive. Hydro One customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Hydro One Customer Loyalty
82%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
82% of Hydro One users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Hydro One Customer Loyalty Score by Gender
Female customers rated Hydro One's Customer Loyalty score 15% higher than Male customers.
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Male
78%
Yes
Female
93%
Yes
Hydro One Customer Loyalty Score by Ethnicity
Hydro One's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by African American/Black customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Hydro One.
79
out of 100
Caucasian
78
out of 100
African American/Black
100
out of 100
Asian or Pacific Islander
100
out of 100
Other
Hydro One Customer Loyalty Score by Age
Hydro One's Customer Loyalty score was rated the highest by customers ages 26-30, and the lowest by customers ages 41-45.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 100% | 26-30 | 100% |
41-45 85% | 41-45 | 85% |
51-55 100% | 51-55 | 100% |
Hydro One Customer Loyalty Score by Usage
Hydro One's Customer Loyalty score was rated the highest by customers who have used Hydro One's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Hydro One Customer Loyalty Score by Industry
Hydro One's Customer Loyalty score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Hydro One Product Quality
3.7/5
Hydro One has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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Hydro One Product Information
Hydro One’s product quality score is a 3.7 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated Hydro One's product the highest. Reviewers from the Tech industry rated Hydro One the lowest at 1.8.
- Website
- http://www.hydroone.com/
- Company Size
- 5,001-10,000 Employees
Quick Insights into Hydro One Product Quality
Hydro One's Product Quality score was rated highest by Asian or Pacific Islander customers, and rated lowest by customers from the Tech industry.
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Ranked Hydro One Product Quality the Highest
Ranked Hydro One Product Quality the Lowest
Hydro One Product Quality Score by Gender
Female customers rated Hydro One's Product Quality score 0.3 stars higher than Male customers.
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Male
3.4/5
Female
3.7/5
Hydro One Product Quality Score by Ethnicity
Hydro One's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Hydro One.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.9 | Caucasian | 2.9 |
African American/Black 4.2 | African American/Black | 4.2 |
Asian or Pacific Islander 5 | Asian or Pacific Islander | 5 |
Other 3.8 | Other | 3.8 |
Hydro One Product Quality Score by Age
Hydro One's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Hydro One.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 4.3 | 26-30 | 4.3 |
41-45 3.5 | 41-45 | 3.5 |
51-55 4.3 | 51-55 | 4.3 |
Hydro One Product Quality Score by Usage
Hydro One's Product Quality score was rated the highest by customers who have used Hydro One's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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Hydro One Product Quality Score by Industry
Hydro One's Product Quality score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
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Hydro One Pricing
Hydro One ROI & Value For Money
3.5/5
Hydro One has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Hydro One Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry. The users from the Tech industry think that they had the lowest ROI from Hydro One.
Quick Insights into Hydro One ROI
Hydro One's ROI score was rated highest by Asian or Pacific Islander customers, and rated lowest by customers from the Tech industry.
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Ranked Hydro One ROI the Highest
Ranked Hydro One ROI the Lowest
Hydro One ROI Score by Gender
Female customers rated Hydro One's ROI score 0.8 stars higher than Male customers.
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Male
2.9/5
Female
3.7/5
Hydro One ROI Score by Ethnicity
Hydro One's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Hydro One.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.7 | Caucasian | 2.7 |
African American/Black 3.6 | African American/Black | 3.6 |
Asian or Pacific Islander 4.3 | Asian or Pacific Islander | 4.3 |
Other 4.2 | Other | 4.2 |
Hydro One ROI Score by Age
Hydro One's ROI score was rated the highest by customers ages 51-55, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Hydro One.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 3.9 | 26-30 | 3.9 |
41-45 3.1 | 41-45 | 3.1 |
51-55 4 | 51-55 | 4 |
Hydro One ROI Score by Usage
Hydro One's ROI score was rated the highest by customers who have used Hydro One's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
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Hydro One ROI Score by Industry
Hydro One's ROI score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
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Hydro One Customer Satisfaction (CSAT)
Hydro One Customer Satisfaction (CSAT) Score
68 / 100
Hydro One has an overall Customer Satisfaction score of 68 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
38%
Satisfied
30%
Neither Satisfied nor Dissatisfied
16%
Dissatisfied
6%
Very Dissatisfied
10%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Hydro One Customer Satisfaction
Hydro One's Customer Satisfaction score was rated highest by customers ages 51-55, and rated lowest by customers from the Tech industry.
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Ranked Hydro One Customer Satisfaction the Highest
Ranked Hydro One Customer Satisfaction the Lowest
Hydro One Customer Satisfaction Score by Gender
Female customers rated Hydro One's Customer Satisfaction score 37 points higher than Male customers.
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33 / 100
MaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 8% | |
Neither Satisfied nor Dissatisfied | 33% | |
Dissatisfied | 17% | |
Very Dissatisfied | 17% |
70 / 100
FemaleVery Satisfied | 32% | |
|---|---|---|
Satisfied | 38% | |
Neither Satisfied nor Dissatisfied | 15% | |
Dissatisfied | 0% | |
Very Dissatisfied | 15% |
Hydro One Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Hydro One's Customer Satisfaction (CSAT) score was rated 31% according to Caucasian users and customers.
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31 / 100
Very Satisfied
8%
Satisfied
23%
Neither Satisfied nor Dissatisfied
38%
Dissatisfied
8%
Very Dissatisfied
23%
CSAT according to African American/Black
Hydro One's Customer Satisfaction (CSAT) score was rated 75% according to African American/Black users and customers.
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75 / 100
Very Satisfied
50%
Satisfied
25%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Asian or Pacific Islander
Hydro One's Customer Satisfaction (CSAT) score was rated 100% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Hydro One.
100 / 100
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
Hydro One's Customer Satisfaction (CSAT) score was rated 60% according to Other users and customers.
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60 / 100
Very Satisfied
20%
Satisfied
40%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
20%
Very Dissatisfied
20%
Hydro One Customer Satisfaction Score by Age
Hydro One's Customer Satisfaction score was rated the highest by customers ages 51-55, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Hydro One.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 26-30 | 80% | |||||||||||||||
| 41-45 | 50% | |||||||||||||||
| 51-55 | 100% |
Hydro One Customer Satisfaction Score by Usage
Hydro One's Customer Satisfaction score was rated the highest by customers who have used Hydro One's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Hydro One Customer Satisfaction Score by Industry
Hydro One's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"title": "Hydro One Customer Satisfaction Score by Industry",
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"scoreClassName": "",
"scoreLabel": 0
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}Hydro One Customer Service
3.5/5
Hydro One has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Hydro One's overall Customer Service score rated by its users and customers.
About Hydro One's Customer Service
Address
483 Bay Street, M5G 2P5 Canada
Website
http://www.hydroone.com/
Phone Number
416-345-6301
Quick Insights into Hydro One Customer Service
Hydro One's Customer Service score was rated highest by Asian or Pacific Islander customers, and rated lowest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked Hydro One's Customer Service score.
Ranked Hydro One Customer Service the Highest
Ranked Hydro One Customer Service the Lowest
Hydro One Customer Service Score by Gender
Female customers rated Hydro One's Customer Service score 0.7 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Hydro One.
Male
2.9/5
Female
3.6/5
Hydro One Customer Service Score by Ethnicity
Hydro One's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Hydro One.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.7 | Caucasian | 2.7 |
African American/Black 3.6 | African American/Black | 3.6 |
Asian or Pacific Islander 4.3 | Asian or Pacific Islander | 4.3 |
Other 3.8 | Other | 3.8 |
Hydro One Customer Service Score by Age
Hydro One's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Hydro One.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 3.8 | 26-30 | 3.8 |
41-45 3.4 | 41-45 | 3.4 |
51-55 3.8 | 51-55 | 3.8 |
Hydro One Customer Service Score by Usage
Hydro One's Customer Service score was rated the highest by customers who have used Hydro One's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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Hydro One Customer Service Score by Industry
Hydro One's Customer Service score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
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Hydro One as an Employer
3.3/5
Hydro One has a 3.3/5 stars for its overall company culture rated by their employees
bottom
45%
Consumer vs. Employees
Hydro One scored a 6 for Net Promoter Score and a 2 for Employee Net Promoter Score. NPS gauges how likely a customer of Hydro One would recommend the brand to a friend. ENPS measures how likely Hydro One employees would recommend working at Hydro One to a friend.
Net Promoter Score
6
NPS Score
| 41% | Promoters |
|---|---|
| 24% | Passive |
| 35% | Detractors |
Employee Net Promoter Score
2
eNPS Score
| 41% | Promoters |
|---|---|
| 20% | Passive |
| 39% | Detractors |
