100
NPS
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Hylan Datacom & Electrical
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About Hylan Datacom & Electrical's Brand
A Holmdel, N.J.-based provider of communications and Internet infrastructure solutions
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
3/5
Pricing
5/5
Customer Service
Hylan Datacom & Electrical NPS
Hylan Datacom & Electrical's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Hylan Datacom & Electrical's customers would recommend using the product based on a scale of -100 to 100.
Hylan Datacom & Electrical Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Hylan Datacom & Electrical NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2023 100 | Aug 2023 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Hylan Datacom & Electrical Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Hylan Datacom & Electrical users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Hylan Datacom & Electrical Product Quality
1.5/5
Hylan Datacom & Electrical has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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Hylan Datacom & Electrical Product Information
Hylan Datacom & Electrical’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://www.hylangroup.com/
- Company Size
- 201-500 Employees
Hylan Datacom & Electrical Pricing
Hylan Datacom & Electrical ROI & Value For Money
3/5
Hylan Datacom & Electrical has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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Hylan Datacom & Electrical Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Hylan Datacom & Electrical Customer Service
5/5
Hylan Datacom & Electrical has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Hylan Datacom & Electrical's Customer Service
Address
950 Holmdel Road, Holmdel, NJ 07733
Website
http://www.hylangroup.com/
Phone Number
(732) 946-6010
Consumer vs. Employees
Hylan Datacom & Electrical scored a 100 for Net Promoter Score and a -50 for Employee Net Promoter Score. NPS gauges how likely a customer of Hylan Datacom & Electrical would recommend the brand to a friend. ENPS measures how likely Hylan Datacom & Electrical employees would recommend working at Hylan Datacom & Electrical to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-50
eNPS Score
| 0% | Promoters |
|---|---|
| 50% | Passive |
| 50% | Detractors |
