45
NPS
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Hypertherm
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About Hypertherm's Brand
Plasma Arc Metal Cutting Technology
Brand at a Glance
79%
Customer Loyalty
3.8/5
Product Quality
3.9/5
Pricing
3.9/5
Customer Service
Hypertherm NPS
Hypertherm's Net Promoter Score (NPS) is a 45 with 56% Promoters, 33% Passives, and 11% Detractors. Net Promoter Score tracks whether Hypertherm's customers would recommend using the product based on a scale of -100 to 100.
Hypertherm Overall NPS
| 56% | Promoters |
|---|---|
| 33% | Passives |
| 11% | Detractors |
Hypertherm NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2020 100 | Mar 2020 | 100 |
Dec 2021 100 | Dec 2021 | 100 |
Apr 2022 33 | Apr 2022 | 33 |
Oct 2022 25 | Oct 2022 | 25 |
Nov 2022 40 | Nov 2022 | 40 |
Jan 2023 49 | Jan 2023 | 49 |
Jun 2023 43 | Jun 2023 | 43 |
Feb 2024 50 | Feb 2024 | 50 |
Jul 2024 44 | Jul 2024 | 44 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Hypertherm NPS by Gender
Hypertherm's NPS was rated 34 by Male customers on Comparably.
Male
34
Hypertherm's NPS was rated 34 by Male customers on Comparably.
67%
Promoters
0%
Passives
33%
Detractors
Female
N/A
Hypertherm's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Hypertherm Customer Loyalty
79%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
79% of Hypertherm users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Hypertherm Customer Loyalty Score by Gender
Hypertherm's Customer Loyalty score was rated 70 by Male customers on Comparably.
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Male
70%
Yes
Female
N/A
Yes
Hypertherm Product Quality
3.8/5
Hypertherm has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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Hypertherm Product Information
Hypertherm’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- http://www.hypertherm.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Hardware and Devices
Quick Insights into Hypertherm Product Quality
Hypertherm's Product Quality score was rated highest by Male customers.
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Ranked Hypertherm Product Quality the Highest
Hypertherm Product Quality Score by Gender
Hypertherm's Product Quality score was rated 3.1 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Hypertherm.
Male
3.1/5
Female
N/A
Hypertherm Pricing
Hypertherm ROI & Value For Money
3.9/5
Hypertherm has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Quick Insights into Hypertherm ROI
Hypertherm's ROI score was rated highest by Male customers.
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Ranked Hypertherm ROI the Highest
Hypertherm ROI Score by Gender
Hypertherm's ROI score was rated 3.1 by Male customers on Comparably.
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Male
3.1/5
Female
N/A
Hypertherm Customer Satisfaction (CSAT)
Hypertherm Customer Satisfaction (CSAT) Score
86 / 100
Hypertherm has an overall Customer Satisfaction score of 86 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
57%
Satisfied
29%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
14%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Hypertherm Customer Satisfaction
Hypertherm's Customer Satisfaction score was rated highest by Male customers.
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Ranked Hypertherm Customer Satisfaction the Highest
Hypertherm Customer Satisfaction Score by Gender
Hypertherm's Customer Satisfaction score was rated 67 by Male customers on Comparably.
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67 / 100
MaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 33% |
Hypertherm Customer Service
3.9/5
Hypertherm has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About Hypertherm's Customer Service
Address
Etna Road (21 Great Hollow Road), Hanover, NH
Website
http://www.hypertherm.com
Phone Number
(603) 643-5332
Quick Insights into Hypertherm Customer Service
Hypertherm's Customer Service score was rated highest by Male customers.
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Ranked Hypertherm Customer Service the Highest
Hypertherm Customer Service Score by Gender
Hypertherm's Customer Service score was rated 3.1 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Hypertherm.
Male
3.1/5
Female
N/A
Hypertherm as an Employer
3.7/5
Hypertherm has a 3.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Hypertherm scored a 45 for Net Promoter Score and a 12 for Employee Net Promoter Score. NPS gauges how likely a customer of Hypertherm would recommend the brand to a friend. ENPS measures how likely Hypertherm employees would recommend working at Hypertherm to a friend.
Net Promoter Score
45
NPS Score
| 56% | Promoters |
|---|---|
| 33% | Passive |
| 11% | Detractors |
Employee Net Promoter Score
12
eNPS Score
| 37% | Promoters |
|---|---|
| 38% | Passive |
| 25% | Detractors |
