52
NPS
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HYPR Brands
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About HYPR Brands' Brand
HYPR is revolutionizing influencer marketing by providing clients with in depth audience demographics of social influencers.
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
4/5
Pricing
2.7/5
Customer Service
HYPR Brands NPS
HYPR Brands's Net Promoter Score (NPS) is a 52 with 68% Promoters, 16% Passives, and 16% Detractors. Net Promoter Score tracks whether HYPR Brands's customers would recommend using the product based on a scale of -100 to 100.
HYPR Brands Overall NPS
| 68% | Promoters |
|---|---|
| 16% | Passives |
| 16% | Detractors |
HYPR Brands NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 57 | Aug 2020 | 57 |
Oct 2022 52 | Oct 2022 | 52 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
HYPR Brands NPS by Usage
HYPR Brands's NPS was rated 58 points by customers who have used HYPR Brands's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 58 | Less than 1 Year | 58 |
HYPR Brands Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of HYPR Brands users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
HYPR Brands Product Quality
4/5
HYPR Brands has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock HYPR Brands' overall Product Quality score rated by its users and customers.
HYPR Brands Product Information
HYPR Brands serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, Germany, Brazil, and Mexico. HYPR Brands supports Web devices and offers products for medium and large sized businesses.
HYPR Brands’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.hyprbrands.com
- Company Size
- 11-50 Employees
Industry
Marketing, Advertising and Research
Languages Supported
English
Product Type
Influencer Marketing Software
HYPR Brands Pricing
HYPR Brands ROI & Value For Money
4/5
HYPR Brands has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock HYPR Brands' overall ROI score rated by its users and customers.
HYPR Brands Pricing Plans
HYPR Brands has a pricing structure that accommodates medium and large businesses.
Who Uses HYPR Brands?
Medium Businesses
Large Enterprises
HYPR Brands Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
HYPR Brands Customer Service
2.7/5
HYPR Brands has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock HYPR Brands' overall Customer Service score rated by its users and customers.
About HYPR Brands's Customer Service
Address
7 World Trade Center, 10th Floor, New York City, NY 10007
Website
http://www.hyprbrands.com
Phone Number
(212)266-0041
HYPR Brands as an Employer
4.6/5
HYPR Brands has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
HYPR Brands scored a 52 for Net Promoter Score and a 83 for Employee Net Promoter Score. NPS gauges how likely a customer of HYPR Brands would recommend the brand to a friend. ENPS measures how likely HYPR Brands employees would recommend working at HYPR Brands to a friend.
Net Promoter Score
52
NPS Score
| 68% | Promoters |
|---|---|
| 16% | Passive |
| 16% | Detractors |
Employee Net Promoter Score
83
eNPS Score
| 83% | Promoters |
|---|---|
| 17% | Passive |
| 0% | Detractors |
