30
NPS
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Hyster-Yale Materials Handling
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About Hyster-Yale Materials Handling's Brand
"Hyster-Yale Materials engage in the design, engineering, manufacture, sale, and service of a line of lift trucks and aftermarket parts."
Brand at a Glance
69%
Customer Loyalty
3.8/5
Product Quality
3.5/5
Pricing
3.6/5
Customer Service
Hyster-Yale Materials Handling NPS
Hyster-Yale Materials Handling's Net Promoter Score (NPS) is a 30 with 60% Promoters, 10% Passives, and 30% Detractors. Net Promoter Score tracks whether Hyster-Yale Materials Handling's customers would recommend using the product based on a scale of -100 to 100.
Hyster-Yale Materials Handling Overall NPS
| 60% | Promoters |
|---|---|
| 10% | Passives |
| 30% | Detractors |
Hyster-Yale Materials Handling NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2020 -100 | Apr 2020 | -100 |
May 2020 0 | May 2020 | 0 |
Jan 2021 -33 | Jan 2021 | -33 |
Jul 2021 0 | Jul 2021 | 0 |
Sep 2021 -20 | Sep 2021 | -20 |
Nov 2021 0 | Nov 2021 | 0 |
Feb 2022 15 | Feb 2022 | 15 |
Oct 2023 22 | Oct 2023 | 22 |
Dec 2024 30 | Dec 2024 | 30 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Hyster-Yale Materials Handling Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of Hyster-Yale Materials Handling users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Hyster-Yale Materials Handling Product Quality
3.8/5
Hyster-Yale Materials Handling has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Hyster-Yale Materials Handling's overall Product Quality score rated by its users and customers.
Hyster-Yale Materials Handling Product Information
Hyster-Yale Materials Handling’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- http://www.hyster-yale.com/
- Company Size
- 5,001-10,000 Employees
Industry
Real Estate
Tech
Hyster-Yale Materials Handling Pricing
Hyster-Yale Materials Handling ROI & Value For Money
3.5/5
Hyster-Yale Materials Handling has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Hyster-Yale Materials Handling Customer Satisfaction (CSAT)
Hyster-Yale Materials Handling Customer Satisfaction (CSAT) Score
60 / 100
Hyster-Yale Materials Handling has an overall Customer Satisfaction score of 60 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
20%
Satisfied
40%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
20%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Hyster-Yale Materials Handling Customer Service
3.6/5
Hyster-Yale Materials Handling has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About Hyster-Yale Materials Handling's Customer Service
Address
Cleveland, OH
Website
http://www.hyster-yale.com/
Hyster-Yale Materials Handling as an Employer
3.2/5
Hyster-Yale Materials Handling has a 3.2/5 stars for its overall company culture rated by their employees
bottom
40%
CEO of Hyster-Yale Materials Handling
In the Bottom 40% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Hyster-Yale Materials Handling scored a 30 for Net Promoter Score and a -14 for Employee Net Promoter Score. NPS gauges how likely a customer of Hyster-Yale Materials Handling would recommend the brand to a friend. ENPS measures how likely Hyster-Yale Materials Handling employees would recommend working at Hyster-Yale Materials Handling to a friend.
Net Promoter Score
30
NPS Score
| 60% | Promoters |
|---|---|
| 10% | Passive |
| 30% | Detractors |
Employee Net Promoter Score
-14
eNPS Score
| 23% | Promoters |
|---|---|
| 40% | Passive |
| 37% | Detractors |
