34
NPS
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HYUNDAI AUTOEVER AMERICA, LLC
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About HYUNDAI AUTOEVER AMERICA, LLC's Brand
Brand at a Glance
68%
Customer Loyalty
3.4/5
Product Quality
3.4/5
Pricing
3.4/5
Customer Service
HYUNDAI AUTOEVER AMERICA, LLC NPS
HYUNDAI AUTOEVER AMERICA, LLC's Net Promoter Score (NPS) is a 34 with 67% Promoters, 0% Passives, and 33% Detractors. Net Promoter Score tracks whether HYUNDAI AUTOEVER AMERICA, LLC's customers would recommend using the product based on a scale of -100 to 100.
HYUNDAI AUTOEVER AMERICA, LLC Overall NPS
| 67% | Promoters |
|---|---|
| 0% | Passives |
| 33% | Detractors |
HYUNDAI AUTOEVER AMERICA, LLC NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2024 100 | Feb 2024 | 100 |
Mar 2024 0 | Mar 2024 | 0 |
Apr 2024 33 | Apr 2024 | 33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
HYUNDAI AUTOEVER AMERICA, LLC Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of HYUNDAI AUTOEVER AMERICA, LLC users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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HYUNDAI AUTOEVER AMERICA, LLC Product Quality
3.4/5
HYUNDAI AUTOEVER AMERICA, LLC has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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HYUNDAI AUTOEVER AMERICA, LLC Product Information
HYUNDAI AUTOEVER AMERICA, LLC’s product quality score is a 3.4 out of 5 as rated by its users and customers.
Industry
Tech
HYUNDAI AUTOEVER AMERICA, LLC Pricing
HYUNDAI AUTOEVER AMERICA, LLC ROI & Value For Money
3.4/5
HYUNDAI AUTOEVER AMERICA, LLC has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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HYUNDAI AUTOEVER AMERICA, LLC Customer Satisfaction (CSAT)
HYUNDAI AUTOEVER AMERICA, LLC Customer Satisfaction (CSAT) Score
67 / 100
HYUNDAI AUTOEVER AMERICA, LLC has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
HYUNDAI AUTOEVER AMERICA, LLC Customer Service
3.4/5
HYUNDAI AUTOEVER AMERICA, LLC has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About HYUNDAI AUTOEVER AMERICA, LLC's Customer Service
Address
New York City, NY 92708
HYUNDAI AUTOEVER AMERICA, LLC as an Employer
Consumer vs. Employees
HYUNDAI AUTOEVER AMERICA, LLC scored a 34 for Net Promoter Score and a -51 for Employee Net Promoter Score. NPS gauges how likely a customer of HYUNDAI AUTOEVER AMERICA, LLC would recommend the brand to a friend. ENPS measures how likely HYUNDAI AUTOEVER AMERICA, LLC employees would recommend working at HYUNDAI AUTOEVER AMERICA, LLC to a friend.
Net Promoter Score
34
NPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
-51
eNPS Score
| 12% | Promoters |
|---|---|
| 25% | Passive |
| 63% | Detractors |
