-30
NPS
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Hyundai Capital America
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About Hyundai Capital America's Brand
As a captive auto finance company, we achieve success by helping our partners succeed.
Brand at a Glance
60%
Customer Loyalty
3/5
Product Quality
2.9/5
Pricing
3/5
Customer Service
Hyundai Capital America NPS
Hyundai Capital America's Net Promoter Score (NPS) is a -30 with 30% Promoters, 10% Passives, and 60% Detractors. Net Promoter Score tracks whether Hyundai Capital America's customers would recommend using the product based on a scale of -100 to 100.
Hyundai Capital America Overall NPS
| 30% | Promoters |
|---|---|
| 10% | Passives |
| 60% | Detractors |
Hyundai Capital America NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2020 0 | May 2020 | 0 |
Aug 2020 -33 | Aug 2020 | -33 |
Oct 2020 0 | Oct 2020 | 0 |
Jun 2021 -33 | Jun 2021 | -33 |
Feb 2022 -15 | Feb 2022 | -15 |
Nov 2022 -13 | Nov 2022 | -13 |
Nov 2023 -22 | Nov 2023 | -22 |
Apr 2025 -30 | Apr 2025 | -30 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Hyundai Capital America Customer Loyalty
60%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
60% of Hyundai Capital America users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Hyundai Capital America Product Quality
3/5
Hyundai Capital America has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Hyundai Capital America's overall Product Quality score rated by its users and customers.
Hyundai Capital America Product Information
Hyundai Capital America’s product quality score is a 3 out of 5 as rated by its users and customers.
- Company Size
- 1,001-5,000 Employees
Industry
Tech
FinTech
Hyundai Capital America Pricing
Hyundai Capital America ROI & Value For Money
2.9/5
Hyundai Capital America has a value for money and ROI score of 2.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Hyundai Capital America's overall ROI score rated by its users and customers.
Hyundai Capital America Customer Satisfaction (CSAT)
Hyundai Capital America Customer Satisfaction (CSAT) Score
100 / 100
Hyundai Capital America has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Hyundai Capital America Customer Service
3/5
Hyundai Capital America has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Hyundai Capital America's overall Customer Service score rated by its users and customers.
About Hyundai Capital America's Customer Service
Address
3161 Michelson Drive Suite 1900, Irvine, CA 92612
Website
http://www.hyundaicapitalamerica.com/
Phone Number
1 17149653862
Hyundai Capital America as an Employer
2.2/5
Hyundai Capital America has a 2.2/5 stars for its overall company culture rated by their employees
bottom
5%
CEO of Hyundai Capital America
In the Bottom 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Hyundai Capital America scored a -30 for Net Promoter Score and a -40 for Employee Net Promoter Score. NPS gauges how likely a customer of Hyundai Capital America would recommend the brand to a friend. ENPS measures how likely Hyundai Capital America employees would recommend working at Hyundai Capital America to a friend.
Net Promoter Score
-30
NPS Score
| 30% | Promoters |
|---|---|
| 10% | Passive |
| 60% | Detractors |
Employee Net Promoter Score
-40
eNPS Score
| 16% | Promoters |
|---|---|
| 28% | Passive |
| 56% | Detractors |
