-48
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Hyundai Motor America
Marketing or Exec? Claim Your Free Account
About Hyundai Motor America's Brand
Hyundai Motor America is a subsidiary of Hyundai Motor Corporation that distributes Hyundai vehicles throughout the United States.
Brand at a Glance
73%
Customer Loyalty
2.1/5
Product Quality
1.9/5
Pricing
1.8/5
Customer Service
Hyundai Motor America CMO
Dean Evans
Dean Evans serves as the Chief Marketing Officer of Hyundai Motor America. Dean started at Hyundai Motor America in August of 2015. Dean currently resides in Orange County, California Area.
Hyundai Motor America NPS
Hyundai Motor America's Net Promoter Score (NPS) is a -48 with 24% Promoters, 4% Passives, and 72% Detractors. Net Promoter Score tracks whether Hyundai Motor America's customers would recommend using the product based on a scale of -100 to 100.
Hyundai Motor America Overall NPS
| 24% | Promoters |
|---|---|
| 4% | Passives |
| 72% | Detractors |
Hyundai Motor America NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2024 -49 | Feb 2024 | -49 |
Mar 2024 -49 | Mar 2024 | -49 |
Apr 2024 -49 | Apr 2024 | -49 |
May 2024 -49 | May 2024 | -49 |
Jun 2024 -47 | Jun 2024 | -47 |
Aug 2024 -47 | Aug 2024 | -47 |
Oct 2024 -47 | Oct 2024 | -47 |
Nov 2024 -47 | Nov 2024 | -47 |
Jan 2025 -47 | Jan 2025 | -47 |
Mar 2025 -47 | Mar 2025 | -47 |
Oct 2025 -49 | Oct 2025 | -49 |
Nov 2025 -49 | Nov 2025 | -49 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Hyundai Motor America NPS by Gender
Male customers rated Hyundai Motor America's NPS 19 points higher than Female customers.
Male
-60
Hyundai Motor America's NPS was rated -60 by Male customers on Comparably.
17%
Promoters
6%
Passives
77%
Detractors
Female
-79
Hyundai Motor America's NPS was rated -79 by Female customers on Comparably.
9%
Promoters
3%
Passives
88%
Detractors
Hyundai Motor America NPS by Ethnicity
Hyundai Motor America's NPS was rated the highest by Hispanic or Latino customers, and the lowest by African American/Black customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -72 | Caucasian | -72 |
Hispanic or Latino -34 | Hispanic or Latino | -34 |
African American/Black -75 | African American/Black | -75 |
Asian or Pacific Islander -72 | Asian or Pacific Islander | -72 |
Other -72 | Other | -72 |
Hyundai Motor America NPS by Age
Hyundai Motor America's NPS was rated the highest by customers ages 36-40, and the lowest by customers ages 46-50.
Hyundai Motor America NPS by Usage
Hyundai Motor America's NPS was rated the highest by customers who have used Hyundai Motor America's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -70 | Less than 1 Year | -70 |
1 to 2 Years -58 | 1 to 2 Years | -58 |
2 to 5 Years -94 | 2 to 5 Years | -94 |
5 to 10 Years -76 | 5 to 10 Years | -76 |
Over 10 Years -52 | Over 10 Years | -52 |
Hyundai Motor America Customer Reviews
Out of the 17 Hyundai Motor America customer reviews 5 were positive and 12 were constructive. Hyundai Motor America customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Hyundai Motor America Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Hyundai Motor America users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Hyundai Motor America Customer Loyalty Score by Gender
Female customers rated Hyundai Motor America's Customer Loyalty score 6% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Hyundai Motor America.
Male
74%
Yes
Female
80%
Yes
Hyundai Motor America Customer Loyalty Score by Ethnicity
Hyundai Motor America's Customer Loyalty score was rated the highest by Other customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Hyundai Motor America.
73
out of 100
Caucasian
85
out of 100
Hispanic or Latino
78
out of 100
African American/Black
74
out of 100
Asian or Pacific Islander
87
out of 100
Other
Hyundai Motor America Customer Loyalty Score by Age
Hyundai Motor America's Customer Loyalty score was rated the highest by customers ages 36-40, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Hyundai Motor America.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 64% | 18-25 | 64% |
26-30 78% | 26-30 | 78% |
31-35 61% | 31-35 | 61% |
36-40 100% | 36-40 | 100% |
41-45 66% | 41-45 | 66% |
46-50 78% | 46-50 | 78% |
51-55 90% | 51-55 | 90% |
56-60 66% | 56-60 | 66% |
61-65 82% | 61-65 | 82% |
66+ 84% | 66+ | 84% |
Hyundai Motor America Customer Loyalty Score by Usage
Hyundai Motor America's Customer Loyalty score was rated the highest by customers who have used Hyundai Motor America's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Hyundai Motor America Customer Loyalty Score by Industry
Hyundai Motor America's Customer Loyalty score was rated the highest by Accounting industry customers, and the lowest by Banking and Financial Services industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Hyundai Motor America Product Quality
2.1/5
Hyundai Motor America has an overall Product Quality score of 2.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Hyundai Motor America's overall Product Quality score rated by its users and customers.
Hyundai Motor America Product Information
Hyundai Motor America’s product quality score is a 2.1 out of 5 as rated by its users and customers. Reviewers from the Construction industry rated Hyundai Motor America's product the highest. Reviewers from the Accounting industry rated Hyundai Motor America the lowest at 1.5.
- Website
- https://www.hyundaiusa.com
- Company Size
- 501-1,000 Employees
Industry
Manufacturing
Quick Insights into Hyundai Motor America Product Quality
Hyundai Motor America's Product Quality score was rated highest by customers from the Construction industry, and rated lowest by customers from the Manufacturing and Machinery industry.
Sign Up to unlock insights into how customers have ranked Hyundai Motor America's Product Quality.
Ranked Hyundai Motor America Product Quality the Highest
Ranked Hyundai Motor America Product Quality the Lowest
Hyundai Motor America Product Quality Score by Gender
Male customers rated Hyundai Motor America's Product Quality score 0.6 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Hyundai Motor America.
Male
2.2/5
Female
1.6/5
Hyundai Motor America Product Quality Score by Ethnicity
Hyundai Motor America's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Hyundai Motor America.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.7 | Caucasian | 1.7 |
Hispanic or Latino 2.3 | Hispanic or Latino | 2.3 |
African American/Black 2.1 | African American/Black | 2.1 |
Asian or Pacific Islander 2.3 | Asian or Pacific Islander | 2.3 |
Other 1.6 | Other | 1.6 |
Hyundai Motor America Product Quality Score by Age
Hyundai Motor America's Product Quality score was rated the highest by customers ages 66+, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Hyundai Motor America.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 1.5 | 18-25 | 1.5 |
26-30 1.5 | 26-30 | 1.5 |
31-35 2 | 31-35 | 2 |
36-40 2.6 | 36-40 | 2.6 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 2.3 | 51-55 | 2.3 |
56-60 2 | 56-60 | 2 |
61-65 1.5 | 61-65 | 1.5 |
66+ 2.7 | 66+ | 2.7 |
Hyundai Motor America Product Quality Score by Usage
Hyundai Motor America's Product Quality score was rated the highest by customers who have used Hyundai Motor America's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Hyundai Motor America Product Quality Score by Industry
Hyundai Motor America's Product Quality score was rated the highest by Construction industry customers, and the lowest by Manufacturing and Machinery industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Hyundai Motor America Pricing
Hyundai Motor America ROI & Value For Money
1.9/5
Hyundai Motor America has a value for money and ROI score of 1.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Hyundai Motor America's overall ROI score rated by its users and customers.
Hyundai Motor America Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Education industry. The users from the Accounting industry think that they had the lowest ROI from Hyundai Motor America.
Quick Insights into Hyundai Motor America ROI
Hyundai Motor America's ROI score was rated highest by customers from the Education industry, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked Hyundai Motor America's ROI score.
Ranked Hyundai Motor America ROI the Highest
Ranked Hyundai Motor America ROI the Lowest
Hyundai Motor America ROI Score by Gender
Male customers rated Hyundai Motor America's ROI score 0.3 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Hyundai Motor America.
Male
1.9/5
Female
1.6/5
Hyundai Motor America ROI Score by Ethnicity
Hyundai Motor America's ROI score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Hyundai Motor America.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.7 | Caucasian | 1.7 |
Hispanic or Latino 2.2 | Hispanic or Latino | 2.2 |
African American/Black 2 | African American/Black | 2 |
Asian or Pacific Islander 1.8 | Asian or Pacific Islander | 1.8 |
Other 1.5 | Other | 1.5 |
Hyundai Motor America ROI Score by Age
Hyundai Motor America's ROI score was rated the highest by customers ages 36-40, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Hyundai Motor America.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 1.5 | 18-25 | 1.5 |
26-30 1.5 | 26-30 | 1.5 |
31-35 1.8 | 31-35 | 1.8 |
36-40 2.5 | 36-40 | 2.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 2.2 | 51-55 | 2.2 |
56-60 1.9 | 56-60 | 1.9 |
61-65 1.5 | 61-65 | 1.5 |
66+ 2.4 | 66+ | 2.4 |
Hyundai Motor America ROI Score by Usage
Hyundai Motor America's ROI score was rated the highest by customers who have used Hyundai Motor America's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Hyundai Motor America ROI Score by Industry
Hyundai Motor America's ROI score was rated the highest by Education industry customers, and the lowest by Manufacturing and Machinery industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Hyundai Motor America Customer Satisfaction (CSAT)
Hyundai Motor America Customer Satisfaction (CSAT) Score
23 / 100
Hyundai Motor America has an overall Customer Satisfaction score of 23 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
15%
Satisfied
8%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
12%
Very Dissatisfied
57%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Hyundai Motor America Customer Satisfaction
Hyundai Motor America's Customer Satisfaction score was rated highest by customers ages 36-40, and rated lowest by customers from the Manufacturing and Machinery industry.
Sign Up to unlock insights into how customers have ranked Hyundai Motor America's Customer Satisfaction.
Ranked Hyundai Motor America Customer Satisfaction the Highest
Ranked Hyundai Motor America Customer Satisfaction the Lowest
Hyundai Motor America Customer Satisfaction Score by Gender
Male customers rated Hyundai Motor America's Customer Satisfaction score 4 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Hyundai Motor America.
22 / 100
MaleVery Satisfied | 11% | |
|---|---|---|
Satisfied | 11% | |
Neither Satisfied nor Dissatisfied | 6% | |
Dissatisfied | 21% | |
Very Dissatisfied | 51% |
18 / 100
FemaleVery Satisfied | 18% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 2% | |
Dissatisfied | 10% | |
Very Dissatisfied | 70% |
Hyundai Motor America Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Hyundai Motor America's Customer Satisfaction (CSAT) score was rated 11% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Hyundai Motor America.
11 / 100
Very Satisfied
8%
Satisfied
3%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
11%
Very Dissatisfied
72%
CSAT according to Hispanic or Latino
Hyundai Motor America's Customer Satisfaction (CSAT) score was rated 50% according to Hispanic or Latino users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Hyundai Motor America.
50 / 100
Very Satisfied
33%
Satisfied
17%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
17%
Very Dissatisfied
33%
CSAT according to African American/Black
Hyundai Motor America's Customer Satisfaction (CSAT) score was rated 17% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Hyundai Motor America.
17 / 100
Very Satisfied
17%
Satisfied
0%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
25%
Very Dissatisfied
50%
CSAT according to Asian or Pacific Islander
Hyundai Motor America's Customer Satisfaction (CSAT) score was rated 58% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Hyundai Motor America.
58 / 100
Very Satisfied
29%
Satisfied
29%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
14%
Very Dissatisfied
28%
CSAT according to Other
Hyundai Motor America's Customer Satisfaction (CSAT) score was rated 14% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Hyundai Motor America.
14 / 100
Very Satisfied
14%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
15%
Very Dissatisfied
71%
Hyundai Motor America Customer Satisfaction Score by Age
Hyundai Motor America's Customer Satisfaction score was rated the highest by customers ages 36-40, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Hyundai Motor America.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 20% | |||||||||||||||
| 26-30 | 0% | |||||||||||||||
| 31-35 | 29% | |||||||||||||||
| 36-40 | 67% | |||||||||||||||
| 41-45 | 13% | |||||||||||||||
| 46-50 | 0% | |||||||||||||||
| 51-55 | 33% | |||||||||||||||
| 56-60 | 25% | |||||||||||||||
| 61-65 | 10% | |||||||||||||||
| 66+ | 18% |
Hyundai Motor America Customer Satisfaction Score by Usage
Hyundai Motor America's Customer Satisfaction score was rated the highest by customers who have used Hyundai Motor America's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Hyundai Motor America Customer Satisfaction Score by Industry
Hyundai Motor America's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Manufacturing and Machinery industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Hyundai Motor America Customer Satisfaction Score by Industry",
"text": "Hyundai Motor America's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Manufacturing and Machinery industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 14,
"stars": 0,
"csatScore": 14,
"text": "Hyundai Motor America's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 14
},
{
"label": "Accounting",
"groupId": 495,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "Hyundai Motor America's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 33
},
{
"label": "Architecture and Planning",
"groupId": 498,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "Hyundai Motor America's Customer Satisfaction score is rated by Architecture and Planning customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 33
},
{
"label": "Automotive and Transportation",
"groupId": 500,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Hyundai Motor America's Customer Satisfaction score is rated by Automotive and Transportation customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Banking and Financial Services",
"groupId": 501,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Hyundai Motor America's Customer Satisfaction score is rated by Banking and Financial Services customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Construction",
"groupId": 510,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "Hyundai Motor America's Customer Satisfaction score is rated by Construction customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 33
},
{
"label": "Education",
"groupId": 515,
"score": 22,
"stars": 0,
"csatScore": 22,
"text": "Hyundai Motor America's Customer Satisfaction score is rated by Education customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 22
},
{
"label": "Government and Public Policy",
"groupId": 521,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Hyundai Motor America's Customer Satisfaction score is rated by Government and Public Policy customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 20,
"stars": 0,
"csatScore": 20,
"text": "Hyundai Motor America's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 20
},
{
"label": "Manufacturing and Machinery",
"groupId": 533,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Hyundai Motor America's Customer Satisfaction score is rated by Manufacturing and Machinery customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
}
]
}Hyundai Motor America Customer Service
1.8/5
Hyundai Motor America has an overall Customer Service score of 1.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Hyundai Motor America's overall Customer Service score rated by its users and customers.
About Hyundai Motor America's Customer Service
Address
Fountain Valley, CA
Website
https://www.hyundaiusa.com
Phone Number
(800) 633-5151
Quick Insights into Hyundai Motor America Customer Service
Hyundai Motor America's Customer Service score was rated highest by customers ages 36-40, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked Hyundai Motor America's Customer Service score.
Ranked Hyundai Motor America Customer Service the Highest
Ranked Hyundai Motor America Customer Service the Lowest
Hyundai Motor America Customer Service Score by Gender
Male customers rated Hyundai Motor America's Customer Service score 0.2 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Hyundai Motor America.
Male
1.7/5
Female
1.5/5
Hyundai Motor America Customer Service Score by Ethnicity
Hyundai Motor America's Customer Service score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Hyundai Motor America.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 2.4 | Hispanic or Latino | 2.4 |
African American/Black 1.8 | African American/Black | 1.8 |
Asian or Pacific Islander 1.6 | Asian or Pacific Islander | 1.6 |
Other 1.5 | Other | 1.5 |
Hyundai Motor America Customer Service Score by Age
Hyundai Motor America's Customer Service score was rated the highest by customers ages 36-40, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Hyundai Motor America.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 1.5 | 18-25 | 1.5 |
26-30 1.5 | 26-30 | 1.5 |
31-35 1.8 | 31-35 | 1.8 |
36-40 2.5 | 36-40 | 2.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.9 | 46-50 | 1.9 |
51-55 1.8 | 51-55 | 1.8 |
56-60 2.2 | 56-60 | 2.2 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Hyundai Motor America Customer Service Score by Usage
Hyundai Motor America's Customer Service score was rated the highest by customers who have used Hyundai Motor America's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Hyundai Motor America Customer Service Score by Industry
Hyundai Motor America's Customer Service score was rated the highest by Construction industry customers, and the lowest by Manufacturing and Machinery industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Hyundai Motor America as an Employer
2.8/5
Hyundai Motor America has a 2.8/5 stars for its overall company culture rated by their employees
bottom
35%
Consumer vs. Employees
Hyundai Motor America scored a -48 for Net Promoter Score and a -31 for Employee Net Promoter Score. NPS gauges how likely a customer of Hyundai Motor America would recommend the brand to a friend. ENPS measures how likely Hyundai Motor America employees would recommend working at Hyundai Motor America to a friend.
Net Promoter Score
-48
NPS Score
| 24% | Promoters |
|---|---|
| 4% | Passive |
| 72% | Detractors |
Employee Net Promoter Score
-31
eNPS Score
| 25% | Promoters |
|---|---|
| 19% | Passive |
| 56% | Detractors |
