-19
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
I2c
Marketing or Exec? Claim Your Free Account
About I2c's Brand
I2c provides the infrastructure that powers the next generation of commerce.
Brand at a Glance
83%
Customer Loyalty
3.2/5
Product Quality
3.3/5
Pricing
3.3/5
Customer Service
I2c CMO
I2c NPS
I2c's Net Promoter Score (NPS) is a -19 with 36% Promoters, 9% Passives, and 55% Detractors. Net Promoter Score tracks whether I2c's customers would recommend using the product based on a scale of -100 to 100.
I2c Overall NPS
| 36% | Promoters |
|---|---|
| 9% | Passives |
| 55% | Detractors |
I2c NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 100 | Aug 2020 | 100 |
Jun 2021 100 | Jun 2021 | 100 |
Mar 2022 33 | Mar 2022 | 33 |
Nov 2022 50 | Nov 2022 | 50 |
Sep 2023 60 | Sep 2023 | 60 |
Nov 2023 33 | Nov 2023 | 33 |
Dec 2023 15 | Dec 2023 | 15 |
Jan 2024 0 | Jan 2024 | 0 |
Apr 2024 -11 | Apr 2024 | -11 |
Aug 2024 -20 | Aug 2024 | -20 |
Mar 2025 -18 | Mar 2025 | -18 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
I2c NPS by Gender
I2c's NPS was rated 34 by Male customers on Comparably.
Male
34
I2c's NPS was rated 34 by Male customers on Comparably.
67%
Promoters
0%
Passives
33%
Detractors
Female
N/A
I2c's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
I2c Customer Reviews
Out of the 2 I2c customer reviews 1 was positive and 1 was constructive. I2c customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
I2c Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of I2c users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
I2c Customer Loyalty Score by Gender
I2c's Customer Loyalty score was rated 70 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of I2c.
Male
70%
Yes
Female
N/A
Yes
I2c Customer Loyalty Score by Industry
I2c's Customer Loyalty score was rated 100% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
I2c Product Quality
3.2/5
I2c has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock I2c's overall Product Quality score rated by its users and customers.
I2c Product Information
I2c’s product quality score is a 3.2 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated I2c's product the highest.
- Website
- http://www.i2cinc.com/
- Company Size
- 501-1,000 Employees
Industry
Tech
Consulting
SaaS
Quick Insights into I2c Product Quality
I2c's Product Quality score was rated highest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked I2c's Product Quality.
Ranked I2c Product Quality the Highest
I2c Product Quality Score by Gender
I2c's Product Quality score was rated 3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of I2c.
Male
3/5
Female
N/A
I2c Product Quality Score by Industry
I2c's Product Quality score was rated 4.1 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
I2c Pricing
I2c ROI & Value For Money
3.3/5
I2c has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock I2c's overall ROI score rated by its users and customers.
I2c Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into I2c ROI
I2c's ROI score was rated highest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked I2c's ROI score.
Ranked I2c ROI the Highest
I2c ROI Score by Gender
I2c's ROI score was rated 3.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of I2c.
Male
3.5/5
Female
N/A
I2c ROI Score by Industry
I2c's ROI score was rated 3.8 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
I2c Customer Satisfaction (CSAT)
I2c Customer Satisfaction (CSAT) Score
57 / 100
I2c has an overall Customer Satisfaction score of 57 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
28%
Satisfied
29%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
0%
Very Dissatisfied
29%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into I2c Customer Satisfaction
I2c's Customer Satisfaction score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked I2c's Customer Satisfaction.
Ranked I2c Customer Satisfaction the Highest
I2c Customer Satisfaction Score by Gender
I2c's Customer Satisfaction score was rated 67 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of I2c.
67 / 100
MaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 33% |
I2c Customer Service
3.3/5
I2c has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock I2c's overall Customer Service score rated by its users and customers.
About I2c's Customer Service
Address
1300 Island Drive, Suite 105, Redwood City, CA 94065
Website
http://www.i2cinc.com/
Phone Number
(650) 593-5400
Quick Insights into I2c Customer Service
I2c's Customer Service score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked I2c's Customer Service score.
Ranked I2c Customer Service the Highest
I2c Customer Service Score by Gender
I2c's Customer Service score was rated 3.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of I2c.
Male
3.5/5
Female
N/A
I2c Customer Service Score by Industry
I2c's Customer Service score was rated 3.5 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Consumer vs. Employees
I2c scored a -19 for Net Promoter Score and a 13 for Employee Net Promoter Score. NPS gauges how likely a customer of I2c would recommend the brand to a friend. ENPS measures how likely I2c employees would recommend working at I2c to a friend.
Net Promoter Score
-19
NPS Score
| 36% | Promoters |
|---|---|
| 9% | Passive |
| 55% | Detractors |
Employee Net Promoter Score
13
eNPS Score
| 48% | Promoters |
|---|---|
| 17% | Passive |
| 35% | Detractors |
