50
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
i3 Verticals
Marketing or Exec? Claim Your Free Account
About i3 Verticals' Brand
i3 Verticals offers credit and debit card transaction processing services.
Brand at a Glance
73%
Customer Loyalty
3.8/5
Product Quality
3.9/5
Pricing
3.6/5
Customer Service
i3 Verticals NPS
i3 Verticals's Net Promoter Score (NPS) is a 50 with 75% Promoters, 0% Passives, and 25% Detractors. Net Promoter Score tracks whether i3 Verticals's customers would recommend using the product based on a scale of -100 to 100.
i3 Verticals Overall NPS
| 75% | Promoters |
|---|---|
| 0% | Passives |
| 25% | Detractors |
i3 Verticals NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2022 100 | Jun 2022 | 100 |
Feb 2023 100 | Feb 2023 | 100 |
Mar 2023 33 | Mar 2023 | 33 |
May 2023 20 | May 2023 | 20 |
Jun 2023 33 | Jun 2023 | 33 |
Nov 2023 43 | Nov 2023 | 43 |
Dec 2023 50 | Dec 2023 | 50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
i3 Verticals Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of i3 Verticals users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
i3 Verticals Product Quality
3.8/5
i3 Verticals has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock i3 Verticals' overall Product Quality score rated by its users and customers.
i3 Verticals Product Information
i3 Verticals’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- http://www.i3verticals.com/
- Company Size
- 51-200 Employees
Industry
Tech
Ecommerce and Marketplaces
FinTech
SaaS
i3 Verticals Pricing
i3 Verticals ROI & Value For Money
3.9/5
i3 Verticals has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock i3 Verticals' overall ROI score rated by its users and customers.
i3 Verticals Customer Satisfaction (CSAT)
i3 Verticals Customer Satisfaction (CSAT) Score
80 / 100
i3 Verticals has an overall Customer Satisfaction score of 80 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
80%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
20%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
i3 Verticals Customer Service
3.6/5
i3 Verticals has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock i3 Verticals' overall Customer Service score rated by its users and customers.
About i3 Verticals's Customer Service
Address
One Burton Hills Boulevard, Suite 120, Nashville, TN 37215
Website
http://www.i3verticals.com/
Phone Number
(855)786-5872
i3 Verticals as an Employer
2.4/5
i3 Verticals has a 2.4/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
i3 Verticals scored a 50 for Net Promoter Score and a -38 for Employee Net Promoter Score. NPS gauges how likely a customer of i3 Verticals would recommend the brand to a friend. ENPS measures how likely i3 Verticals employees would recommend working at i3 Verticals to a friend.
Net Promoter Score
50
NPS Score
| 75% | Promoters |
|---|---|
| 0% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
-38
eNPS Score
| 24% | Promoters |
|---|---|
| 14% | Passive |
| 62% | Detractors |
