60
NPS
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i95Dev
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About i95Dev's Brand
i95Dev is an end-to-end eCommerce product and services company specializing in designing, developing, and maintaining B2B/B2C integrated omni-channel eCommerce solutions.
Brand at a Glance
68%
Customer Loyalty
3.4/5
Product Quality
3.8/5
Pricing
3.9/5
Customer Service
i95Dev NPS
i95Dev's Net Promoter Score (NPS) is a 60 with 80% Promoters, 0% Passives, and 20% Detractors. Net Promoter Score tracks whether i95Dev's customers would recommend using the product based on a scale of -100 to 100.
i95Dev Overall NPS
| 80% | Promoters |
|---|---|
| 0% | Passives |
| 20% | Detractors |
i95Dev NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 100 | Jan 2022 | 100 |
Sep 2022 100 | Sep 2022 | 100 |
May 2023 100 | May 2023 | 100 |
Jul 2024 60 | Jul 2024 | 60 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
i95Dev Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of i95Dev users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
i95Dev Product Quality
3.4/5
i95Dev has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock i95Dev's overall Product Quality score rated by its users and customers.
i95Dev Product Information
i95Dev’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- http://www.i95dev.com
- Company Size
- 201-500 Employees
Industry
Tech
Content
Ecommerce and Marketplaces
Marketplaces
Media
i95Dev Pricing
i95Dev ROI & Value For Money
3.8/5
i95Dev has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock i95Dev's overall ROI score rated by its users and customers.
i95Dev Customer Satisfaction (CSAT)
i95Dev Customer Satisfaction (CSAT) Score
100 / 100
i95Dev has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
i95Dev Customer Service
3.9/5
i95Dev has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock i95Dev's overall Customer Service score rated by its users and customers.
About i95Dev's Customer Service
Address
33 Wood Avenue South, Suite 600,, Iselin, NJ 08830
Website
http://www.i95dev.com
Phone Number
+91(40) 66710711
i95Dev as an Employer
4.7/5
i95Dev has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
i95Dev scored a 60 for Net Promoter Score and a 61 for Employee Net Promoter Score. NPS gauges how likely a customer of i95Dev would recommend the brand to a friend. ENPS measures how likely i95Dev employees would recommend working at i95Dev to a friend.
Net Promoter Score
60
NPS Score
| 80% | Promoters |
|---|---|
| 0% | Passive |
| 20% | Detractors |
Employee Net Promoter Score
61
eNPS Score
| 69% | Promoters |
|---|---|
| 23% | Passive |
| 8% | Detractors |
