6
NPS
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IAC
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About IAC's Brand
IAC is a leading media and Internet company with more than 150 brands and products serving loyal consumer audiences.
Brand at a Glance
84%
Customer Loyalty
3.6/5
Product Quality
3.5/5
Pricing
3.5/5
Customer Service
IAC NPS
IAC's Net Promoter Score (NPS) is a 6 with 41% Promoters, 24% Passives, and 35% Detractors. Net Promoter Score tracks whether IAC's customers would recommend using the product based on a scale of -100 to 100.
IAC Overall NPS
| 41% | Promoters |
|---|---|
| 24% | Passives |
| 35% | Detractors |
IAC NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2021 50 | Feb 2021 | 50 |
Aug 2021 20 | Aug 2021 | 20 |
Jan 2022 17 | Jan 2022 | 17 |
Feb 2022 27 | Feb 2022 | 27 |
Apr 2022 38 | Apr 2022 | 38 |
Jun 2022 22 | Jun 2022 | 22 |
Feb 2023 30 | Feb 2023 | 30 |
Mar 2023 8 | Mar 2023 | 8 |
May 2023 6 | May 2023 | 6 |
Jun 2023 13 | Jun 2023 | 13 |
Aug 2023 5 | Aug 2023 | 5 |
Dec 2024 6 | Dec 2024 | 6 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
IAC NPS by Gender
IAC's NPS was rated -34 by Male customers on Comparably.
Male
-34
IAC's NPS was rated -34 by Male customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
Female
N/A
IAC's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
IAC NPS by Usage
IAC's NPS was rated 25 points by customers who have used IAC's products/services for 1 to 2 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 25 | 1 to 2 Years | 25 |
IAC Customer Loyalty
84%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
84% of IAC users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
IAC Customer Loyalty Score by Gender
IAC's Customer Loyalty score was rated 100 by Male customers on Comparably.
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Male
100%
Yes
Female
N/A
Yes
IAC Customer Loyalty Score by Usage
IAC's Customer Loyalty score was rated 100% by customers who have used IAC's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
IAC Product Quality
3.6/5
IAC has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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IAC Product Information
IAC’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Website
- http://www.iac.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Content
Media
SaaS
Sports & Entertainment
Quick Insights into IAC Product Quality
IAC's Product Quality score was rated highest by customers who have used IAC's products/services for 1 to 2 Years.
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Ranked IAC Product Quality the Highest
IAC Product Quality Score by Gender
IAC's Product Quality score was rated 2 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of IAC.
Male
2/5
Female
N/A
IAC Product Quality Score by Usage
IAC's Product Quality score was rated 3 stars by customers who have used IAC's products/services for 1 to 2 Years.
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IAC Pricing
IAC ROI & Value For Money
3.5/5
IAC has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Quick Insights into IAC ROI
IAC's ROI score was rated highest by customers who have used IAC's products/services for 1 to 2 Years.
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Ranked IAC ROI the Highest
IAC ROI Score by Gender
IAC's ROI score was rated 2 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of IAC.
Male
2/5
Female
N/A
IAC ROI Score by Usage
IAC's ROI score was rated 3.5 stars by customers who have used IAC's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
IAC Customer Satisfaction (CSAT)
IAC Customer Satisfaction (CSAT) Score
67 / 100
IAC has an overall Customer Satisfaction score of 67 rated by its users and customers.
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Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
0%
Very Dissatisfied
22%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into IAC Customer Satisfaction
IAC's Customer Satisfaction score was rated highest by Male customers.
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Ranked IAC Customer Satisfaction the Highest
IAC Customer Satisfaction Score by Gender
IAC's Customer Satisfaction score was rated 33 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of IAC.
33 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 67% |
IAC Customer Service
3.5/5
IAC has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About IAC's Customer Service
Address
New York City, NY 10011
Website
http://www.iac.com
Phone Number
12123147309
Quick Insights into IAC Customer Service
IAC's Customer Service score was rated highest by customers who have used IAC's products/services for 1 to 2 Years.
Sign Up to unlock insights into how customers have ranked IAC's Customer Service score.
Ranked IAC Customer Service the Highest
IAC Customer Service Score by Gender
IAC's Customer Service score was rated 2 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of IAC.
Male
2/5
Female
N/A
IAC Customer Service Score by Usage
IAC's Customer Service score was rated 3.5 stars by customers who have used IAC's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
IAC as an Employer
4.1/5
IAC has a 4.1/5 stars for its overall company culture rated by their employees
top
30%
Consumer vs. Employees
IAC scored a 6 for Net Promoter Score and a -3 for Employee Net Promoter Score. NPS gauges how likely a customer of IAC would recommend the brand to a friend. ENPS measures how likely IAC employees would recommend working at IAC to a friend.
Net Promoter Score
6
NPS Score
| 41% | Promoters |
|---|---|
| 24% | Passive |
| 35% | Detractors |
Employee Net Promoter Score
-3
eNPS Score
| 35% | Promoters |
|---|---|
| 27% | Passive |
| 38% | Detractors |
