-25
NPS
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Iamgold Corporation
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About Iamgold Corporation's Brand
A leading mid-tier gold producer with four operating gold mines (including current joint ventures) on three continents.
Brand at a Glance
58%
Customer Loyalty
3.6/5
Product Quality
3.5/5
Pricing
3.4/5
Customer Service
Iamgold Corporation NPS
Iamgold Corporation's Net Promoter Score (NPS) is a -25 with 25% Promoters, 25% Passives, and 50% Detractors. Net Promoter Score tracks whether Iamgold Corporation's customers would recommend using the product based on a scale of -100 to 100.
Iamgold Corporation Overall NPS
| 25% | Promoters |
|---|---|
| 25% | Passives |
| 50% | Detractors |
Iamgold Corporation NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2021 -100 | Oct 2021 | -100 |
Aug 2022 0 | Aug 2022 | 0 |
Dec 2022 0 | Dec 2022 | 0 |
Jun 2023 -25 | Jun 2023 | -25 |
Jul 2023 0 | Jul 2023 | 0 |
Aug 2023 0 | Aug 2023 | 0 |
Sep 2023 13 | Sep 2023 | 13 |
Oct 2023 0 | Oct 2023 | 0 |
Jan 2024 -10 | Jan 2024 | -10 |
Feb 2024 -18 | Feb 2024 | -18 |
Apr 2025 -25 | Apr 2025 | -25 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Iamgold Corporation Customer Loyalty
58%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
58% of Iamgold Corporation users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Iamgold Corporation Product Quality
3.6/5
Iamgold Corporation has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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Iamgold Corporation Product Information
Iamgold Corporation’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Website
- http://www.iamgold.com/
- Company Size
- 10,000+ Employees
Industry
Tech
Energy
Iamgold Corporation Pricing
Iamgold Corporation ROI & Value For Money
3.5/5
Iamgold Corporation has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Iamgold Corporation Customer Satisfaction (CSAT)
Iamgold Corporation Customer Satisfaction (CSAT) Score
67 / 100
Iamgold Corporation has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
45%
Satisfied
22%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Iamgold Corporation Customer Service
3.4/5
Iamgold Corporation has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About Iamgold Corporation's Customer Service
Address
401 Bay Street, Suite 3200 PO Box 153, Toronto, KS
Website
http://www.iamgold.com/
Phone Number
416-360-4710
Iamgold Corporation as an Employer
4.1/5
Iamgold Corporation has a 4.1/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
Iamgold Corporation scored a -25 for Net Promoter Score and a 19 for Employee Net Promoter Score. NPS gauges how likely a customer of Iamgold Corporation would recommend the brand to a friend. ENPS measures how likely Iamgold Corporation employees would recommend working at Iamgold Corporation to a friend.
Net Promoter Score
-25
NPS Score
| 25% | Promoters |
|---|---|
| 25% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
19
eNPS Score
| 55% | Promoters |
|---|---|
| 9% | Passive |
| 36% | Detractors |
