33
NPS
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IASIS Healthcare
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About IASIS Healthcare's Brand
IASIS Healthcare owns and operates 14 general, acute-care hospitals, one behavioral hospital and three ambulatory.
Brand at a Glance
100%
Customer Loyalty
4.5/5
Product Quality
4.2/5
Pricing
5/5
Customer Service
IASIS Healthcare NPS
IASIS Healthcare's Net Promoter Score (NPS) is a 33 with 33% Promoters, 67% Passives, and 0% Detractors. Net Promoter Score tracks whether IASIS Healthcare's customers would recommend using the product based on a scale of -100 to 100.
IASIS Healthcare Overall NPS
| 33% | Promoters |
|---|---|
| 67% | Passives |
| 0% | Detractors |
IASIS Healthcare NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2022 0 | Sep 2022 | 0 |
Dec 2023 0 | Dec 2023 | 0 |
Sep 2024 33 | Sep 2024 | 33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
IASIS Healthcare Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of IASIS Healthcare users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
IASIS Healthcare Product Quality
4.5/5
IASIS Healthcare has an overall Product Quality score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock IASIS Healthcare's overall Product Quality score rated by its users and customers.
IASIS Healthcare Product Information
IASIS Healthcare’s product quality score is a 4.5 out of 5 as rated by its users and customers.
- Company Size
- 10,000+ Employees
Industry
Tech
Healthcare
IASIS Healthcare Pricing
IASIS Healthcare ROI & Value For Money
4.2/5
IASIS Healthcare has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
Sign Up to unlock IASIS Healthcare's overall ROI score rated by its users and customers.
IASIS Healthcare Customer Satisfaction (CSAT)
IASIS Healthcare Customer Satisfaction (CSAT) Score
100 / 100
IASIS Healthcare has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
IASIS Healthcare Customer Service
5/5
IASIS Healthcare has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock IASIS Healthcare's overall Customer Service score rated by its users and customers.
About IASIS Healthcare's Customer Service
Address
117 Seaboard Lane, Building E, Franklin, TN
Website
http://www.iasishealthcare.com/
Phone Number
(615)844-2747
IASIS Healthcare as an Employer
2.8/5
IASIS Healthcare has a 2.8/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
IASIS Healthcare scored a 33 for Net Promoter Score and a -75 for Employee Net Promoter Score. NPS gauges how likely a customer of IASIS Healthcare would recommend the brand to a friend. ENPS measures how likely IASIS Healthcare employees would recommend working at IASIS Healthcare to a friend.
Net Promoter Score
33
NPS Score
| 33% | Promoters |
|---|---|
| 67% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-75
eNPS Score
| 0% | Promoters |
|---|---|
| 25% | Passive |
| 75% | Detractors |
